My experience at the Milladoiro Health Center has been extremely disappointing and frustrating. Patient care in this place leaves much to be desired, evidencing a total lack of professionalism and empathy on the part of the staff. From the moment you arrive at the counter, you are faced with deplorable attention. The staff, instead of providing courteous treatment, seems more interested in serving you by the ass. Recently, I witnessed an embarrassing situation where one of the employees, visibly exhausted, expressed how unbearable her job was and left an elderly man waiting without even apologizing. The midwife's attention is simply disgusting. He is quick to respond, speaks quickly and creates an atmosphere in which you feel you have to express yourself in a hurry so as not to "steal their time." It is unacceptable for healthcare staff to treat patients in this way, giving the impression that they are overwhelmed and uninterested in providing adequate care. The attitude of the family doctor is equally regrettable. He does not seem interested in the patients' problems and generally conveys a feeling of disinterest. It is worrying how they treat locals, imagine how they are with foreigners. It is important to remember that health center staff are not doing patients a favor; The taxes paid by each individual contribute to the maintenance of these services. If they are dissatisfied with their jobs, they should consider seeking employment elsewhere. Working in the health field implies responsibility and a commitment to the well-being of patients, and should not be considered a favor. The lack of professionalism and dismissive attitude of the staff is unacceptable. It is time for the authorities to take action to improve the conditions and attitude of staff in this facility, as patients' trust and well-being are at stake. Lazy people, consider looking for another job if you don't like working properly in the health service.

(Translated by Google) I do not know if the problem is that they cannot cope at the reception and need staff, or they simply go through the telephone assistance. I've been calling for a day and a half and for the first time they caught me this morning. They told me that there was no appointment until well ahead (xa could die, let's go), but to call in the afternoon and that they put me in urgently. I've been calling and no one picks up. If they don't want us to show up at the center with strange symptoms (so that later they will scold you for going like this), what is the solution? More staff at the reception? Change of reception staff? For the rest, everything is correct, except that there is some doctor, assistant or nurse who could relax and attend to the public with respect, for that they are facing people and we do not have to receive bad faces, bad answers or gestures of contempt. (Original) Nosé si el problema esta en que no dan abasto en recepción y necesitan personal, o simplemente pasan de la asistencia telefónica. Llevo llamando dia y medio y por primera vez me cogieron esta mañana. Me dijeron que no habia cita hasta bien adelante(xa podia morrer vamos), pero que llamase por la tarde y que me metiesen de urgencia. Llevo llamando y nadie coge. Si no quieren que nos presentemos en el centro com sintomatología extraña(para que luego te echen la bronca por ir asi), cual es la solución?mas personal en recepción?cambio de personal de recepción?por el resto todo correcto, quitando que hay alguna médico, auxiliar o enfermera que podia relajarse y atender al público con respeto, que para eso estan de cara a gente y no tenemos que recibir ni malas caras, ni malas contestaciones ni gestos de desprecio.

(Translated by Google) From what place? Deplorable treatment. They have excelled with the staff. All God (with forgiveness to God) treats you badly. All for you. Mr. President. Very nice photos of the inauguration. In my life I saw nothing like it .. Please I want a normal doctor. Just normal. Let him take care of me. I want my doctor to see me again, Mr. Jose Lopez Paz. Del Concepción Arenal. 20 years. I'm really scared and out of place. A Ferrari without an engine. Was it that they don't charge or that they are tired ???? ? (Original) De que lugar? Trato deplorable. Se han lucido con el personal. Todo Dios( con perdón a Dios) te trata mal.Todo para Vd.Sr.Presidente.Muy bonitas las fotos de la inauguración. En mi vida vi nada igual..Por favor quiero un médico normal. Solo normal.Que me atienda .Quiero que vuelva a atenderme mi médico D.Jose Lopez Paz.Del Concepción Arenal.20 años.Estoy realmente asustada y descolocada.Un Ferrari sin motor.Sera que no cobran o que están cansados?????.

