No recomiendo en absoluto este lugar, puse una estrella solo para poder dejar mi opinión, pero es lamentable que siendo un lugar de religiosas te saquen dinero hasta por respirar, nadie da la cara, nadie te hace aclaraciones, a nadie puedes reclamar porque salen con que cada servicio es independiente, asi como banco de sangre, laboratorio, farmacia, etc. Incluso en farmacia hay medicamentos que se cobran de manera independiente. Es una sacadera de dinero por todo y, no se diga, el trato de las enfermeras es pésimo, son groseras, bruscas, irrespetuosas. Es una cueva de ladrones, lucran con la salud de manera abusiva. Aqui solo los ricos tienen derecho a la vida. Las instalaciones tampoco son buenas. Mala experiencia para mi familia.

Actually I went to have studies carried out at "Radiological Image Group" which is located inside the Santa Cruz Sanatorium and is a place where they always leave me satisfied 👏🏻👏🏻👏🏻

Nada recomendable!! Enfermeras horribles sin vocación de servicio, gente sin nada de compasión, cobros excesivos por un servicio deficiente, hasta por una caja de cartón te hacen firmar un vale de caja.... Llegamos ahí por recomendación del doctor pero es un verdadero asco !!! Eviten caer ahí !!!

In general, the attention I received from all the staff was poor. But mainly the doctor who was at the blood bank left my arm very injured with swelling, bruises and burst my veins. I am a frequent donor and I have never been hurt. The attention and professionalism of the doctor was terrible. I requested information about the doctor to make the corresponding report and they did not give me any information in addition to hanging up on me.

Ahi nacieron mis dos hijos y mi abuela ha sido hospitalizada ahi mismo un par de veces y nos ha ido muy bien! Siempre hemos contado con excelente atención por parte del personal del Sanatorio Santa Cruz (médicos, recepcionistas, enfermería, etc). Precios bajos (en comparación con otros hospitales privados) y accesibles para todo tipo de personas.

(Translated by Google) Do not go to this supposed hospital, we took my grandmother seriously and the doctors said that first we deposit 15 thousand pesos so that they treat her They wanted to charge without doing anything, don't go (Original) No vayan a este supuesto hospital, llevamos a mi abuelita grave y los doctores dijeron que primero depositaramos 15mil pesos para que la atendieran Querían cobrar sin hacer nada, no vayan

There my sister, an uncle and another sister underwent gallbladder surgery in childbirth, we have been well cared for, the place is simple but clean, it doesn't smell bad, the nurses are clean, always very presentable and when you ask for help they go quickly For the same reason that few people are going to be hospitalized, they can provide good care. Personally, I always go to my primary doctor and he admits them there and he keeps an eye on them. I don't know the other doctors and I can't talk about them, yes. Someone needs a good doctor. I can give you the number. Also, he was my school teacher and knows a lot and is very trustworthy. He has been our family doctor for 10 years... Those who complain that they are charged too much, I have seen that they leave their patients and go away all day, not because they are particular should leave everything to the nurses, at least one person should stay there, if they ask for medications, ask what they are for. and how much they should buy, because they don't even know what they are asking for and since the bills arrive they are scared, they must understand that a sanatorium or clinic is not charitable and they simply quote in Florencia and the minimum prices are for consultation at 800, an operation of pancreas are at 90 thousand because they quote it and here in Santa Cruz it cost us 50 thousand for 6 days, with medications, nursing care, and the studies that were needed, plus they attended immediately, if you don't think so, go to IMSS and then they tell me how they are doing

(Translated by Google) It is a shame of service, the laboratory tests are not reliable at all because the employees mix names with laboratory results and even price patients to pay for another study, they are despots (Original) Es una vergüenza de servicio, los exámenes de laboratorio no son nada confiables pues los empleados mezclan nombres con resultados de laboratorio y precio aún a los pasientes para que paguen otro estudio, son déspotas

Mucho cuidado al contratar los servicios del “hospital Santa Cruz” Todo es independiente y ellos se deslindan de todo, es simplemente un recinto con camas para atender enfermos 😣 Para salir o solicitar facturas pueden tardar horas Si tienes un seguro médico, mejor llévalo a otro lado 😖 Cero recomendable

(Translated by Google) Terrible place, to serve you they ask for 15 thousand pesos just to serve you. And the nurses are painting their nails instead of attending to urgent matters. (Original) Pésimo lugar, para atenderte piden 15 mil pesos solo para atenderte. Y las enfermeras están pintandose las uñas en vez de atender, asuntos de urgencia.

(Translated by Google) I have had good experiences there. the staff treats you normally, the cost is somewhat high, but there are others much higher. It is my first option when I have needed hospital services in Toluca. Like if you share my opinion. Thank you. :) (Original) he tenido buenas experiencias ahí. el personal te trata normal, el costo es algo elevado, pero hay otros mucho más elevados. Es mi primera opción cuando he necesitado servicios hospitalarios en Toluca. Like si compartes mi opinión. Gracias. :)

(Translated by Google) The staff is inefficient as well as overbearing and the site is quite expensive, for what it offers. Before coming here, think twice. (Original) El personal es ineficiente además de prepotente y el sitio es bastante caro, para lo que ofrece. Antes de venir aquí piensenlo dos veces.

