Pizza Hut image

Pizza Hut

Restaurant Fast food restaurant Pizza restaurant

Popular delivery, carry-out & dine-in chain known for pizza, wings & pasta, plus sides & desserts. People often mention pizza, pizzas, service, servicio, good, pero, dough, masa,


Address

Av. Adolfo López Mateos Mz 21 B Lt 7, Metropolitana 2da Secc, 57740 Cdad. Nezahualcóyotl, Méx., Mexico

Website

www.pizzahut.com.mx

Contact

+52 55 8250 5650

Price rating

$$ $$

Rating on Google Maps

3.80 (1.7K reviews)

Open on Google Maps

Working Hours

  • Tuesday: 11 am to 10 pm
  • Wednesday: 11 am to 10 pm
  • Thursday: 11 am to 10 pm
  • Friday: 11 am to 10 pm
  • Saturday: 11 am to 10 pm
  • Sunday: 11 am to 10 pm
  • Monday: 11 am to 10 pm

Featured Reviews


Frequently mentioned in reviews: pizza (27) pizzas (12) service (11) servicio (11) good (10) pero (9) dough (6) masa (6)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 2/5 Lesly Montserrat Barragán R. 2 years ago on Google
    (Translated by Google) The guys who attend were polite and friendly, their attention is good (they deserve more than one star) but the problem is already the franchise. Before the pizzas were very tasty, they had a good amount of dough, sauce and ingredients but now they literally give you a pizza tortilla... The dough is extremely thin... We paid 300 pesos for a cheese taco with a little pepperoni and in my case few olives and cheese fingers that only tasted like dough... They are losing quality and flavor :( Unfortunately Dominos pizza is winning because it is similar cost but better served and I never thought I would say this but also richer... (Original) Los chicos que atienden fueron educados y amables su atención es buena (ellos se merecen mas de una estrella) peeeeero el problema ya es la franquicia. Antes las pizzas eran muy ricas, tenían buena cantidad de masa, salsa e ingredientes pero ahora literalmente te dan una tortilla de pizza... Es extremadamente delgada la masa... Pagamos 300 pesos por un taco de queso con poco peperoni y en mi caso pocas aceitunas y dedos de queso que sabían solo a masa... Están perdiendo calidad y sabor :( Desgraciadamente Dominos pizza esta ganando por que es costo similar pero mejor servido y jamas creí que diría esto pero también mas rico.. .
    2 people found this review helpful 👍

  • 4/5 Sandra N. 3 years ago on Google • 99 reviews
    It was very empty when I arrived. Some tables looked dirty even though the floor was clean. I think they can improve cleanliness. The healthy distance is marked on the floor. They treated us well but I would like them to tell you more about the promotions and options to choose from. They can also improve the delivery time because even though they told me that my order would be ready in 15 minutes, they gave me the pizza 30 minutes later.
    1 person found this review helpful 👍

  • 1/5 Vianney C. 7 months ago on Google • 5 reviews
    It's terrible that a reputable chain gives bad service. I ordered through Didi and the pizza arrived raw. In my opinion, that is the branch's problem, not the delivery person. I contacted the branch and they did not give any solution, the person who assisted me simply responded "I don't know, you have to check it with the platform... I don't know, I don't know, I don't know." It is more than evident that they do not have trained personnel to provide good customer service and clarify these types of situations.
    1 person found this review helpful 👍

  • 1/5 Ángel Diederick Hidalgo M. 2 years ago on Google
    (Translated by Google) It is sad to know that in less than a year their service is lousy. In September I went, and the service was decent and the food is tasty. But just today, I get to buy again, and the staff, especially the Girl at the checkout, with a bad attitude and low spirits. But after ordering my order, in which I asked for a "GranHut MeatLovers", in which I specified it to be Cold Meats and he gave me a pizza with 4 other specialties, when I specifically asked for pure cold meats. 🤦🏻‍♂️ Pity for the decline in their service ... (Original) Es triste saber que en menos de un año su servicio sea pésimo. En septiembre fui, y el servicio era decente y la comida está rica. Pero justo hoy, llego a comprar de nuevo, y el personal, sobre todo la Chica de la caja, con una actitud mala y con poco ánimo. Pero después de pedir mi orden, en la cual pedí una "GranHut MeatLovers", en la que le especifiqué que fuera de Carnes Frías y me entregó una pizza con otras 4 especialidades, cuando específicamente pedí puras carnes frías. 🤦🏻‍♂️ Lástima por el declive en su servicio...
    1 person found this review helpful 👍

  • 4/5 Lelouch Vi B. 3 months ago on Google • 147 reviews New
    I liked the pizza and atmosphere, the only bad thing is that on one occasion they did not give us change for an order. From there on out everything was good and rich.

