3/5 Rodrigo T. 2 years ago on Google
This
review
is
solely
based
on
my
experience
at
the
Spa.
The
staff
at
check
in
were
not
welcoming
at
all
and
experienced
the
same
level
of
mediocre
service
when
leaving.
1.
Upon
checking
in
for
our
couple
massage
we
were
5
minutes
early
and
asked
if
it
was
possible
to
get
a
coffee
was
told
no
because
we
wouldn’t
have
enough
time
as
we
were
waiting
an
additional
10
minutes
to
start.
They
offer
you
rubber
slipper
to
use
at
the
property
but
they
seemed
pretty
worn
out
we
declined
and
used
our
own.
2.
The
massage
was
good,
my
only
complaint
during
the
massage
is
they
would
stop
for
2-3
minutes
to
get
things
and
all
you
hear
are
the
cabinets
opening
and
closing
like
they’re
looking
for
something
but
not
sure
where
thing
are
located.
(No
complaints
against
our
masseuses,
just
the
process
took
away
from
being
relaxed.)
3.
We
stayed
for
lunch
after
and
finally
got
that
coffee…
the
waitress
felt
very
cold
toward
us,
just
not
that
level
of
service
you
would
expect
from
a
“5
star”
hotel.
The
food
was
good
we
ordered
apps,
main
course
and
deserts.
The
sangria
was
weak
though…
4.
When
checking
out
we
dealt
with
the
same
guy
👎🏽
I
had
previously
paid
online
before
our
massage
and
they
couldn’t
seem
to
figure
things
out,
the
other
lady
that
started
to
assist
me
asked
me
3
times
if
I
had
paid
already,
once
we
closed
out
our
lunch
tab,
I
told
them
I
want
to
leave
a
tip
for
my
masseuse
after
I
paid,
as
I
was
waiting
for
the
other
girl
to
get
me
an
envelope.
The
guy
asked
what
else
I
needed
as
if
I
was
bothering
him
or
something…
5.
Our
masseuses
were
their
saving
grace,
very
friendly
and
welcoming.
Actually
explained
to
us
the
whole
process,
where
things
were
located
and
what
was
included
with
our
spa
day.
Overall
not
a
very
welcoming
experience
from
a
highly
rated
hotel.
Now
is
the
place
worth
a
visit?
For
sure!
The
property
is
beautiful,
all
the
other
staff
we
dealt
with
on
property
outside
of
the
spa
were
very
friendly,
if
you’re
visiting
Antigua
I
would
give
them
a
shot,
hopefully
you
have
a
better
experience.