NEVER GO TO THIS HOSPITAL, THEY HAVE TERRIBLE CARE, THEIR TERRIBLE FACILITIES, THEIR DOCTORS I THINK THEY DIDN'T FINISH THEIR CAREER BECAUSE THEY ARE KILLERS, ESPECIALLY THE SUPPOSED DOCTOR MARIO ENRIQUE VELAZQUEZ ROJAS, THE SUPPOSED DOCTOR MARTIN FLORES ARZATE, THE ROOMS ARE IN VERY CONDITION, THEY CHARGE YOU FOR DEVICES THAT YOU DON'T REQUEST AND THE COST OF THE HOSPITAL IS VERY HIGH, IF YOU REALLY "WANT VERY GOOD CARE FOR YOURSELF OR A FAMILY MEMBER, DON'T STOP THERE

I do not recommend it, they are not human at all towards their patients, they take a lot of money from you depending on the studies and medicines that you have to buy there... terrible service, most of the nurses are dirty, they do not take care of your patient, look for options, there they can kill your loved one like it happened to me!!

(Translated by Google) In May 2021 the man at the reception told me that there is no emergency service, it does not matter if the patient arrives by ambulance, they have to come directly to see a doctor and the ambulance is waiting with the patient up until the doctor arrives, If hospitalization is required, you must first have a "Rapid" Covid test which takes up to 40 minutes, so it can take up to 3 hours to release an ambulance (which is needed to attend other emergencies). (Original) En mayo 2021 el señor de la recepción me dijo que no hay servicio de urgencias, no importa si el paciente llega en ambulancia se tiene que venir directamente a ver a algún médico y la ambulancia se espera con el paciente arriba hasta que el doctor llegué, si se requiere la hospitalización primero te deben hacer una prueba "Rápida" de Covid la cual tarda hasta 40 minutos, por lo que para liberar una ambulancia ( que se necesita para atender otras urgencias) se pueden tardar hasta 3 horas.

(Translated by Google) They treated us very well, the nurses on the night shift very well qualified and very attentive to the patients, Thank you (Original) Nos atendieron muy bien, los enfermeros del turno de noche muy bien calificados y muy atentos con los pacientes, Gracias

(Translated by Google) It is assumed that the laboratory is 24 HRS, confirmed by phone before going, arriving they close the door of the laboratory (they went to eat? They already left? They went to the bathroom for almost an hour?) Nobody knows, not even those at the reception nor the staff around. They only say "they must be there touch", there are no callsigns, etc. What bad customer service, don't go. (Original) Se supone que el laboratorio es 24 HRS, confirmado vía telefónica antes de ir, llegando cierran la puerta del laboratorio (se fueron a comer?, ya se fueron?, fueron casi una hora al baño?) nadie sabe, ni los de la recepción ni el personal alrededor. Solo dicen "deben estar ahí toque", no hay indicativos, etc. Qué servicio al cliente más chafa, no vayan.

(Translated by Google) It is disastrous the service is not possible or for an injection can streamline your staff and reception even worse hurts I think they forgot they are to take pity (Original) Es nefasto el el servicio no es posible que ni para una inyección puedan agilizar a su personal y recepción peor aún lastima creo que olvidaron que están para atender lástima

(Translated by Google) Very expensive, too much and it's not so good service, everything you pay for separately, medicines, x-rays, and the facilities are medium quality at low (Original) Muy caro, demasiado y no es tan buen servicio, todo lo pagas aparte, medicinas, radiografías, y las instalaciones son media calidad a baja

Pésimo lugar, terrible limpieza, pésimo,servicio. Personal sin cubrebocas. Preferí salirme y no hacerme el estudio que no entiendo por que me mandaron a hacer a tan lújubre lugar. Parece clínica clandestina.

Don't come here for pediatric care. I spent in vain the two times I have come for emergencies

(Translated by Google) Fatal (Original) Fatal

No vallan por urgencias tuve que dejar a mi familiar ahí , por una noche donde literalmente ni le hicieron nada porque no había especialistas cobraron lo mismo que una torre médica de lujo , baños sucios instalaciones viejas ,personal poco calificado , lamentablemente no me di cuenta que hay más sanatorios Serca pero no vallan busquen otras opciones

(Translated by Google) The medical care is very good, the hospital is very old and the facilities need a remodeling. (Original) La atención médica es muy buena, el hospital es muy viejo y a las instalaciones les hace falta una remodelada.

(Translated by Google) Bad service and very clowns when serving you, a cousin arrived bleeding to death and they told him to wait (Original) Mal servicio y muy payasos al atenderte, llegó un primo desangrándose y le dijeron que se esperara

(Translated by Google) It's the first time I went I thought it was nice 😄 (Original) Es la primera vez que voy me pareció agradable 😄

(Translated by Google) A safe sanatorium (Original) Un sanatorio seguro

Instalaciones muy deplorables y precios muy elevados para el servicio que dan.