The worst health center I have ever encountered in my life. When you have pediatricians like the one who replaces Dr. Pérez with total apathy towards her patients, we can already imagine how things are...luckily I have gone there twice in my life. However, I have to say that the reception staff has always been correct with me and once Dr. Freiría helped me and the treatment was also correct. Of course, as for them picking up the phone, it's better not to even try.

Una auténtica vergüenza, tratan a la gente como ovejas, lo justo y lo mínimo posible, sin empatía ninguna, un sistema totalmente deshumanizado. Algunos ni siquiera se molestan en levantarse y en llamar a sus pacientes desde la puerta, los llaman desde su mesa, que ni se oye. Si el paciente fuese de su familia seguro que la cosa cambiaba.

(Translated by Google) On Friday the 11th I went to a scheduled medical appointment with Dr. Freiria Tato, to examine my knee because it is very inflamed and in pain! The problem comes when I tell him that that day I woke up with chills and some fever !!!! FEVER!!!! The magic word for la la Tato! It should be noted that my normal temperature is 37 ° and that day I woke up with 37.3 ° C He quickly forgot about everything else, the knee and the chills! He sent me to another consultation and after 15 minutes he appeared disguised as an astronaut! He measured my temperature which gave 37 ° I told him it was my normal temperature but it was not worth it and he sent me to do a PCR that was negative, but I still do not know why I have chills when I get up! And obviously I'm not going to go back to the doctor to examine me again because she is incompetent! When he finished the consultation, if he can be called that, he stood three meters from me and told me that he would call me because of the knee. As I suppose that I thought the test result was going to be positive, I did not get rest, only paracetamol! INCOMPETENT!!!!! (Original) El viernes 11 acudí a una cita médica programada con la doctora freiria tato, para que me examinará una rodilla pues la tengo muy inflamada y con mucho dolor! El problema llega cuando le digo qué ese día me levanté con escalofríos y algo de fiebre!!!! FIEBRE!!!! La palabra mágica para la la Tato! Cabe destacar que mi temperatura normal es de 37° y ese día me levanté con 37,3°C Enseguida se olvidó de todo lo demás, la rodilla y los escalofríos! Me mandó a otra consulta y a los 15 minutos apareció disfrazada de astronauta! Me midió la temperatura qué dio 37° Le dije que era mi temperatura normal pero no le valió y me mandó hacer una PCR que dío negativo, pero sigo sin saber xq tengo escalofríos al levantarme! Y obviamente no voy a volver a la doctora para que me examinará otra vez más xq es una incompetente! Cuando terminó la consulta si se le puede llamar así se puso a tres metros de mi y me dijo que me llamaría x el tema de la rodilla. Como supongo que pensaba que el resultado de la prueba iba a ser positivo no me dio reposo, solo paracetamol! INCOMPETENTE!!!!!

Hay una chica de administración encantadora. Ahora, todas las demás unas maleducadas. No se aclaran entre ellas y encima se les olle rajar de los pacientes. Si no se tiene vocación, que no trabajen, porque el trato es deleznable.

Un auténtico desastre.... Por suerte no voy mucho al centro de salud...pero las veces que fui la atención es pésima.tenia cita para la 18h y me atienden a las 21h porque le toqué a la puerta a la doctora...me dice que no le salía mi nombre en el ordenador...y yo allí con 39 de fiebre... Este último día más de lo mismo..pedí una cita telefónica por una gripe y tenía fiebre y necesitaba baja me dicen que me llaman y a las cuatro de la tarde y aún no llamo nadie... Lo dicho unos incompetentes

Horrible. Llegué a las 11:30 de la mañana, llena de dolor, son las 13:05 y estoy llorando en la salade espera pq n aguanto más, nadie se mueve aqui, la sala poco a poco se va llenando y se escucha a la doctura de chachara dentro de la consulta. Un horror. En el pusto de informácion muy amables, y una enfermera bajita pelirroja también, un encanto.

