(Translated by Google) I dropped the car off for an oil and filter change at the time I had booked, they picked it up 2 hours late and it took a total of 3 hours. When they returned it to me I saw that they had made a mistake and they had put in a lower quality oil and a different viscosity than the one that my car has and I had paid. I noticed because they left me what was left in the passenger seat, otherwise I wouldn't have even noticed. The solution was to return the next day to have it changed again. I will not return, unfortunate and unprofessional service, it is not worth it to save you a few euros. (Original) Deje el coche para hacer un cambio de aceite y filtro a la hora que tenía reservada, lo cogieron 2 horas tarde y tardaron un total de 3 horas. Cuando me lo devolvieron vi que se habían equivocado y me habían puesto un aceite de peor calidad y una viscosidad diferente a la que lleva mi coche y yo había pagado. Me di cuenta porque me dejaron lo que sobraba en el asiento del copiloto, si no ni me habría dado cuenta. La solución fue volver al día siguiente a que me lo volvieran a cambiar. No volvere, servicio lamentable y poco profesional, no merece la pena por ahorrarte unos euros.

Useless, incompetent and with disastrous customer service. The clerk at the counter knows nothing but yelling at employees and customers. We had an appointment to change the 4 wheels at 5:30 p.m. and now at 8:30 p.m. we are still sitting here. After 2 hours they delivered the car to us and we realized that they had only changed two of the 4 wheels. I ask the gentlemen who respond to the reviews not to respond with the message that they respond to all reviews. Dear.... we apologize... Because if they regretted what happened IT WOULD NOT BE REPEATED SO MANY TIMES.

Lleve el coche por un pinchazo en la rueda trasera izquierda, en 1 hora lo tenía reparado, a los tres días detecto que sigue pinchada... Lo vuelvo a dejar y me comentan que tenía pinchada la rueda derecha y es la que repararon, algo totalmente falso está rueda no estaba pinchada y además no es la que yo les informé. Pero aquí viene lo "mejor" me comentan que la izquierda tiene un clavo y que es irreparable que tengo que cambiar las dos ruedas. Adjunto la foto del clavo, realizada en taller Aurgi Santcugat. Obviamente reclamé mi dinero por el pinchazo y lo lleve a otro taller que en 20min lo tenian reparado. En resumen que intentaron estafar ami mujer.

Un sitio totalmente nefasto. Te dan hora a las 8:30 y hasta las 9 no abren. Les dices que te llamen si encuentran algo en la revisión que pagas por adelantado, y no te llaman. Cuando recoges el coche, sino pides el informe de la revisión, no te lo dan. Le pides más información a la mujer del mostrador acerca de lo que han encontrado, y te dicen que no saben. Pueden hacerlo peor? No , mejor que cierren ya.

Average customer service,cheap prices but not best service ever...fair enough.

Media hora de espera para dejar las llaves, tienes hora reservada pero t cogen cuando quieren, aparte de tener q ir 4 días para una carga de aire. Cuando llevas dos horas esperando tu coche T dicen que la máquina no tiene gas, así una tras otra... Si quieres perder tu tiempo y dinero es buen sitio para ir.

Good service. To put a negative note, I would say that when I picked up my car, I noticed traces of grease or used oil stains on the leather upholstery, specifically both in the area of ​​the driver's door, as well as on the center armrest. Mechanics should be a little more careful in that regard.

Excellent work

They are super professional and very friendly. I arrived 10 minutes before closing because the car's radiator light came on and they helped me without any problem. With out PRIVIOUSE appointment. I have had them in my car for 7 years, and they always solve my doubts and problems. Totally recommended.

Today we had time at Rubi to do an oil and filter change and look for a leak in the radiator circuit. After folding before to arrive on time, they tell me to come another day because today they are full. You have to organize yourself better, gentlemen, tomorrow we will go to another workshop that is more serious.

Unfortunately I couldn’t find a good chamois cloth. People not really professional.

Ok

(Translated by Google) Polite treatment, punctual and correct service. Excellent telephone service. I missed a little more sympathy from the store staff but they are not required to do that. The service was done to me but due to a mechanical failure unrelated to Aurgi it did not work so the return was made to me without problems. Recommended establishment. (Original) Trato educado, puntuales y servicio correcto. La atención telefónica excelente. Eché de menos un poco más de simpatía por parte del personal de la tienda pero a eso no están obligados. El servicio se me hizo pero por un fallo mecánico ajeno a Aurgi no sirvió así que se me hizo la devolución sin problemas. Establecimiento recomendable.