(Translated by Google) The place you see religious, but the bathrooms are dirty, to be a sanatorium, they never have paper and always mine (Original) El lugar ves religioso, pero los baños son sucios, para ser un sanatorio, nunca tienen papel y siempre miado

(Translated by Google) I scheduled a study and the attention, results and payment methods were to my liking. (Original) Programe un estudio y la atención, resultados y métodos de pago fue de mi agrado.

Excellent attention from all the staff, the rooms were very good, despite the cold the blankets they give you are enough, the general bathrooms have a grab bar (which I was very grateful for), they provided me with a wheelchair, the operating room was available and They take you on a stretcher to the operating room if you require it. In general, I am very grateful to this hospital for their attention and patience.

Muy buena atención, baños limpios, y todos muy amables y educados, 👌👌

(Translated by Google) It is a hospital run by nuns, excellent care, it is in a very comfortable place even to park. (Original) Es un hospital atendido por religiosas, excelente atención, está en un lugar muy cómodo hasta para estacionarse.

(Translated by Google) Excellent service and very friendly staff (Original) Excelente a tención y muy a amable el personal

(Translated by Google) Good attention but needs remodeling. (Original) Buena atención pero necesita remodelación.

(Translated by Google) The outpatient area is remodeled (Original) El área de consulta externa esta remodelada

(Translated by Google) A regular service, patients' medicine is stolen and in the end it turns out that the doctor's fees are not included in hospital expenses. (Original) Un servicio regular, se roban el medicamento de los pacientes y al final resulta que los honorarios del médico no están incluidos en los gastos hospitalarios.

(Translated by Google) Delayed I add the service. We came by necessity to a biopsy taken in Covid's time. What you least want is to be in contact with the sick and they take a long time. Even to charge another hour. Can not be (Original) Tardado sumo el servicio. Venimos por mera necesidad a una toma de biopsia en tiempos de Covid. Lo que menos quieres es estar en contacto con enfermos y se tardan muuuchooo. Hasta para cobrar otra hora. No puede ser

(Translated by Google) It is an excellent hospital, I have personally been admitted there on 3 occasions, it is modest but comfortable, it is an open hospital where you can take your own doctor. There are costs for all pockets, I recommend it (Original) Es un excelente hospital, yo personalmente he estado ingresada ahi en 3 ocasiones, es modesto pero cómodo, es un hospital abierto donde tú puedes llevar a tú propio médico. Hay costos para todos los bolsillos, lo recomiendo

(Translated by Google) It is not logical that they are not carrying out a Health protocol being a hospital, especially in contingency, the very dirty bathrooms, the old building and 80% of the rude staff. Very expensive place for the hospital level that it is. I would not recommend it to my worst enemy. (Original) No es lógico que no estén llevando un protocolo de Sanidad siendo un hospital, especialmente en contingencia, los baños muy sucios, el edificio viejo y el 80% del personal groseros. Muy caro el lugar para el nivel de hospital que que es. No lo recomendaría ni a mi peor enemigo.

(Translated by Google) At night they do not receive any passersby (Original) De noche no reciben a ningún pasiente

(Translated by Google) This is a hospital that exemplifies human wickedness in the name of the Holy Cross. (Original) Este es un hospital que ejemplifica la perversidad humana en el nombre de la Santa Cruz.

(Translated by Google) Fast attention (Original) Rápida atención

(Translated by Google) Lousy, they charge dearly, bad attention, arrogance and despite their high costs they don't let their waiting room be used, .. They take you out to the street 😡😡😡😡 (Original) Pésimo, cobran carisimo, mala atención, prepotencia y a pesar de sus elevados costos no dejan usar su sala de espera,.. Te sacan a la calle 😡😡😡😡

(Translated by Google) Really comfortable with the service ... (Original) De verdad a gusto con el servicio...

(Translated by Google) Terrible service and attention. Not a good option (Original) Pésimo servicio y atención. No es una opción buena

Terrible service and attention from the supposed doctor on duty Ruben Galván Sánchez and the nurse Gretel who answers you in a bad way as if you were worse than in the IMSS when you are paying for a service that is not cheap at all. They charge you the room at the price of a Florencia sanatorium and obviously nothing to see. When I told him that they are carrying things that they are not using, he told me, well, take your dad if you don't think so. There is no one with whom you can file a complaint, they don't even have forms to file your complaint, they give you a notebook and that's it. lousy lousy

Do not trust doctors Rubio and Vigil, the worst care almost cost my mother her life. I ended up paying $35,000 and had to request the voluntary discharge of my family member, they do nothing but take money. SCAMMERS WITHOUT PROFESSIONAL ETHICS

The nurses are very bad. They need to understand that it is a private hospital and not a public one. They treat the patient inhumanely. Note that they do NOT supply the medication properly and I think the idea is to return it and collect it jointly with, I don't know, pharmacy and doctors. The pharmacy and extremely expensive medications. Between 40% more expensive.