(Translated by Google) I have not received attention from any of your collaborators. I'm not saying it's bad, but it can be a lot better. They took too long to give me a medical report and after a week they gave me x-rays of another patient, the day I was there they were going to transfer me to another hospital because they had no material (thread) to suture. I decided to go to another nearby hospital. Take care of your money and especially your health, report any anomaly. (Original) No he recibido atención por ninguno de sus colaboradores. No digo que sea malo pero puede mejorar mucho. Tardaron demasiado en entregarme un informe médico y después de una semana me entregaron radiografías de otro paciente, el día que estuve ahí iban a trasladarme a otro hospital porque no tenían material (hilo) para suturar. Decidí irme a otro hospital cercano. Cuiden su dinero y sobre todo su salud, denuncien cualquier anomalía.

In truth, its reception is extremely bad, due to the insurance company I had to take my therapy in that place but it has been a torment. The doctors and rehabilitators are quite good, however the receptionists, mainly one named Blanca Cano, are extremely rude, despotic and poorly educated. If you have. Take another option as it is disappointing.

(Translated by Google) I came from the auto insurance for a mishap in the early morning and they treated me well, the waiting time I consider average. In general, the treatment was cordial and friendly and they gave me the treatment they prescribed. (Original) Vine por parte del seguro del auto por un percanse en la madrugada y me atendieron bien, el tiempo de espera lo considero promedio. En general el trato fue cordial y amable y me proporcionaron el tratamiento que me recetaron.

I share the opinion of the users, the first filter of their service is the reception which is poor and leaves a lot to be desired on the part of the person who is there, there is no sense of customer service, he spends typing on his computer with the boyfriend because he was even crying, I hope you take our comments and suggestions into account. The doctor who treated me was excellent, Dr. Gerardo Velázquez.

Terrible attention when you go on behalf of some insurance, they keep you for hours and only tell you that there are more people who they don't see either, even some patients who had been there for more than 4 hours came out to tell them that the doctor was not going to arrive, so they were super calm that their pass was still open, a lot of lack of empathy, they don't care at all about people and if they are there it is because they are hurt

Hospital garbage point.

(Translated by Google) Miss Cassandra at the reception desk is very despotic and has lousy customer service, nothing to do with the doctors inside from them, excellent service but urgently changes the receptionist, she treats you as if she were doing you a favor. (Original) La señorita casandra de recepción muy déspota y pésima atención al cliente nada que ver con los médicos de adentro por parte de ellos excelente servicio pero urge cambien a la recepcionista te atiende como si te hiciera un favor

(Translated by Google) Terrible service ! Nobody attends you, the receptionist does everything, to be an insurance hospital they should have higher quality! Go to the IMSS better! (Original) Pésimo servicio ! Nadie te atiende, el recepcionista hace de todo, para ser hospital de aseguradora deberían de tener mayor calidad ! Vayan al IMSS mejor !

Terrible service. They don't answer the phone. Very bad Mapfre for working with this clinic. If you are insured, prepare to have a bad time

Terrible service!!! It is equal to or worse than an IMSS or ISSTE. I arrived from the Qualitas Insurance Company, it's been 2 hours and they only say to wait because there are a lot of people... IT IS THE SAME AS A GOVERNMENT OR SOCIAL SECURITY HOSPITAL.

(Translated by Google) Very bad experience, I had an Accident, the insurance company sent me with the medical pass, they took more than 5 X-ray images, I asked to be allowed my Medical Summary and the images for review with my private doctor, and they asked me to make and sign one request, the next day they gave me a disc with 3 images without a name and they do not seem to be my plates, they asked us to come and again they gave us a wrong disc, and made fun of Miss Samantha Vega and her Partner or Advisor, they made fun of it when they He asks them the logical thing, my documentation, terrible hospital! (Original) Muy mala experiencia, tuve un Accidente me mandó la aseguradora con el pase médico, me tomaron más de 5 imágenes de Rayos X, pedí que me permitieran mi Resumen Médico y las imágenes para revisión con mi médico particular, y me pidieron hacer y firmar una solicitud, me entregaron al otro día un disco con 3 imágenes sin nombre y no parecen ser mis placas, nos pidieron acudir y de nuevo nos dieron un disco erróneo, y se burlaron la señorita Samantha Vega y su Compañera o Asesora, se burlaban cuando se les pide lo lógico, mi documentación, terrible hospital!

(Translated by Google) I agree with the comments about the terrible service that you are going to come across, in the first attention, that is at the reception, they are not trained to solve or give that first attention to users who already come in vulnerable situations. (Original) Coincido con los comentarios sobre el pesimo servicio con el que te vas a cruzar, en la primera atención, esto es en la recepción, no están capacitadas para resolver ni dar esa primera atención a los usuarios que ya vienen en situaciones vulnerables.

The service is terrible, if you arrive for emergencies they take more than 1:30 hrs to attend to you and they tell you to wait as they can't do anything because they have overtime from 9 to 11 at night. I asked myself why they receive you? And why do insurance companies send this hospital to the most deficient ones?

The published telephone numbers are not. The Tower no longer exists. They are now Azura Hospital. They DO NOT give information on the page and they do not respond.

