1/5 Hermes R. 2 years ago on Google
The
worst
customer
service
at
front
desk.
I
will
explain.
I
had
a
reservation
and
arrived
early
in
the
morning
to
the
hotel,
around
9:30am,
do
to
a
meeting
I
had
to
attend
to
early
in
the
afternoon
that
day
(
at
1:00pm.).
Being
aware
that
check
ins
are
at
3:00pm,
I
explained
to
the
lady
at
the
front
desk
my
situation,
and
asked
if
it
was
possible
to
have
one
of
the
rooms
I
needed
to
be
clean
first,
so
I
could
do
an
early
check
in
and
don't
miss
my
meeting.
To
which
she
said
that
she
will
see
what
she
could
do.
Almost
3hrs
later,
around
12:00pm,
with
no
time
to
get
ready
and
attend
my
meeting,
I
came
over
to
the
front
desk
to
know
if
they
could
get
a
room
for
me,
to
which,
with
and
unkind
tone
and
attitude,
she
said
that
there
where
still
no
clean
rooms,
that
she
doesn't
know
when
there
will
be
one,
and
that
she
has
no
information
about
when
the
cleaning
staff
are
going
to
start
cleaning
them.
(Something
she
could
have
said
from
the
start
and
I
would
have
gone
somewhere
else).
I
complained
about
their
disgusting
customer
service
and
went
back
to
my
seat
and
started
calling
the
other
near
hotels
to
see
if
there
were
any
with
rooms
available.
Less
than
10mins
after
I
began
making
calls,
and
that
they
saw
me
calling
other
places,
they
came
to
tell
me
that
now
they
have
a
room.
After
3hrs
with
empty
rooms
all
morning
because
a
full
buss
of
tourists
had
left
the
building
right
before
I
arrived.
From
9:30am
to
12:30am
they
could
not
clean
one
of
them,
nor
they
cared
about
my
needs
and
urgency
because
of
the
meeting
I
had
and
lost
because
of
their
incompetence.
On
the
other
hand
I
called
the
Marriot
Sheraton
hotel,
and
right
after
the
lady
on
the
phone
her
my
urgency,
she
told
me
to
come
over
that
she
could
get
me
a
room
clean
and
ready
in
30mins
tops,
using
a
tone
of
voice
and
attitude
of
care
and
willingness
to
help.
Something
that,
at
least
on
that
day,
no
one
had
among
the
staff
of
the
Napolitano
Hotel.
They
do
not
care
at
all
about
the
customers
needs.
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