(Translated by Google) I have tried to make an appointment, and on the first call they hang up on me after telling me to call when they know the size of my tires. Kindness 0. When putting the review I have found other evaluations, and in the end what I see is that there is very little desire to work. I'm going somewhere else (Original) He intentado coger cita, y en la primera llamada me cuelgan despues de decirme que llame cuando sepa el tamaño de mis neumaticos. Amabilidad 0. Al poner la reseña me he encontrado con otras valoraciones, y al final lo que veo es que hay muy pocas ganas de trabajar. Me voy a otro sitio

(Translated by Google) Horrible, avoid this workshop. I went to have the window motor fixed and now my car makes noises of loose parts in the window door when going over 80km/h, it is very annoying, what do I do now? Do I have to disassemble the whole door again? Who will pay it? On top of that, they gave me the car with a scratch and full of grease stains both inside and outside. Disaster. (Original) Horrible, evitad este taller. Fui a que me arreglaran el motor de elevalunas y ahora mi coche hace ruidos de piezas sueltas en la puerta del elevalunas al ir a más de 80km/h, molesta mucho, que hago ahora? Hay que volver a desmontar toda la puerta? Quién lo pagará? Encima me entregaron el coche con un arañazo y lleno de manchas de grasa tanto en el interior como el exterior. Desastre.

(Translated by Google) I had an appointment today at 11 in the morning to change 2 tire covers that I had ordered days ago on the web, I left with the wheels on the car after 1 hour and 45 minutes. I think it's a very excessive amount of time, in addition when the invoice indicates at an indicative level that they can do the service in 25 minutes. The words of the person who attended to me, when after an hour I saw that they still hadn't touched the car, were: "It's like at the doctor, that sometimes there are emergencies." It is difficult to make any comments. The mechanical service was very good and correct, but the customer service could be improved a lot. (Original) Tenia hora avui a les 11 del mati per canviar 2 cobertes de neumàtics que havia encarregat feia dies pel web, he sortit amb les rodes posades al cotxe després de 1h i 45 minuts. Crec que es un temps molt excessiu, a més quan a la factura a nivell orientatiu marca que en 25 minuts poden fer le servei. Les paraules de la persona que m'ha atès, quan al cap d'una hora he vist que encara no havien tocat el cotxe, son: "És com al metge, que a vegades hi ha urgencies". És difícil poder fer cap comentari. El servei mecànic ha estat molt bé i correcte, pero l'atenció al client molt i molt millorable.

(Translated by Google) Avoid this workshop. I went to change the brake pads on Saturday 01/14/2023 at Aurgi because it is the closest to home. After half an hour I come back and they tell me that they cannot change the pads without changing the discs (first maintenance outside an official dealer). I ask them to see it and I observe that the discs have normal wear but are within tolerance. They tell me no and they don't change my pills. In the end I took the car to the official dealer where they only changed the pads and they confirmed that the discs are fine. Be careful, cheap is expensive (Original) Evitar este taller. He ido a cambiar las pastillas de freno el sábado 14/01/2023 a Aurgi porque es el que me quedaba más cerca de casa. Al cabo de media hora vuelvo y me dicen que no pueden cambiar las pastillas sin cambiar los discos (primer mantenimiento fuera de concesionario oficial). Les pido verlo y observo que los discos tienen el desgaste normal pero están dentro de la tolerancia. Me dicen que no y que no me cambian las pastillas. Al final he llevado el coche al concesionario oficial donde me cambian sólo las pastillas y me confirman que los discos están bien. Ojo, lo barato sale caro

(Translated by Google) I went to have a flat tire fixed by a nail and they took care of me promptly and without time. Although I had to wait a long time because there were other people who had time, the result was great, since they fixed the problem for about €14. (Original) Fui para que me arreglaran un pinchazo en la rueda por un clavo y me atendieron con presteza y sin hora. Aunque tuve que esperar bastante rato porque había otras personas que iban con hora, el resultado fue estupendo, ya que me solucionaron la avería por unos 14€.

I'm very upset. I took the car to get a puncture fixed and they looked at the wrong wheel. I took it 4 times for the same problem and they still haven't solved it. Personnel without experience or initiative forget to place the hubcaps. Impossible to contact the workshop by phone. When you get an appointment, they make you wait a minimum of 3 hours. A nonsense! Despite not having solved the problem, I will not take my car there again.

Okay