It is a very nice hotel, in the new year its fireworks were truly professional, which translates into a great show, worthy of large cosmopolitan cities. The magic, varieties and colors were on par with the great world capitals, they were perfect to say goodbye to the year and welcome the beauty of the place. I congratulate you from the bottom of my heart, I hope that next year you will flood with that great magic to which both your services and the shows have accustomed us. They deserve congratulations.

Excellent service, very clean facilities. They care about the well-being of the guest. My congratulations for the service of the staff, especially Jhonatan and Mr. Alexander Arevalo, who made our stay very welcoming.

You can enjoy a spectacular sunset, very quiet beach

(Translated by Google) Comfortable rooms good service good restaurants very modern (Original) Comodas habitaciones buen servicio buenos restaurantes muy moderno

es muy buena es un sueño yo cada 2 años boy eso es muy lindo y este mes

Very deli to relax as a couple or family, it has an internal supermarket and an Olympic supermarket next door, excellent.

I really loved this hotel, excellent service, good breakfast, on my birthday they looked for me to provide a dessert, very good pools, quiet... atmosphere for everyone, thank you Zuana, they meet all expectations 😉

What a beautiful place, nice to be with the family.

Very good service

We are members of the hotel and we see that, sadly, the Zuana is aging poorly. The furniture in the common areas is old, most of the furniture is rimax and the restaurant area looks dark, unkempt and poorly lit. During our last stay we noticed that they are doing work that consists of removing the tile veneer from the columns and instead they are painting it, taking away one of the most beautiful attractions that the façade had. The refrigerator that belonged to us in our suite was damaged, leaking water from underneath and smelled bad. The kitchen furniture was crooked and some cabinets did not close properly at all. Regarding the service there is a lot to say: 1. The hotel has established absurd hours such as the waiter service in the beach area only starting at 10:30. Many people come down very early to drink coffee in the tents or have breakfast and there are no service personnel to attend to this area before the mentioned time. 2. The pools only come into operation after 9:00. But in practice, they start working half an hour later because the cleaning is not completed on time. I suggest that it open earlier, some of us practice swimming as a sport and it would be ideal to be able to do it early. 3. Incredibly there is not a good deal of coffee in the hotel. If you want to have a cappuccino, these are from a Nescafé machine or instant. In the afternoon I went to the restaurant and ordered a cappuccino in almond milk and they informed me that they did have milk but that it could only be ordered in the morning during breakfast time. 4. Waiting times for food are very long. It strikes me that this happens during low occupancy seasons. In general terms, the impression given by the hotel's maintenance and quality of service is that it is not commensurate with the value of the action and the maintenance that must be paid. I hope you can improve all these aspects.

Super recommended

Excellent restaurant, delicious food, 100% customer service

Creo que la ubicación en Google maps está súper desubicado! Cómo va a ver una playa en plena troncal?

Este lugar es magia!

Muy buen hotel , la comida no es tan buena pero las zonas húmedas son geniales

Exeletente hotel, exelente servicios

(Translated by Google) It is my favorite to rest 😉😉😉 (Original) Es mi preferido para descansar 😉😉😉

It is an excellent place, very good service, very comfortable to stay with family or friends.

The place offers many options and activities but the food is very mediocre for a brand hotel, and the service is too slow. If you come to Santamarta I would recommend other options.

Excellent hotel to rest