Boutique Nespresso Palacio de Hierro Durango image

Boutique Nespresso Palacio de Hierro Durango

Cafe Coffee store

One of the Top rated Coffee stores in Mexico City


Address

Calle de Durango 230, Roma Nte., Cuauhtémoc, 06700 Ciudad de México, CDMX, Mexico

Website

www.nespresso.com

Contact

+52 800 999 7575

Rating on Google Maps

4.70 (97 reviews)

Open on Google Maps

Working Hours

  • Saturday: 11 AM to 9 PM
  • Sunday: 11 AM to 9 PM
  • Monday: 11 AM to 9 PM
  • Tuesday: 11 AM to 9 PM
  • Wednesday: 11 AM to 9 PM
  • Thursday: 11 AM to 9 PM
  • Friday: 11 AM to 9 PM

Featured Reviews


Frequently mentioned in reviews: service (9) Nespresso (9) capsules (8) atenci (8) coffee (7) boutique (6) servicio (6) excelente (6)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 5/5 Jovanny C. 5 years ago on Google
    (Translated by Google) Their coffee is great: aroma, flavor and intensity. Each one really has their personality. And customer service is outstanding. Whenever I go I ask them to give me a cup of coffee that I haven't tried. The brand's items are very original. Don't forget to take your capsules to be recycled. (Original) Su café es genial: aroma, sabor e intensidad. Cada uno realmente tiene su personalidad. Y el trato al cliente es a destacar. Siempre que acudo pido que me obsequian una taza de algún café que no he probado. Los artículos de la marca son muy originales. No olvides llevar tus cápsulas para ser recicladas.
    2 people found this review helpful 👍

  • 5/5 Nestor O. 5 years ago on Google • 57 reviews
    Nespresso boutiques are also the same all over the world, you can find the same quality coffee and depending on the market original and vertuo capsules and machines; what makes them different is the people that work in them. This boutique has great people but I would like to highlight one of the girls that work here I think her name is Gabriela. She was really kind and very helpful, I got some issues with a promotion and she took the time to explain guide me to the process and solved my issue, I have to say I leaved very pleased with the service and I would definitely recommend this boutique based on their service. I had a really bad experience in another boutique near by where they treat you like if you were begging for a favor rather than a customer. Anyway here is totally different. Very Happy with the customer service.
    1 person found this review helpful 👍

  • 3/5 Alejandro C. 1 year ago on Google • 4 reviews
    Tardan mucho en atenderte, yo creo que falta poner atención en el momento en que llegan los clientes (recepción del cliente) porque no sabes si te vieron o qué. Una vez que pasas con el vendedor la experiencia mucho porque hacen buenas recomendaciones y dependiendo de tu perfil de cliente te pueden ofrecer buenas ofertas.
    1 person found this review helpful 👍

  • 5/5 Ken-ichi H. 3 weeks ago on Google • 205 reviews New
    Palacio de Hierroの地下一階のエレベータの近くに位置し、スタッフが丁寧に応対してくれました。マシンやカップホルダーが展示されていました。実物を見ることができて良かったと思います。ちょうどキャンペーンか何かで商品の値下げサービスが有ったのはラッキーでした。

  • 5/5 Francisco Roberto Luévano L. 7 months ago on Google • 146 reviews
    Me encanta el lugar con la variedad de cafés que ofrecen, así como la atención de los empleados. Sin duda es un gusto culposo que uno se debe de dar.

  • 5/5 Darlene M. 1 year ago on Google • 80 reviews
    Great service.

  • 1/5 Gary S. 3 years ago on Google • 14 reviews
    Nespresso refuses to recycle my capsules. I am forced to throw out the capsules and my coffee maker because Nespresso refuses to honor its commitment to recycle all used customer capsules! I have spent 8 days and 11 communications talking to people at Nespresso with no success. I have had four people promise to take care of the recycling, but no one does anything. I filled out the recycling form with my order and Nespresso "forgot" to pick it up. Since then, they have promised 11 times to pickup the capsules. I have now given up. Horrible horrible company!!!

  • 5/5 Hugo A. 1 month ago on Google • 3 reviews New
    Atención rápida y eficaz por parte del personal.

  • 5/5 eriamon 1 year ago on Google
    (Translated by Google) Excellent attention (Original) Excelente atención

  • 5/5 Delia B. 11 months ago on Google
    Exelente servicio y amabilidad

  • 3/5 Benito P. 11 months ago on Google
    La experiencia de ir a una boutique Nespresso ha desmejorado muchísimo. No hay suficiente stock de café, no existe el café de cortesía, etc.