(Translated by Google) I have been calling for more than 2 hours without interruption because I need an urgent appointment for my son and they do not deign to pick up the phone ... It turns out that from time to time he is communicating, so I imagine they will pick him up or be making calls ... I am more and more fed up with this health center. In the end I had to go in person, request a claim form and the lady at the control tells me that they were full of work, it turns out that while I was there there was no one and I was calling by phone and they did not catch me either ... Tomorrow I'm going to put the claim sheet (Original) Llevo más de 2 horas llamando por teléfono ininterrumpidamente porque necesito una cita urgente para mi hijo y no se dignan a cogerme el teléfono... Resulta que de vez en cuando está comunicando, entonces me imagino que lo descolgarán o estarán haciendo llamadas... Cada vez estoy más harto de este centro de salud. Al final tuve que ir presencialmente, solicite una hoja de reclamación y la señora del control me dice que estaban hasta arriba de trabajo, resulta que mientras estuve allí no había nadie y estuve llamando por teléfono y tampoco me cogieron... Mañana les voy a poner la hoja de reclamación

FATAL. August and heat wave in Spain. 37 degrees outside. You go to the doctor and not that you have to wait more than an hour (we already take that as normal....) but that they don't turn on the air conditioning, that's fine!!!! At least a little bit of humanity. Just to say that there are older people and children waiting here! Of shame. The best... we are saved!!! They have a quality guarantee certificate from AENOR.

Very few doctors, they are always changing or not there, but the counter staff is the worst I have seen in my life, apart from being unpleasant how little they do, they usually do it badly, apart from a guy who is very competent and attentive.

Después de esperar 10 días para una consulta telefónica, me llaman 35 minutos antes de la cita. No puedo contestar en ese momento, llamo al centro para que avisen a mi médico, y me dan cita para dentro de otros 10 días. A la señora doctara que llame cuando le venga en gana… total ya lo va hacer!!!

(Translated by Google) You call 20 times on the phone in a week and they don't pick up a single time. In the end you have to go there in person. If you try to make an appointment with the midwife through the sergas app, it won't let you because it says there are no appointments available. Nothing, as usual you will have to go in person, in times of pandemic, to walk to a health center. (Original) Llamas 20 veces por teléfono en la semana y no te cogen ni una sola vez. Al final hay que ir allí presencialmente. Si intentas poner cita con la matrona por la app del sergas tampoco te deja porque pone que no hay citas disponibles. Nada, como de costumbre habrá que ir en persona, en tiempos de pandemia, a pasearse a un centro de salud.

(Translated by Google) The receptionist has no education, we are patients and not animals, and what she should do and sit and take care of her work, and if not it is worth for her job, another for the site, and that she is dedicated to something else, I don't know who it is believed, as if we owe something ... (Original) A recepcionista non ten educacion ninguna, somos pacientes e non animales, e o que deberia de facer e sentarse e atender o seu traballo, e senon vale para o seu posto, outro para o sitio, e que se dedique a outra cousa, non sei quen se cree, como se ie deberamos algo...

(Translated by Google) Incompetent, it is impossible to make an appointment by phelephone, they never catch it (Original) Incompetente,es imposible pedir cita por felefono,nunca lo cogen

PENOSO. Cada vez que vamos a consulta, mínimo es una hora y media de espera y ves que no entra nadie a la consulta, luego que pides que te llamen para no perder tanto tiempo y no te llaman o te llaman 3 horas después. Sin duda un desastre!! Viviendo en milladoiro y estoy pensando en irme de ese centro de salud. No lo recomiendo en absoluto

fui por primera vez urgentemente,ni me atendieron las enfermeras ni caso estaban hablando entre ellas ,espere 1:30 ni vuelvo menudos impresentables.

Horrible pides cita y t la dan Alós 15dias, si vas x urgencias t dicen k vayas al clínico,si tiene suerte y tienes cita en consulta tardan en atenderte 1h y media,conclusión : t toca antes una lotería a que t atiendan.nefasto creo k alguien debería d tomar medidas.

