Featured Reviews


Frequently mentioned in reviews: hotel (20) room (12) service (9) staff (7) pools (6)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 1/5 Cesar R. 5 years ago on Google
    Very surprised by the positive reviews on Google about this hotel, seems like perhaps the hotel paid to have them written. Overall my family and I were thoroughly disappointed on all levels as listed below: Customer Service / Staff: 2 out of 10 (Olga the tour lady was nice and efficient, everyone else was rude). I’m summary we were given a dirty room, thereafter were transferred to another partially clean room with no AC, then I requested for another room change. Food: 2 out of 10. Poor food variety, many items were not available and 1/3 out of our family got stomach flu most likely from hotel restaurant. Location: 5 out of 10. We originally reserved Santorini Resort - after having a broken shower and stained pillows we requested a change and they sent us to Santoroni Casablanca (CB). CB hotel was better but the beach was still unappealing and we never saw any staff member placing chlorine in the cloudy pools. Management: 1 out of 10. This is the culprit for the poorly managed facility (which truth be told has potential). We saw the manager at a distance during dinner but he was status quo and uninvolved with the hotel experience people were having. Overall thoughts and feelings: if you are accustomed to having a great experience with food, customer service and cleanliness, do yourself a favor and do not go there.
    4 people found this review helpful 👍

  • 5/5 DaliusD 2 years ago on Google
    This is not the newest hotel/resort on the block and not the biggest but it has three swimming pools, a restaurant (delicious food) , nice rooms ( some of them with a balcony & of a decent size), & a very friendly staff that is willing to race care of hotel's guests. I had a quite a nice experience staying there & would come back again.
    3 people found this review helpful 👍

  • 3/5 Pao C. 2 years ago on Google • 35 reviews
    We stayed for 4 nights and had a very pleasant uneventful stay. Downside was the xmas dinner, which was not well cooked and not tasty. They have a club the playa where you can rent a shade place but you have to pay for it. In general the service was great we ate in the boutique hotel several times.. only once it took them too long to bring the food. Breakfast does not vary it is regular, but I found it ok for the price.

  • 1/5 Gregorio 5 years ago on Google
    Awful service, poorly maintained instalations, and very expensive. I cannot recommend this hotel to anyone who wishes to have a pleasant experience. Everything is dirty, even the dishes. DO NOT STAY HERE. Also, they need to hire a better designer, the hotel decor looks outdated, like it was never changed from the day it was opened. P.D. Umbrellas had patches, a light from one of the pools detached from the pool walls and the pool was not evacuated, and upon trying to cancel our reservation, they threatened to charge us full price (the room was yet to be ready for us at that point), so we had no choice but to stay. Out room was ok, but there was a flickering light, and only 2 electrical outlets (in a room for 3 people). We were very unsatifsfied, furious, and dissapointed.
    2 people found this review helpful 👍

  • 1/5 caros p. 2 years ago on Google
    One of the worst hotels I’ve been at… The freshly cleaned towels was very very nasty and smelled bad. You can’t charge your stuff and sleep at the same time because the power outlet was very bad placed. Also there was only one power outlet for a two bed room. The AC didn’t work as it should. It takes some time to get inside your room because the card reader is really bad. As other people are saying… Pick a cheaper hotel it will be much better than this. I’m very glad I only stayed here for one night.
    2 people found this review helpful 👍

  • 2/5 Daniela D. 2 months ago on Google • 26 reviews New
    First time here and we were pretty disappointed. The reception ladies did not greet us with a smile or good customer service. From the moment we arrived we wanted to cancel the reservation because it did not look like the pictures that were shown on Booking. As soon as we tell her she says “ok step to the side” was very careless. The rooms and pools were very average definitely not worth the price. If you can pay a little more for Hilton or Marriott I would highly recommend it. The breakfast was the same everyday and we did not count with having birds flying in and eating at our food. The location was the only good pro to this hotel and the guys who would take up our bags. There was one specific gentlemen Fidel had a nasty attitude and was not helpful. We asked for hot water(we wanted tea) one night due to being sick which seems like something basic a hotel should have and he said they ran out but did not look for other solutions. Conclusion: I would not come back nor recommend it. Tip: Please have your staff work on their customer service as it will continue to turn away tourists.