  • 1/5 Chino G. 3 years ago on Google
    (Translated by Google) The promotion they now have for triple box is more bread than ingredients, I was disappointed and one of the pizzas or cheese was only the sauce and the literal ingredient Pizza Hut became a bakery (Original) La promoción que tienen ahora de triple box es mas pan que ingredientes me lleve una decepción y una de las pizzas ni queso tenia era solo la salsa y el ingrediente literal pizza Hut se convirtió en una panadería
    1 person found this review helpful 👍

  • 1/5 Jorge Alexis Rojas S. 1 year ago on Google
    Realice el pedido en Uber Eats, me llego una pizza que no pesa nada y aparte está súper delgada y pobre de sus ingredientes. No sabía qué pizza hot vendía crepas, ya que es lo que parece.
    1 person found this review helpful 👍

  • 1/5 Deisy A. 4 months ago on Google • 76 reviews
    Terrible service, 9:30 and they no longer want to serve, much less if it is pizzas offered. The manager's argument is that the promotional pizzas run out, which is a hook for you to go buy a promotion and end up with the most expensive ones they have. Misleading advertising since there is never what they promise, I do not recommend that pizzeria at all, better go to Domino's, it is still the best pizzeria in every sense. Be careful, the manager doesn't give a damn about the competition, he says he doesn't know what they offer there, that means he has no idea about sales and marketing, he's not interested in positioning the brand, I won't return.

  • 5/5 Ricardo P. 1 year ago on Google • 44 reviews
    The Best meat lovers pizza ever....... 👍🏻👍🏻👍🏻👍🏻👍🏻

  • 5/5 Kevin G. 3 years ago on Google • 37 reviews
    They let us in to dine with safe distance precautions

  • 5/5 Kevin Eduardo Morales C. 3 months ago on Google • 35 reviews New
    The restaurant is quite cozy and modern, it was remodeled not long ago. The chairs and tables are quite comfortable, coupled with the good staff and excellent service. If you want to have a good time with fast food, this place is indicated.

  • 4/5 Eric G. 5 years ago on Google • 27 reviews
    Relax

  • 1/5 Maria de Lourdes A. 1 year ago on Google
    (Translated by Google) Sad and lousy experience with the taste. We took the pizza home and when we tasted it the dough tasted bad, we assume it is a yeast issue, it ruined the experience. The irony is that at the time of paying, we even leave a tip for the kitchen and if it had been worth it, I would not have a problem, but it even seems like a joke. No chance to go back and forth so she can actually prove what the cook did and not make that mistake again. Counter service was good but I still don't think I'll go back to the branch or shop at the franchise again. I'm playing it safe with the neighborhood pizzeria. Too bad, there was a time when they were my favourites. Good thing you don't buy accessories. (Original) Triste y pésima experiencia con el sabor. Llevamos la pizza a casa y al probarla la masa sabía mal, suponemos que es tema de la levadura, arruinó la experiencia. Lo irónico es que en el momento de pagar hasta propina dejamos para la cocina y si hubiera valido la pena no tendria problema pero hasta parece burla. Sin posibilidad de ir y regresarla para que en verdad probará lo que hizo el cocinero y no cometiera ese error otra vez. El servicio de mostrador fue bueno pero aún así no creo regresar ni a la sucursal ni comprar nuevamente en la franquicia. Voy a lo seguro con la pizzería del barrio. Que lástima, hubo un tiempo que eran mis favoritos. Que bueno que no compre complementos.

  • 3/5 Fernando M. 1 year ago on Google
    (Translated by Google) It's not bad but the service is a bit slow, the pizzas are often poorly prepared because I've seen that people complain that it's raw, the ingredient is just thrown away or that sometimes they add very little to it I was attended by a cashier who does not know how to treat customers and who rolls her eyes But I like the taste of this franchise I recommend pizza lover (Original) No está mal pero el servicio es algo tardado, las pizzas muchas veses están mal preparadas pues eh visto que la gente se queja de que está cruda, el ingrediente está nadamás aventado o que aveses le hechan muy poquito Me atendió una cajera que no sabe tratar a los clientes y que tuerce los ojos Pero me gusta el sabor de esta franquisia Recomiendo la pizza lover

  • 5/5 Cesar Flores V. 1 year ago on Google
    (Translated by Google) Clean and quiet place tables are always available clean bathrooms and helpful staff (Original) Lugar limpio y tranquilo siempre hay mesas disponibles baños limpios y personal atento

  • 1/5 Stephany P. 1 year ago on Google
    Te atienden con flojera, no me dijeron que tenían una promoción de 2 complementos por $89, le acaba de pagar y sale la promoción en la pantalla y me dice que ya no la puede aplicar porque ya realizó el pedido 😔 ¿Qué le costaba comentarme la promoción que tenían al producto que yo le estaba pidiendo?

