4/5 Soheil M. 10 months ago on Google
This
is
solely
a
review
of
the
checkin
and
first
impressions
of
the
hotel
and
room.
The
hotel
is
located
in
one
of
the
more
beautiful
areas
of
Santa
Barbara.
Literally
across
the
street
from
the
beach
within
the
Funk
Zone
area.
The
valet
individual
was
nice.
I
have
to
mention
that
I
had
booked
the
room
through
preferred
hotels
which
this
hotel
is
a
part
of.
During
my
booking
process
I
had
requested
a
crib
and
with
an
additional
charge
$50
I
had
to
bite
the
bullet
since
I
didn’t
have
a
choice
(
even
though
there
are
many
surrounding
hotels
that
don’t
charge).
I
will
not
name
names
but
the
front
desk
staff
experience
was
very
underwhelming.
If
you
pay
such
a
high
price
for
a
stay
I
would
expect
a
little
more
welcoming
experience.
While
waiting
for
my
turn,
I
couldn’t
help
but
to
watch
the
front
desk
interaction
during
a
check
out
process.
All
I
can
say
is
that
the
guest
who
was
with
a
4-5
year
old
child
didn’t
leave
with
a
smile.
Little
things
but
as
an
advertised
5
star
establishment,
I
was
a
bit
taken
aback.
I
arrived
with
my
family
after
a
fairly
long
drive
so
was
hoping
to
be
greeted
with
a
smile.
Non
was
offered,
and
honestly
being
tired
with
a
two
year
old
who
needed
to
be
changed
(parents
understand
the
dilemma)
my
priorities
were
elsewhere.
I
forgot
to
mention
that
at
the
time
of
the
booking
I
was
promised
an
early
checkin
and
usually
when
you
have
a
baby
certain
exceptions
are
made
to
make
your
stay
a
bit
more
comfortable.
What
I
was
told
was
“our
checkin
is
at
4
pm
and
your
room
isn’t
ready
and
we’ll
message
you
when
it
is”.
I
thought
that
shouldn’t
be
a
big
deal
because
my
daughter
and
wife
were
hungry
so
we
were
excited
to
explore
the
funk
zone
for
a
delicious
bite.
The
first
problem
was
when
I
asked
for
a
private
area
to
change
my
daughter
given
the
room
wasn’t
ready.
The
lobby
bathrooms
provide
no
baby
changing
areas.
I
was
looked
at
with
blank
stares
like
I
was
an
alien
by
three
different
people
when
I
asked
for
a
more
private
area.
What
I
was
offered
was
a
lobby
couch.
“Fine
that’ll
do”
I
said
hesitantly
and
my
daughter
was
soon
on
the
go
with
a
clean
diaper.
Nevertheless
I
didn’t
feel
like
I
was
at
a
5
star
hotel.
We
were
notified
of
our
rooms
availability
around
1:15
pm
and
we
were
happy
to
head
back
to
the
hotel
for
an
afternoon
nap
time
for
my
daughter.
Upon
coming
back
to
the
front
desk
I
was
looked
at
with
a
couple
of
blank
stares
even
though
I
was
there
a
little
over
an
hour
before.
Also
there
aren’t
many
people
checking
in
so
opportunity
lost
on
welcoming
me
back
to
check
me
in.
Again
no
smiles
or
“hello
welcome
to
hotel
Californian”
of
some
sort
were
offered.
I
assume
the
front
desk
staff
don’t
have
much
experience
working
at
5
star
hotels.
I
was
checked
in,
wasn’t
given
any
information
as
our
dining,
hotel
in
general
or
Santa
Barbara
or
even
a
something
as
simple
as
Wi-Fi
password.
I
wasn’t
even
asked
if
this
was
my
first
time
at
this
hotel
which
it
is.
Was
given
the
key
and
pointed
toward
the
building
where
my
room
was
located.
Once
we
arrived
in
the
room
I
realized
the
crib
wasn’t
delivered
or
setup
as
expected
and
at
this
point
my
daughter
was
crying
and
extremely
tired.
Keep
in
mind
that
not
only
I
had
asked
for
the
crib
during
my
booking
but
had
requested
it
at
the
first
initial
checkin
contact
about
2
hours
before
the
room
keys
were
issued.
I
called
to
ask
for
the
crib
and
no
apologies
were
offered
after
I
voiced
my
frustration
about
another
missed
opportunity
for
a
more
pleasant
experience.
All
in
all
it
took
an
additional
30
min
for
the
crib
to
arrive.
The
room
itself
aside
from
a
few
stains
on
the
carpet
is
very
welcoming
and
open.
The
front
desk
service
needs
major
retraining.
At
this
point
I
won’t
be
revisiting
this
hotel
until
I
see
reviews
that
prove
to
me
there
has
been
major
changes
made.
Tap
far
this
is
not
a
family
friendly
hotel
given
the
extra
cost
of
crib
and
the
lack
of
empathy
from
front
desk
staff.
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