Buenas noticias!!!! Por fin se jubila el pediatra más pasota del mundo!!! Ala Miguel vete para tu casa y a jugar la partida, que como pediatra los últimos años eras lamentable. Ah y otra buena noticia!!! Tras varias reclamaciones a la escuela de enfermeras, la matrona anterior ya no está, ya era hora porque menuda cantidad de burradas hizo.

(Translated by Google) On behalf of myself and my husband, we want to record the professionalism and commitment to the patient of Dr. Sánchez Arguindey and Nurse Isabel Pérez. I hope they remain in this Health Center for a long time, we would appreciate it. (Original) En mi nombre y el de mi marido queremos hacer constar la profesionalidad y el compromiso con el paciente de la Dra.Sanchez Arguindey y la Enfermera Isabel Pérez. Ojalá permanezcan en este Centro de Salud mucho tiempo, lo agradeceríamos.

(Translated by Google) Contrary to what could be expected, I have to say that everyone who has treated me so far has been much more friendly than I expected. And with this review I hope I can thank you. Keep it up and don't lose good manners or empathy. (Original) En contra de lo que se podía esperar he de decir que todos los que hasta ahora me han atendido han sido muchísimo más amables de lo que yo esperaba. Y con esta reseña espero poder agradecérselo. Sigan así y no pierdan la buena educación ni la empatía.

No puedo más que escribir y agradecer al personal de este centro por el excelente trato. Tengo que hacer especial mencion a la Matrona Marta, por la confianza y todo el cariño con el que te trata . . Una gran profesional, de 10. !!!! Por supuesto a la Dra. Ana Sanchez- Harguindey, siempre tan atenta y comprensiva conmigo.. sin palabras para agradecerle todo!! Y a todo el personal de administración, que sin ellos tampoco sería posible!!! Muchísimas gracias!!!

Some doctors are very glorified, when you go to the emergency room you don't know what you have, you don't go for pleasure. And even on top of that you are paying these "professionals" with your taxes. In short, people who make a career out of titulitis.

It all depends on the doctor you get, before I had a doctor and she was very good, she left and Marta Gómez Castro was left in her place and terrible with her, I am trying to change doctors but they are all saturated, especially the best ones.

More than a waiting room in which only one person can attend. Which one is 5 minutes away. The delay they are accumulating is incredible.

It's a shame that a renovated health center does not have health professionals who are also renewed. I am going to write a review for the Sergas department in charge of ensuring the auditory health of Milladoiro doctors. Because the person who served me either had a hard time understanding me or directly turned a deaf ear to my problem.... Retire if you are bitter or if you do not feel fully capable of attending to the patient.

Disastrous treatment, never in my life has a doctor treated me so badly, 3 hours waiting there dying, for them to tell me that I have nothing and to take Paracetamol and a lot of water, I have already had the same symptoms for a week and nothing I can give recovered

A carga de traballo provocana eles mesmos. Non e normal que ca sala chea de xente esperando, chegue unha traballadora do centro que deu a luz co bebe, e se encerren na sala de enfermeria con ela duas medicas e dous enfermeros. Os que non somos funcionarios usamos os bares e o noso tempo de lecer para esas cousas. Tendes uns huevos maximos.

El único recepcionista decente es el chico, las otras señoras no hacen absolutamente nada, aparte de ser unas absolutas bordes.

Son muy majos. Suelen coger el teléfono en cuánto pueden y sino, dejas mensaje y te llaman en unos minutos. Hay que empatizar un poco y darse cuenta que no es culpa de ellos la falta de personal.

(Translated by Google) It is incredible with a new medical center that does not have air conditioning, on these hot days or throughout the summer you die of heat inside, what a pity, then we all know everything else... (Original) Es increible con un centro médico nuevo no tenga aire acondicionado, en éstos dias de calor o a lo largo del verano aqui dentro mueres de calor, qué pena, luego todo lo demás ya lo sabemos todos...

