1/5 Raghu L. 1 year ago on Google
I
had
booked
beach
facing
accomodation
at
this
property
via
Agoda
app.
Despite
being
assured
of
a
beach-facing
room
when
making
my
reservation
via
app,
Upon
arrival
I
was
assigned
an
alternate
accomodation
(200mtr
away
from
beach)
that
had
no
view
of
the
beach
whatsoever.
This
blatant
disregard
for
the
advertised
amenities
left
me
thoroughly
disappointed
and
dissatisfied
with
my
stay.
Upon
arrival,
I
was
excited
to
enjoy
the
scenic
beauty
of
the
beach
from
the
comfort
of
my
room.
However,
my
anticipation
turned
into
frustration
when
I
discovered
that
my
room
was
located
away
from
the
beachfront
and
offered
nothing
but
a
dull
view
of
a
neighboring
building.
The
lack
of
transparency
regarding
the
room
assignment
was
frustrating.
In
case,
accomodation
cannot
be
guaranteed
(for
whatsoever
reason)
Resort
has
the
option
of
reaching
out
to
customer
via
Agoda
App,
but
it
never
happened.
From
my
end,
Agoda
app
clearly
mentioned
pay
the
full
amount
during
the
time
of
checkin
for
which
I
was
ready
and
prepared.
It
also
highlighted
there
will
be
90%
cancellation
fee
in
case
I
choose
to
cancel.
I
never
got
any
communication
via
Agoda
or
resort
(even
though
there
is
option
to
communication
via
app)
mentioning
any
change
in
plans
which
was
disappointing.
The
owner
kept
saying
they
dont
take
bookings
from
Agoda
due
to
fake
bookings,
How
me
as
a
end
user
supposed
to
know
this?????
If
resort
has
issues
with
Agoda
app,
then
i
think
owner
need
to
take
listing
off
agoda
instead
of
giving
bad
experience
to
customers
or
cheat
this
way.
In
the
end,
When
I
arrived
at
location,
i
was
left
helpless
and
had
to
go
with
whatever
was
offered
to
me
as
alternative.
The
charges
too
were
paid
based
on
what
the
new
alternative
deserved,
Infact
only
one
room
had
AC
and
we
had
to
adjust
to
what
was
there
during
this
peak
summer
time.
Overall,
this
was
big
turn-off
despite
me
being
ready
to
pay
premium
for
beach
facing
accomodation.
If
you
cant
deliver
the
promise
made
by
Agoda
booking
then
inform
customer
in
advance
via
app.
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