(Translated by Google) Very bad attention, it is a medical center to treat pain and patients must wait standing in the street, regardless of the pain they have; When it's past noon, the heat and the sun are very annoying. The medical center does not have available spaces, suitable for waiting for patients in times of COVID restrictions, the clinic does not adapt to the needs. (Original) Muy mala atención, es un centro médico para tratar dolor y los pacientes deben esperar de pie en la calle, sin importar el dolor que lleven; cuando pasa de mediodía el calor y el sol es muy molesto. El centro médico no cuenta con espacios disponibles, adecuados para la espera de pacientes en tiempo de restricciones por COVID, la clínica no se adapta a las necesidades.

There is not enough space to attend to patients and therefore they are left at the entrance to wait for the unfriendly doorman to admit them. Sun and heat outside. The assigned appointment times are not respected. Since there is not enough space, they take the companions outside to wait standing. In conclusion, poor patient reception service.

The attention is good. It would be nice if appointments were more nimble. To highlight the medical staff is highly knowledgeable. Ips code of the chat bot

(Translated by Google) Bad attention, the receptionists and the appointments do not pay attention to anything, a lousy service that gives appointments for a very long time, they do not collaborate with anything, it seems like a charity service! (Original) Mala atención, las recepcionistas y la de citas no se fijan en nada, un pésimo servicio que da citas a muy largo tiempo, no colaboran con nada, parece un servicio de caridad!!

(Translated by Google) It is impossible to be able to communicate with you, if you make a call to the landline they do not answer it and WhatsApp much less, really the user service is lousy. They don't even deserve the star. (Original) Es imposible poder comunicarse con ustedes, si se realiza llamada al fijo no lo contestan y el Whatsapp mucho menos, de verdad que está pésimo el servicio al usuario. Ni la estrella se merecen.

(Translated by Google) What a regret that the image of an institution is damaged, but they put some numbers and a WhatsApp for appointments and although they are online they are not able to answer. They should have more trained staff to serve the public. (Original) Que pesar que se dañe la imagen de una institución, pero colocan unos números y un WhatsApp para citas y aunque estan en línea no son capaces de contestar. Deberían tener personal más capacitado para atender el público.

(Translated by Google) Terrible, they do not answer the cell phone to make appointments! In health issues this is a serious lack of respect for the human being @epssanitas (Original) Pésimo, no contestan el celular para pedir citas! En temas de salud esto es una falta grabe de respeto con el ser humano @epssanitas

(Translated by Google) Terrible care, the patient goes with an order for a medical appointment to expire at the end of the month and they give him an appointment for the following month outside the expiration date of the order, that is, the patient will have to request a new medical order because at the time of Consult your order will be EXPIRED, what a illogical thing, instead of giving a solution to the patients, they do what they want. (Original) Pesimo atendimiento, el paciente va con orden para cita medica a vencer a finales de mes y le dan cita para el mes siguiente fuera de la fecha de vencimimiento de la orden, osea, que el paciente tendra que pedir nueva orden medica porque al momento de consultar su orden estara VENCIDA, que cosa mas ilogica, en lugar de darle solucion a los pacientes hacen lo que se les da la gana.

(Translated by Google) Telephone assistance is impossible, neither the landline number nor the cell phone are used to contact you. (Original) Imposible la atención telefónica, ni el número fijo ni el celular sirven para contactarse.

(Translated by Google) Very bad service appointments that are too long, many patients for few staff we have to wait outside in the heat because there is no space to serve the staff, 40 patients for two or three specialists, what a horror. (Original) Muy mal servicio citas demasiado largas, muchos pacientes para poco personal debemos esperar afuera con el calor por que no hay espacio para atender al personal, 40pacientes para dos o tres especialistas, que horror.

The last straw, 99% of negative comments and they do nothing to improve the service, arrogant people must be ashamed of themselves with so many negative comments and opinions, the EPS sent my son to an exam and he spent three months trying to call the numbers and They never answer, through a request and complaint to the EPS they assigned me the appointment after 15 days but imagine the date on August 7, a holiday to make matters worse, they do not work that day now we have to wait another 3 months to reschedule the appointment what a terrible service

Bad service. They don't answer and the address is wrong

(Translated by Google) They don't even answer the phone and that WhatsApp, supposedly to assign appointments, never responds to messages. Terrible service, I will complain to Supersalud because that is obstructing the right to access to health. (Original) Ni siquiera contestan el teléfono y ese WhatsApp dizque para asignar citas, jamás responde a los mensajes. Pésimo servicio, me quejaré a Supersalud porque eso es obstruir el derecho al acceso a la salud.

Llevo 15 días tratando de comunicarme y no responden en ningún número, no entiendo para que brindan un servicio , el cual no van a prestar

(Translated by Google) Bad attention, they do not respect the time of others. They quote an hour and 2:25 minutes and they still don't provide the service. (Original) Mala atención, no respetan el tiempo de los demás. Citan a una hora y 2:25 minutos y aun no prestan el servicio.

(Translated by Google) They are clowns. All Kelly the so-called Kine did is put a hot and a cold towel on my arm. And that's it. Do not massage the arm at all... (Original) Son unos payasos. Todo lo que hizo Kelly la supuesta Kine es meter me una toalla fria y una caliente en el brazo. Y ya. No masajes del brazo nada...

(Translated by Google) Excellent attention, they have great quality personnel for the service provided. (Original) Excelente atención, cuentan con grandes personal de calidad para el servicio prestado.

There is no adequate service for receiving appointments, WhatsApp does not work, the landline and cell phone do not answer, you approach in person and they do not solve. Please manage the service better, for my part I will file the complaint directly with the EPS, because as an IPS service provider for them, they are wrong.

At the entrance he is attended to by a security guard who does not let him pass to make the appointment. He gives you a supposedly WhatsApp number, so you can make the appointment from home; but that number does not exist, and has no relation to the EPS Kinesis. In the background are the ladies, who serve the public, doing nothing, unemployed and talking on their cell phones. The service is terrible, there is no real attention to patients and users. It is incredible that this happens and that the managers do nothing to overcome these irregularities.

Hello, today I went to an appointment that was at 10:45, I arrived half an hour early, I delivered the order 20 minutes later, the doorman told me that I had to stay on the street in full sun until the doctor called me, I waited until 11:30am and I decided to come back. When I asked when they would serve me, the person in charge told me that there are many shifts ahead that I don't know, so I had to continue on the street in Plano, I'm 67 years old and they didn't have any consideration. I decided to cancel the appointment. Terrible attention.

The truth is that they make me very tired of saying this so that they can understand me. I have been calling and writing to that supposed number for more than a month and now that number is useless, they are serious, they are playing with the health of the person. I cannot be transporting myself. and they give me that number and they don't answer it, not even WhatsApp, much less the fixed number, my conditions do not allow me to be from one place to another and I need a physiatry appointment and I haven't been able to get it because you don't answer any of the numbers so I need I know which number I can call, if you are going to respond, I thank you, I will be attentive to your response.

It is very complicated to communicate with you and schedule an appointment and if you go there they say you have to call, what bad service

Well... I made the appointment reservation through Q R Code. And it worked for me... it only took me 2 minutes to do it... (there are the 2 options... WhatsApp... and Q R Code. . )

I don't know why they don't answer the phone? what bad service! Not even the eps have any updated contact

Very bad service, I do not recommend it. Two hours waiting for them to attend to you, it's supposed to be for an appointment time but it's lies.

It is impossible to schedule an appointment at this place, 3 months trying to contact the only number assigned for it and nothing