1/5 Ana L. 1 year ago on Google
This
inn
lacks
basic
security.
I
booked
this
hotel
for
$300
on
a
Saturday
night.
I
thought
it
was
a
good
price
for
a
hotel
so
close
to
the
beach
in
Santa
Barbara.
Upon
checking
in
there
was
only
one
lady
working
the
front
desk
with
a
long
line
of
customers.
She
seemed
overwhelmed.
No
manager
on
sight.
She
had
to
call
the
manager
each
time
a
customer
had
an
issue.
I
was
assigned
a
room
in
their
adjacent
property
across
the
street.
The
room
looked
decent,
I
had
no
issues
with
that.
However,
the
door
to
the
patio
was
broken.
The
door
handle
had
been
placed
on
the
floor
on
the
patio.
Obviously
I
did
not
feel
safe
and
requested
another
room.
It
didn't
look
like
the
manager
wanted
to
give
me
another
room
until
I
asked
for
a
refund.
I
was
supposedly
upgraded
to
the
main
building.
It
was
a
big
two
story
room,
more
than
what
I
needed.
Everything
in
the
room
looked
old,
including
the
bed
linens
and
window
coverings.
I
was
fine
with
it
until
I
saw
that
the
window
to
the
street
on
the
shower
downstairs
did
not
close,
let
alone
lock.
I
couldn't
believe
it.
This
was
worse
than
the
previous
room.
Unfortunately
this
area
of
SB
close
to
downtown
is
not
the
safest.
I
was
surprised
that
the
hotel
didn't
have
a
handyman
to
take
care
of
these
basic
security
issues.
I
also
saw
no
security
guards,
although
there
were
questionable
individuals
walking
into
the
Inn.
I
was
appalled.
At
that
point,
I
just
wanted
to
leave.
The
front
desk
was
nice,
but
she
said
the
manager
would
have
to
approve
the
refund.
It's
been
almost
a
month
and
I
still
haven't
received
a
refund.