I called early Tuesday morning requesting an emergency appointment explaining that it was for an 86-year-old patient of the Dr.'s and that his ear canal was closed due to inflammation and a lot of discomfort. The first response I received was: The Dr does not treat emergencies. I asked if the Dr. could see me later in the day. They agreed to call me back. I called again at approximately 11:00 am. They told me that they were confirming the afternoon appointments and would call me in a few minutes. I'm still waiting for the call. I found another specialist who treated him without delay since infections must be treated immediately. The customer service from Dr Romero's team was not effective in my case.

7 days ago I took my 14 month old baby to an EMERGENCY appointment with Dr Romero. Or that was what the receptionist said when I explained that I had my baby with respiratory difficulty and they had sent him to Barranquilla but I wanted a specialist's opinion on his difficulty. The emergency appointment cost $280,000 and I noticed that this consultation fee only opens up the space for the doctor to treat you and even when a BABY's respiratory difficulty appears, they do not give priority in care. 7 days after the successful treatment, the baby continues to have a little more difficulty. Instead of receiving improvement, it turns out to be the opposite. I contacted the medical center to advance the follow-up appointment that I had given for a month since there was no improvement with the treatment. And perhaps because it is a control appointment, they give even less importance to my son's health because I was only able to get them to "reserve" a slot for me in 3 days. One hopes at least that when it comes to children or the elderly, perhaps they will pay a little more attention because they are more vulnerable to suffering health crises. I personally thought that because they were private appointments the attention was a little better but in the end it turned out to be very similar to those of the eps because I expected at least that they would tell me "bring it in in 5 minutes and I will at least review it." Don't wait 3 days. An expensive emergency consultation that does not demonstrate quality care or interest in the patient's problem, a treatment that does not work, a control that is fought because they do not really show interest in the health of a baby and in the end they find another specialist who at least relieve a rhinitis crisis with swollen adenoids. I think they should work more on the human side and at least try to ensure that the care is of the quality that they advertise in so much advertising and show interest at least in the treatments they send to patients.

What peace of mind to be personally attended to by Dr. Gustavo Romero, very professional, impeccable facilities, excellent reception. Unbeatable location av the railway with 26a, guarded parking, tel 4200702, very close to Oceall mall. Monday to Thursday from 3 to 6 in the afternoon.

Excellent dr. I recommend it with closed eyes. The perfect facilities, very clean, comfortable, beautiful. Very professional and friendly attention from all the staff.

Excellent service from the office staff and the doctor. He performed an aspiration procedure on me, without pain, it was a success! Thank you Doctor

My experience was wonderful, the atmosphere both in the office and in the operating room was excellent; very comfortable and friendly. From the secretaries who received me at the doctor's facilities to the medical staff who treated me at the hospital, they are very nice people, I was very grateful to all of them. Doctor Gustavo explains the procedure that is done very well, he is very courteous and gives very good results; not only in the aesthetic part but also in the functional part (in my case, since it was a nose job). Highly recommended.

Excellent service. My partner came in with a deep ear wax problem. They saw him within 20 minutes and were able to treat the problem straight away and he could hear again! Professional service and wonderful reception staff.

Wonderful care, the friendliest assistants in the world, the doctor was fantastic, they saved me from a horrible ear pain I had, with impeccable care, kindness and treatment. The facilities are beautiful. Everything was perfect at my appointment. They saved me. Thank you!

Doctor Gustavo is excellent!! Very good service in the office, punctual, compliments, friendly and an excellent professional. 100% recommended!! Excellent results.

In this place I ended up infected with a fungus in my right ear. After a supposedly simple wax removal procedure I ended up with a fungus that cost me time and money to remove. Very bad specialist.

Excellent professional, magnificent staff attention and impeccable facilities