They never answer the phones

(Translated by Google) A disgusting attention, untrained staff, they deny timely attention, please avoid the place at all costs (Original) Un asco de atención, personal no capacitado, niegan atención oportuna, x favor eviten el lugar a toda costa

(Translated by Google) I don't know why they put phones if they never answer... (Original) No se para que ponen teléfonos si jamás contestan …

Worse than in social security.....wait more than 1 hour to be attended to....it seems like they are doing you a favor...terrible treatment

I went because I sent my insurance since I had a crash a day before. The truth is, the service was good and relatively fast. Maybe I was lucky, but the whole process was in an hour. I arrived and wrote down my information. It took about 30 minutes from then on. What will happen to the consultation, from there the doctor was professional, he sent me to do an my experience was good

Terrible service, the few staff they have, they only waste time and take too long to serve.!!!

(Translated by Google) A very disastrous Clinic the treatment of the reception staff is lousy I really do not recommend it at all to my family member they did not help him up with a fractured ankle the elevator does not work and they can see you struggling to get on and off and they laughing it seems that you are in the IMSS LAST PLACE (Original) Una Clínica muy nefasta el trato del personal de recepción es pésimo realmente no lo recomiendo para nada a mi familiar no lo ayudaron a subir con un tobillo fracturado no sirve el elevador y te pueden ver batallar para subir y bajar y ellos riendo parece que estas en el IMSS LASTIMA DE LUGAR

(Translated by Google) I took my dad to Grupo Torre Médica for a gallbladder problem that he had been carrying for several years, since we arrived at the hospital the nurses who received him treated him kindly and the doctor explained the entire procedure of his operation, everything went very well. Well, I really highly recommend them for their experience and professionalism! (Original) Llevé a mi papá a Grupo Torre Médica por un problema de la vesícula que llevaba cargando durante ya varios años, desde que llegamos al hospital los enfermeros que lo recibieron lo trataron amablemente y el doctor le explicó todo el procedimiento de su operación, todo salió muy bien y en verdad que los recomiendo ampliamente por su experiencia y profesionalismo!

(Translated by Google) Excellent care provided by very friendly and professional doctors (Original) Excelente atencion brindada doctores muy amables y profesionales

(Translated by Google) Terrible service. Get away from here. (Original) Pésimo servicio. Aléjense de aquí.

(Translated by Google) The receptionist Xóchitl is quite despot (Original) La recepcionista Xóchitl es bastante despota

(Translated by Google) It took more than an hour to assist me, it was on the part of my insurance because he suffered a car accident, the waiting time seemed excessive. (Original) Tardaron mas de una hora en atenderme, iba por parte de mi seguro por que sufrió un accidente automovilístico, el tiempo de espera me pareció excesivo.

(Translated by Google) Bad service of the orthopedist Cesar Sánchez, supposedly a doctor to tell a story of cowboys, to see if he believes what happened in an accident, thinks that one goes for pleasure to see if a pretty face and stinky mouth with a cigarette and not because we have pain, as if he were going to pay us ... it is supposed that the insurance pays them, preferable the ISSSTE consultation .... (Original) Pésimo servicio del ortopedista Cesar Sánchez, dizque médico a quien hay que contarle un cuento de vaqueros, para ver si cree lo que sucedió en un accidente, piensa que va uno por gusto a ver si linda cara y apestosa boca a cigarro y no porque tenemos dolor, como si se nos fuera a pagar....se supone que el seguro les paga a ellos, preferible la consulta del ISSSTE....

(Translated by Google) They are not fair with the schedules! Your staff is unpunctual !!!! I have tests One does not go there for pleasure. Minimum that they are equitable! (Original) No son Justos con los Horarios! Su personal es impuntual!!!! Tengo pruebas Uno no Acude allí por gusto. Mínimo que sean equitativos!

(Translated by Google) The phone indicated in your profile is not available. It is appreciated that you indicate the correct switchboard number, because I have tried to request an appointment but nobody answers the phone. (Original) El teléfono indicado en su perfil no está disponible. Se agradece que indiquen el número de conmutador correcto, porque he buscado solicitar una cita pero nadie atiende el teléfono.

(Translated by Google) The receptionist's attention leaves much to be desired, she is not rude but she is despotic in her speech. The attention of the nurse, doctor and radiologist was quite good. (Original) La atencion de la recepcionista deja mucho que desear, no es grosera pero sí déspota en su hablar. La atención de la enfermera, médico y radiólogo fue bastante buena.

(Translated by Google) I have been treated with excellence in three surgeries. Two to my father's brain. And to me Dr. Gonzalo de la Torre, with a master's degree in surgery "Laparoscopy" They are different perceptions. This reminds me of the Biblical phrase. "With the rod that you measure you will be measured. Have you been kind to the hospital staff? I do. René Campbell Professional lecturer in Psychology and Human Development. 30 years of experience (Original) A mi me han atendido con excelencia en tres cirugías. Dos a mi padre del cerebro. Y a mi el Dr. Gonzalo de la Torre, con maestría en cirugía “Laparoscopía” Son diferentes percepciones. Esto me recuerda la frase Bíblica. “Con la vara que midas serás medido. Han sido ustedes amables con el personal del hospital? Yo si. René Campbell Conferencista profesional en Psicología y Desarrollo Humano. 30 años de experiencia.

(Translated by Google) Terrible attention, service and language in reception, especially of the woman with the mole in the left eye. ??? (Original) Pésima atención, servicio y lenguaje en recepción, sobre todo de la mujer del lunar en el ojo izquierdo. ???

(Translated by Google) It is one of my favorite clinics, the doctors, the care is excellent. (Original) Es de mis clínicas favoritas, los médicos, la atención es excelente.

Terrible service from the staff. Hours for them to attend to you. They are not interested at all. There is only one doctor to care for all the people who arrive through insurance companies. Do not accept medical passes to this place. DISASTROUS!