1/5 Barnard M. 2 years ago on Google
Appalled
by
costumer
service
and
disregard
for
our
baby.
From
previous
stays
at
La
Quinta
this
year,
we
expected
sleeping
accommodations
for
our
infant
son
to
be
provided.
Not
only
did
this
hotel
lack
any
accommodations
for
our
7-month
old,
but
the
staff
made
no
effort
to
provide
any
solutions
(e.g.
transferring
our
reservation
to
another
La
Quinta
in
the
area
with
available
pack-n-play,
or
switching
us
to
another
room
with
double
beds).
The
staff
refused
to
make
any
concessions
even
after
repeated
requests
on
the
phone
and
in
person
based
on
our
desire
for
our
baby
to
have
a
place
to
sleep
where
he
would
not
be
at
risk
of
falling
or
suffocating.
There
was
no
sympathy
for
the
safety
and
well-being
of
our
baby
or
respect
for
us
as
costumers.
For
a
hotel
chain
like
La
Quinta
to
fail
to
have
a
standard
pack-n-play
is
horrible
hotel
management.
Worse
still
was
the
unprofessional
and
seemingly
heartless
staff
member
we
interacted
with.
We
had
to
check
out
of
the
La
Quinta
almost
immediately
even
though
it
was
already
dark
at
this
point
after
being
on
the
road
all
day.
Only
after
repeated
inquiries,
the
staff
member
we
spoke
with
said
he
would
ask
his
manager
if
we
could
receive
a
refund.
It
felt
like
we
had
to
put
in
all
the
work
to
receive
any
service.
We
are
still
waiting
for
our
refund.
We
will
never
stay
at
this
La
Quinta
again.
We
booked
a
room
at
the
Hotel
Santa
Barbara
that
same
night,
where
the
accommodations
and
the
costumer
service
were
outstanding.
Leaving
La
Quinta
was
the
best
decision
we
made
to
prevent
our
trip
from
being
ruined.
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