  • 5/5 Maria F. 2 months ago on Google • 23 reviews New
    It was amazing...love santa marta

  • 2/5 James K. 2 years ago on Google
    The room is small, smells, and unclean. The shower drain does not work smoothly.
    1 person found this review helpful 👍

  • 2/5 Chris C. 2 years ago on Google
    It wasn't really as nice as we thought it was going to be, like in the photos. The television didn't work and the room was very untidy and didn't have a view. It wasn't that quiet and the pools were a bit poorly maintained, so we didn't use them. At least the beach was pretty close by.
    1 person found this review helpful 👍

  • 5/5 L A. 4 years ago on Google
    Really loved this hotel...has a greek architecture part along with a small pool, really nice places, has three swimming pools and one of them is at the fifth floor, at the tips of the roof where you can see the sea, watch beautiful sunsets and there's also the sky bar next to the pool and the spa !! Loved the place...prices are really and the food is also good...
    1 person found this review helpful 👍

  • 2/5 Catalina K. 8 months ago on Google • 10 reviews
    I am Colombian and was excited to bring my American husband to Colombia for the first time. This hotel was a let down. Don't book! PROS Two great positives were the restaurant staff: Jesus and Alexander. They were fantastic and went above and beyond to make my husband feel comfortable. Rooms were clean and beach towels are provided and replaced. Beach is very close. We enjoyed our lunch and dinners at the restaurant. The drink specials, fried red snapper, pastas, and salads were delicious. CONS Breakfast food leaves something to be desired. Breakfast is supposed to be until 10am. If you arrive 9am or later, there will be very little food left for you. The day we decided to sleep in (a Saturday) I received caldo with no meat and no potatoes. Just flavorless broth. The one time we ordered room service, I ordered two baby beef steaks both medium cooked. We received one medium and one extremely rare despite our order for two of the same steak. The power has gone out three times in our four day stay. Briefly, but the power was not affected at the nearby buildings. The front desk staff were rude and uninterested. At one point my husband tried to ask for new towels and the woman at the desk answered her personal cellphone (not hotel phone) and blatantly ignored him. The staff in general definitely treated my husband very poorly as a foreigner which was extremely discouraging. The wifi rarely, if ever, connected during our stay and it never had the internet.

  • 5/5 Antonio M. 2 years ago on Google
    Wonderful customer service, close to the beach. And cute decor

  • 4/5 EDDY S. 1 year ago on Google
    some staff people are kind others just say yes, no

  • 1/5 Rafael Andres Alvarez C. 2 years ago on Google • 2 reviews
    Did not meet our expectations. Poor breakfast menu ( 7 days stay with same menu), the maintenance of the hotel is null, dirty walls, rusty doors, elevator in maintenance every day, air conditioning does not exist in the gym by protocol, the room had several revisions due to failures in tv, safe box, hair dryer. There are no activities for guests, this is not a resort!

  • 1/5 Nicole Imbernon v. 1 year ago on Google • 1 review
    Don’t go to the spa. At first when my family and I went to the hotel the service was great, we thought that everything would be well organized. However everything went down hill. The manager of the hotel wasn’t in agreement with the employees meaning that the employees told us one thing and were then corrected by the manager. Starting with the steam bath, it had terrible hygiene. It smelled horrible and I didn’t enjoy the experience at all. We were then told by the manager that we couldn’t use the installations of the hotel even though we were consuming their products and waiting for a service. Afterwards we left the hotel with nothing but a “I’m sorry those are the rules” and they told us that the money would be returned later. DO NOT RECOMEND


Call +57 54329400 Open on Google Maps

Amenities


  • Hotel
    • ✓ Free Wi-Fi
    • ✓ Free breakfast
    • ✓ Free parking
    • ✓ Accessible
    • ✓ Outdoor pool
    • ✓ Air-conditioned
    • ✓ Laundry service
    • ✓ Business center
    • ✓ Pet-friendly
    • ✓ Room service
    • ✓ Kid-friendly
    • ✓ Restaurant
    • ✓ Airport shuttle
    • ✓ Spa
    • ✓ Fitness center
    • ✓ Bar

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