1/5 Quinn M. 1 year ago on Google
We
booked
this
hotel
under
the
pretenses
that
it
was
pet-friendly.
We
got
a
text
immediately
after
booking
a
stay
that,
"your
room
is
not
pet-friendly".
We
called
Blue
Sands
Inn
to
get
a
pet-friendly
room,
but
none
were
available.
Asked
to
cancel,
receptionist
said
no
problem
and
said
she'd
refund
me
immediately.
Today,
I
looked
at
my
CC
statement
and
saw
a
$1500+
charge
from
the
hotel.
Called
the
hotel
and
they
said
"yes,
manager
decided
to
override
the
receptionist's
decision
to
allow
you
to
cancel
your
room".
So
in
short,
the
manager
unilaterally
decided
to
charge
us
and
DID
NOT
EVEN
CALL/EMAIL
US
to
inform
us
of
her
decision.
In
fact,
when
I
called
the
front
desk
to
ask
for
an
explanation,
receptionist
told
me
that
the
manager
prefers
not
to
make
outbound
calls.
Ridiculous.
Buyer
beware-
Blue
Sands
Inn
manager
doesn't
care
whether
or
not
her
hotel
lives
up
to
their
end
of
the
bargain;
they
just
want
your
money.
Edit:
Blue
Sands
Inn
acknowledges
in
their
reply
below
that
their
3rd
party
listings
DO
NOT
clearly
advertise
some
rooms
are
NOT
pet
friendly.
I
agreed
to
a
non-refundable
rate,
just
as
the
hotel
agreed
to
provide
me
a
pet-friendly
room.
Blue
Sands
Inn
thinks
they
can
hold
me
captive
to
their
$50/day
cleaning
fee,
and
there’s
nothing
I
can
do
about
it.
Textbook
bait
and
switch.
Nowhere
on
Expedia
does
it
say
their
hotel
rooms
are
not
pet-friendly.
They
acknowledge
fault
and
inaccuracy
in
their
third
party
listings
and
yet
still
won’t
refund
my
money.
STAY
AWAY
FROM
BLUE
SANDS
INN
&
KIRKWOOD
COLLECTIONS.