  • 5/5 Claudia A. 1 year ago on Google
    Excelente atención si te encanta el café tienes que probarlo, puedes degustar.

  • 5/5 Melania M. 1 year ago on Google
    (Translated by Google) Excellent service and there is a recycling deposit 👍🏾 (Original) Excelente servicio y hay depósito de reciclaje 👍🏾

  • 5/5 Perla L. 1 year ago on Google
    Me encantó que tienen asesoría personalizada, degustaciones, novedades en cápsulas y maquinas para café de cápsulas Nesspreso y Vertuo. También puedes encontrar tazas y thermos de diferentes tamaños con diseños muy exclusivos

  • 5/5 GRACIELA PIEDRAS A. 2 years ago on Google
    (Translated by Google) Excellent atention. (Original) Muy buena atención.

  • 5/5 Margarita M. 2 years ago on Google
    (Translated by Google) Excellent care!! And incredible promotions. (Original) Atención excelente!! Y promociones increíbles.

  • 5/5 Gerencia I. 5 years ago on Google
    (Translated by Google) I put 5 stars but they deserve more. Thanks for your assistance, attention and patience. I'm almost an expert on Nespresso. Keep in that way. (Original) Pongo 5 estrellas pero merecen más. Gracias por la asistencia, atención y paciencia. Ya casi soy experto en Nespresso. Sigan así.

  • 2/5 Luís Martín López L. 5 years ago on Google
    (Translated by Google) Bad treatment by the boutique vendors, they prefer to serve the onlookers who only go to have a coffee prepared for them and who do not buy anything instead of serving the customers who are already part of Nespresso. But yes, they complain to their partner that he attended you when you bought a new machine. (Original) Mal trato por parte de los vendedores de la boutique, prefieren atender a los mirones que nada más van a que les preparen un café y que no compran nada en lugar de atender a los clientes que ya forman parte de nespresso. Pero eso sí, le reclaman a su compañero que si te atendió cuando compras una nueva máquina.

  • 5/5 Sofia B. 3 years ago on Google
    (Translated by Google) Excellent attention, all of them willing to propose the type of coffee that best suits your taste. (Original) Excelente atención, todos dispuestos a proponerte el tipo de café que más se apegue a tu gusto.

  • 5/5 Pablo S. 4 years ago on Google
    (Translated by Google) The service is excellent. I had doubts that were resolved by the staff. Widely recommended. The coffee is of excellent quality. I recommend that you go to see the wide variety of options they offer, you can even ask to try a flavor before purchasing a box (which includes 10 capsules). (Original) El servicio es excelente. Tenía dudas que fueron resueltas por el personal. Ampliamente recomendable. El café es de excelente calidad. Te recomiendo que vayas a conocer la amplia variedad de opciones que ofrecen, incluso puedes pedir probar un sabor antes de adquirir una caja (que incluye 10 cápsulas).

  • 1/5 ADRIANA V. 3 years ago on Google
    (Translated by Google) Super bad service, the only one who visited with such bad attention, because of the costs of the cafe one expects excellent attention, those who serve very despots, ask about promotions and make you expensive, do not ask or offer you recycling bags, when in the Profile is indicated if in your previous purchases you occupy the bags to recycle the capsules (Original) Super mal servicio, unico que visitado con tan mala atencion, por los costos del cafe uno espera una excelente atención, los que atienden muy despotas, le preguntas de promociones y te hacen caras, no preguntan ni te ofrecen bolsas de reciclado, cuando en el perfil esta indicado si en tus compras anteriores tu ocupas las bolsas para q reclicar las capsulas

  • 5/5 Alberto S. 3 years ago on Google
    (Translated by Google) All excellent (Original) Todo excelente

  • 5/5 Joaquín D. 3 years ago on Google
    (Translated by Google) Great service (Original) Buen servicio

  • 5/5 sasamejo g. 6 months ago on Google • 1 review
    Muy bien servicio y excelente ambiente lo que busqué encontré y supero mi expectativa


Call +52 800 999 7575 Open on Google Maps

Amenities


  • Payments
    • ✓️ Debit cards
    • ✓️ Credit cards
    • ✓️ NFC mobile payments
  • Accessibility
    • ✓️ Wheelchair accessible entrance
    • ✓️ Wheelchair accessible parking lot
  • Service options
    • ✓️ Delivery
    • ✓️ In-store pickup
    • ✓️ In-store shopping
    • ✓️ Same-day delivery

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