  • 1/5 Karim A. 1 year ago on Google
    Primera vez que pido el servicio a domicilio fue un largo interrogatorio para registrarme quedó todos mis datos perfectos hise mi pedido de común acuerdo llegaria en 35 minutos pero en un lapso de 2 a 3 minutos me llaman de la pizzería para suspender mi pedido excusándose que no contaban con el servicio entonces xq desde el primer momento q solicite el servicio a domicilio no me lo hicieron saber y así no perder mi tiempo lamentable servicio no doy ni una estrella por esta pésima atención y falta de respeto como cliente pero tengo q dar una para poder publicar mi mala experiencia hasta eso

  • 1/5 Luis gustavo Garcia c. 1 year ago on Google
    Pedí 2 pizzas por teléfono, con horario promesa de entrega 16:33 recibi 16:58 Además de que salieron 2 refrescos en mi ticket que no me entregaron. El mal sabor de boca me lo lleve hoy 15/01/2023.. Una lástima y un pésimo servicio. Tengo hora de llamada, mensaje del servicio y hora del ticket

  • 5/5 Natalia L. 1 year ago on Google
    Todo estuvo muy bien pero le falta un poco de sabor a la masa de la pizza y a la salsa, otro detalle es que no te enteras de las promociones hasta que te metes a su página y eso nos pasó después de pagar.

  • 1/5 Raymundo G. 1 year ago on Google
    (Translated by Google) A crap pizza, the Italian sausage tastes like pork, very bad experience don't come we really buy the best pizzas, the chesse Pops are just dough it's really crap any pizza from any pizzeria is better don't come it's crap (Original) Una porquería de pizzas , la salchicha italiana sabe a puerco, muy mala experiencia no vengan de verdad compramos las mejores pizzas , los chesse Pops son solo masa es una porquería de verdad es mejor cualquier pizza de cualquier pizzería no vengan es una porquería

  • 5/5 Daniel C. 3 years ago on Google
    (Translated by Google) Good place the attention is good and of quality. (Original) Buen lugar la atención es buena y de calidad.

  • 2/5 Caro L. 2 years ago on Google
    (Translated by Google) I placed an order for DiDi and my order was incomplete :( (Original) Hice un pedido por DiDi y mi pedidollego incompleto:(

  • 1/5 Marbella M. 2 years ago on Google
    No me gustó, la pizza salió cruda y esperamos mucho. El día que fuimos tenían muchos chicos de aplicaciones esperando y en una salieron solo 5 pedidos chicos

  • 1/5 Kesenia De h. 7 months ago on Google • 2 reviews
    I ordered a pizza through didi food and the pizza that arrived is horrible but in the photo it looked very good with many ingredients and a good thickness but it is thinner than a tortilla and hard I ordered cripy dough and the edge is very hard and The pizza barely has cheese and ingredients, it would have been better if I had ordered dominoes or little Cesar or directly a tlayuda, not this attempt at pizza and it also took more than an hour, don't even go to the restaurant before, pizza hut was the best and now it's not even because it has competition strive
    1 person found this review helpful 👍

  • 1/5 uvandia o. 3 months ago on Google • 1 review New
    I went to the establishment and when I arrived the guys at the counter saw me and ran to the back, I assume it was to avoid serving me, I stayed looking at the menu for a while and when I called for them to attend and no one did and I heard them laughing in the back. Afterwards everything made sense, they didn't have people and because of the terrible service, the best thing I did was go to the dominoes across the street where the service was excellent and they had people.


Call +52 55 8250 5650 Open on Google Maps

Amenities


  • Payments
    • ✓️ Debit cards
    • ✓️ Credit cards
  • Offerings
    • ✓️ Quick bite
  • Accessibility
    • ✓️ Wheelchair-accessible entrance
  • Dining options
    • ✓️ Lunch
    • ✓️ Dinner
    • ✓️ Dessert
  • Service options
    • ✓️ Dine-in
    • ✓️ Delivery
    • ✓️ Takeaway
    • ✓️ No-contact delivery

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