(Translated by Google) I never really had any problems, delighted with all the staff and thank Dr. Ana Sánchez for her kindness and attention. Thank you very much for everything, a greeting and I hope that like everything bad you know the good too!!! (Original) Yo la verdad nunca tuve ningún problema, encantada con todo el personal y agradecer a la doctora Ana Sánchez su amabilidad y su atención. Muchas gracias por todo, un saludo y espero que como todo lo malo se sabe lo bueno también!!!

Son unos impresentables, tienen un cartel en la puerta que dice que en ese centro cogen el teléfono y es mentira, 25 llamadas y no cogieron ninguna los del turno de tarde, solo cogen el teléfono cuando le toca el turno a unos chicos que sí quieren trabajar.

(Translated by Google) I put 5 stars because I CANNOT PUT MORE on these two people. To say that Dr. ANA SANCHEZ-HARGUINDEY and her nurse ISABEL are two professionals from head to toe. Hopefully and more health like them. Thanks for everything. (Original) Pongo 5 estrellas porque NO PUEDO PONERLE MAS a estas dos personas. Decir que la Dra ANA SANCHEZ-HARGUINDEY y su enfermera ISABEL son dos profesionales de pies a cabeza. Ojalá y más sanitarios como ellas. GRACIAS por todo.

El personal está hasta arriba de trabajo. Deberían de contratar más personal. Aún así tanto la gente de recepción como mi médico proporcionan un trato de diez al paciente.

ASUSTADITA fui después de leer tanta reseña negativa. Nos derivan allí desde CS de Cacheiras al dentista. Es muy sencillo encontrarlo. Las instalaciones están muy bien. No es un edificio de vanguardia, pero hay algún centro médico por ahí que es como transportarse a los años 70. La consulta de odontología (que era la nuestra) está perfectamente señalizada. No tuvimos que esperar apenas, nos atendieron al momento. La dentista bastante maja, muy atenta con el niño que era en este caso el paciente. Y nos manda pedir cita para más adelante. Y me digo: uy, uy, uy.....prepárate que ahora te atienden los ogros de recepción. Y cuál fue mi sorpresa cuando no sólo no me insultan ni me gritan, sino que me explican lo de la cita muy amablemente. Valoremos lo que tenemos. Los peores momentos de la pandemia fueron muy difíciles para todos, pero muy especialmente para los sanitarios. No tiene sentido que les aplaudamos desde el balcón y luego nos enfurruñemos porque no nos parecen amables por un dolor de muelas en plena emergencia sanitaria v cuando se trata de salvar vidas, y no muelas Cinco estrellas para las personas que siempre están ahí.

Very little empathy! I went to the health center today with my daughter because school called me that her ear hurt a lot! First they told me that they couldn't treat her urgently because her pediatrician only has the morning shift, I told the lady at the reception that I could ask the pediatrician if she could see me and she told me to go and ask if I want! I went there and asked him and he told me that if he attended to me that I had to go back to the counter to give me an emergency appointment, I go to the counter and he gives me the appointment and suddenly the person at reception called the pediatrician to annoy him by telling him That can't be, that later they complain and things like that! Immediately upon hearing her, I asked her for a claim form and her name, to which Carmen replied and I told her the last name? He tells me there is only one Carmen here! They have very little education and empathy with people! After this I went to the appointment with my daughter and the pediatrician on duty started to drag me off, I looked at her ear and told me go to the pharmacy, get some drops and make an appointment with the nurse! He didn't give me the drops on the card, nor did he tell me how many to use or when to make an appointment with the nurse to remove an earplug. I left there and went to the pharmacy so that the pharmacist could explain to me what the doctor, because of the anger I had received, did not give me how to give the drops and when I had to go to the nurse! I hope someone does something because this health center is poorly managed and the staff has little desire to work!