Worst hotel I have ever stayed in. There was no wifi even though the description said there would be so I had to use mobile data to work. The mattress was old and uncomfortable, the refrigerator was noisy. The breakfast service was very simple and lacking of options, the room service stops at 9 PM. The hotel overall looks deteriorated. If you don't care about a pool, search for another hotel

We picked this hotel because we had heard good things about it and it is near the Polícia Federal. The staff were all very friendly. The soaps provided in the room are locally made in Alter do Chão and are biodegradable and environmentally friendly. They use these soaps due to the hotels proximity to the river and wanting to care for it. This is a nice hotel. It is older, but the rooms are the largest rooms we have ever experienced in a hotel in Brazil. The pool is the largest and nicest we've swam in in Brazil. Some sheets and towels had stains on them. If you want a blanket for your bed you will need to pay extra. We kept asking for two blankets and they kept telling us they'd send them up shortly. After asking for the third or fourth time they admitted they were out of blankets. The finally found two, but I shouldn't have had to ask multiple times. The pool is very nice and they have a small kids pool that isn't as clean but our 2 year old loved. We had two rooms that were adjoining but the door was locked and they claimed they couldn't find the key. Given the whole blanket debacle I'm not sure what was going on with the door. If they could have opened it we would have stayed another night or two. We have no opion on breakfast because while there were multiple signs saying mask were required to get food from the buffet, no guests were doing so and the hotel staff wouldn't enforce it. Hotel staff did all wear masks. The restaurant staff did not. In fact I only ever saw one restaraunt employee in a masks the whole time. Parking is pretty limited. We got there pretty early on Thursday and had no problem finding parking. I doubt we would have found any parking Friday night. The balconies of both rooms we stayed in had hooks to hang a hammock. We had one in the car so I strung it up. A downside to the balconies is that we couldn't lock the sliding glass door leading to the balcony for either room. I wasn't worried about theft since we were on the 2nd floor (what would be the 3rd floor in the US), but when you have a two-year old who wants to climb on the balcony it would be safer to lock. We stayed two nights and never saw cleaning service. No idea why. That was a disappointment. The hotel is pet friendly and we saw multiple small dogs. Overall the hotel was nice and we enjoyed staying there. We will probably stay there again the next time we are in Santarem. We will definitely plan for it to be during the week though as it got pretty busy by Friday night and people weren't great about wearing masks and giving space during a pandemic.

Beautiful hotel with spacious rooms and lovely swimming pool area. Breakfast was fantastic with a great variety of fruits, breads, cakes, cheese, juices, etc. Staff was friendly and helpful. However, they couldn't provide towels for swimming pool use. Price was very good value.

Dirty rooms, bad service, broken elevators.

Some old travelers will acknowledge this place as the old Tropical Hotel. Staff needs to step up their game as so as the maintenance of their rooms. They have a large variety of breakfast items and it's open for visitors for a regular fee.

Spend a few hours with my little daughter and a friend. Both for using the pool and eating lunch. It was quite pleasant.

Although dated and in desperate need of an uplift this is still a wonderful place to stay. The views are incredible and it's location is perfect.

Amazing view, Great Food, Very good Hos

The webpage is far more beautiful than in reality... Bad service, old infrastructure... A disappointment!