We sat there today for breakfast. The waiter tried to ignore us for 30 minutes (!). The omelette contained nothing, what the waiter promised. Total Desaster. It seems, they really WANT to offer bad service. No idea why. Coffee OK.

I did not stay here but was drawn to go here for dinner. beautiful place but I was soooo sooo disappointed with the food. the chicken was bland and barely seasoned as well as it was probably the wort Cuban sandwich I've ever had. so if you've ever had cuban food in the USA prepare to be highly disappointed

Breakfast was lovely. Very fresh fruit. Lively location. Downstairs area is gorgeos. The view from the roof can't be beat. Got some of my favorite photos in Cuba here. Rooms are however, far from impressive. Beds always felt slightly damp. 3.5 stars.

The hotel is grand, true enough! It's also old and it tells: the state of the rooms and the shower could be better... Also, it's run by the state and as in all these places you as a customer are just someone to bother the staff. Breakfast is good and the view from the roof top cafe is grand again :)

Incredibly rude front desk woman. I went inside to go up... Asked about rooms for which she responded in a rude manner, and even said in spanish somethint like'JFC, don't you understand? '

I just spent 3 days in Santiago de Cuba and went here for drinks and dinner three times. Great terrace and excellent cocktails, as well their homemade lemonade is delicious. The kitchen also was able to make up a vegetarian plate for me. Friendly and accommodating staff - but don't go there if you are looking for a quick dine and dash. Order a drink on the ground floor terrace, some food, and watch the community/people in the square while you are waiting. There are impromptu concerts on the weekend and people just jamming with their instruments! I loved it here!

Very modern hotel in the heart of downtown Santiago de Cuba. Full service hotel with large rooms, gorgeous patio bar on the main floor with a beautiful rooftop bar and terrace. Restaurant on site with elevator. However, rooms 109 and 110 are quite weird due to having no windows. But very large and the AC units work very well. The hotel has issues with leaks in the rooms with slow drainage in the showers but the staff are responsive and will work with you if you have needs. Most staff can speak some English so US travelers should enjoy the stay.

Excellent location, right on the main square. Rooms were old but well maintained, low water pressure at times. Windows open and you can enjoy the sounds of the square at night as people gather to use the wifi. Shop on the street in the bottom of hotel to buy water and other needs. Wifi was iffy, but worked if you were right at the window. Food on the roof was OK, but very nice views and good drinks.

I used the first floor restaurant thats opens out to the square and the rooftop bar, but did not stay at the hotel. Grand view of the Cathedral, the harbour, the city and sundown from the rooftop bar. I found the first floor restaurant a relaxing and really nice place with a wide selection of food to choose from.

The service was incredibly slow (even for Cuba), however the prices were reasonable and the sunset views from the roof are incredible so definitely worth it

Best views and great music, especially on Sunday nights! We did not stay in this hotel, we only visited the rooftop terrace bar...For a 3 CUC cover charge, which includes a drink, you can have a magnificent view of the city. We went on Sunday night, and it was magical with the beautiful lights and HOT sounds of the best band in town, Septeto Tipica Tivoli. Good wifi on premises too. Definitely worth a visit!

It's a nice place, the one thing I enjoyed the most was the view from the lobby