1/5 Oscar R. 3 years ago on Google
I've
been
on
their
cruises
many
times
before,
but
this
last
failed
booking
and
taking
of
my
payment
without
refund
has
just
overshadowed
all
prior
experiences.
I
went
to
book
on
their
app
last
week
for
a
Sunday
Dinner
cruise.
Their
app
is
buggy
but
seemed
to
work
okay.
As
I
start
booking
all
seems
fine.
I
provide
payment
info,
they
take
my
payment
according
to
the
bank
withdrawal,
but
I
received
an
"error"
before
giving
me
final
confirmation.
I
assumed
all
is
fine,
but
reached
out
to
customer
service.
It's
horrible
enough
to
try
and
get
a
hold
of
them
at
all.
Their
live
chat
is
non-functional
in
the
app,
you
can't
find
any
other
way
of
contacting
them
other
than
by
phone
on
their
website.
Once
waiting
for
a
long
time,
and
finally
getting
someone
on
the
phone
(already
2
hours
deep
into
wasting
my
time),
the
guy
says
they
don't
see
my
booking
that
I
have
to
email
to
talk
to
a
supervisor.
Great
!
Now
more
waiting
when
I
only
have
a
couple
days
for
a
planned
outing
with
my
partner.
After
a
bunch
of
emails
back
and
forth
the
"supervisor"
states
my
payment
is
pending
and
was
going
to
be
refunded,
and
that
I
needed
to
book
again
and
pay
AGAIN.
I
had
a
shady
feeling,
took
another
extra
hour
out
of
my
time
to
go
to
the
harbor
booth
and
guess
what,
they
were
already
booked
for
what
I
wanted
....
BUT
supposedly
they
were
going
to
help
me
book
over
the
phone.
So
now
our
Sunday
is
ruined,
we
don't
get
to
go
on
the
$300
cruise
for
2
people,
they
took
my
money
and
YES
it
did
clear
the
bank.
It
didn't
get
"refunded"
like
their
supervisor
said
so
in
email.
With
all
that
money
and
all
those
companies,
you'd
think
their
app
and
booking
system
was
solid.
I
should
know,
we
develop
and
code
ourselves.
Too
bad
they
don't
have
good
people
to
test
their
systems
well.
Causes
lost
clients
often
I'm
sure.
BEWARE,
you'll
waste
your
time,
be
taken
for
a
ride
AND
lose
some
money
while
you're
at
it.