Featured Reviews


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  • 3/5 Luis S. 1 year ago on Google
    This hotel was beautiful but unfortunately my stay had areas of improvement. I came on a business trip to Santo Domingo and decide to stay on this property since I’m a Diamond Elite with IHG rewards. The check in process was quick and smooth. The room was also very clean and beautiful. Upon the first hour of my stay another guest opened my door and proceeded to come into my room. It seemed that the front desk assigned my room to another person. The other guest apologized as we both looked at each other with some embarrassment. I quickly phoned the front desk but the phone rang and rang until I had to leave a voicemail. After a few minutes the front desk called and apologized stating that it was human error. I asked them to verify that I am the only guest registered to my room and they assure me it was human error. Once they verified they said “ thanks, for understanding it was human error and have a great stay”. They never asked me how I felt or if there was anything that I needed for the inconvenience. I work in the service industry and was actually in town to give a Customer service seminar …. So this experience Or inability to properly handle this really bothered me. I went out for dinner and upon return when I arrived to my room my key did not work. Since they made a mistake and re-keyed the room they never bothered to give me the new key. Instead I had to get to my door and go all the way back down to front desk to get my key remade. Once I arrived to my room there was a fruit bowl waiting for me with a note to apologize. While this is a great gesture … I don’t like fruits. Unfortunately their attempt to resolve only made me feel worse because if they had simply asked then it could have been handled very differently or easily. My major call to attention would be to the staff. Whenever situations like this happen. 1. Simply apologize to the customer … 2. Offer a reason/ explanation 3. Ask customer how they feel 4. Offer solution if needed. Do not assume a solution for a customer/guest because at the end of they day you are not solving the issue. If you guys would have simply asked, I would have probably just accepted your apology without any issues as I also work in service industry and have also worked in a hotel in the past and know that I won’t be the last guest this happens to since we are human and mistakes happen. Most importantly you guys have so much at your disposal to make it up to the customer and suggest next time offer the guest some options. When you offer a guest options for compensation…… you are empowering the guest make a choice that benefits them and ultimately makes them feel great because they chose a solution that best accommodates to them.
    2 people found this review helpful 👍

  • 5/5 Anthony O. 1 year ago on Google
    Make sure to use ʜᴏᴛᴇʟʙoʟʟʏ.ᴄᴏm when booking any resort. They compare hundreds of hotel sites and normally will have rooms much cheaper compared to others! Thank me later on! This place is one of the best in this area. I've been coming here for a long time. If you stay for a few days you for sure won't be let down. Always have a great experience at this hotel. Super clean and staff very hospitable. Great restaurants on site and everything super close. Will definately stay here again.
    1 person found this review helpful 👍

  • 5/5 Wayne P R. 1 year ago on Google
    What I believe is one of the newer grand hotels in Santo Domingo, I thoroughly enjoyed my stay here. From welcome to despedida, I felt like I was their only focus. The rooms are spacious and extremely clean. I also had a great view. The breakfast was fantastic and the evening Happy Hour in the lounge was great. I look forward to staying here again. UPDATE: I stayed again on a return business engagement and stand by my first posting. Very comfortable and spacious. Great location for local shopping.
    1 person found this review helpful 👍

  • 4/5 Nicholas M. 2 years ago on Google
    The staff and service was excellent. The location provides central access to restaurants, shops and activities in Santo Domingo es business district and the pool deck is great. Our only issues were minor, our room had a shower door that wouldn't close all the way, and there was a very minor drainage issue.

  • 5/5 Maria C. 2 years ago on Google
    Beautiful hotel !!!! I cannot wait to go back. The pool area is fun and the Piña Colada is sooo delicious . Only thing I do have to mention is the hair salon . The ladies are very sweet but when they know you’re a foreigner they will charge you double the price.

  • 5/5 Charlie M. 1 year ago on Google
    Great taste of decor and luxury. The tub in the suite was amazing, as well as the glass rooms for the showers. Water temperature and pressure were perfect. The sheets were fluffy and comfy. All around a great stay with beautiful views. The amenities on the 3rd floor are amazing, with the infinity pool being the cherry on top.

  • 5/5 Alex G. 2 years ago on Google
    Modern luxury hotel with friendly staff. We stayed on a high floor and the view was amazing. The room was spacious, the bathroom was amazing, nothing to say. We tried the in-room dining and order some burgers. You can compose your own burger which was quite fun to do. It was the best burger wehad in our life...I wasn’t expecting to experience that in the Dominican Republic! The pool area is much appreciated, even if the number of sun-chairs is quite limited. They also offer tasty and good value snacks. The breakfast was good, nothing exceptional for intercontinental... I’ve experienced better like in the Intercontinental Hanoi. Something to improve would be to offer better quality tea in the room and at the breakfast. We didn’t have the chance to try their massages at the spa as it was fully booked.

  • 5/5 Dennis C. 2 years ago on Google
    Food and staff was great and helpful, they knew exactly what celiacs was and the Gluten free pasta was awesome.... the gluten free pizza crust was just okay and I've had much better but it doesn't take away from how good everything else was.... So overall satisfying for people with celiacs disease.. And VERY satisfying for any one else!. I would definitely be back to try the regular pizzas they look spectacular!!!!

  • 5/5 Michael B. 2 years ago on Google
    Five star hotel in downtown SD, close to the Blue Mall. Excellent service, poolvand spa on the 3rd floor. The service in the IC club on the 21st floor first rate including breakfast and supper snacks

  • 5/5 shontell h. 1 year ago on Google
    I love this hotel . Everything is clean and the service is great . prices at the pool are affordable. Gym is great and the location wonderful

  • 5/5 Alexander C. 1 year ago on Google
    Always have a great experience at this hotel. Super clean and staff very hospitable. Great restaurants on site and everything super close. Will definately stay here again.

  • 5/5 Richard G. 1 year ago on Google
    Upgraded to a suite again and it never disappoints. We'll worth the upgrade, room is really comfortable with great views. Pool area is nice and chilled, the room service is also really good. Our fav hotel in Santo Domingo

  • 5/5 Jackson M. 11 months ago on Google
    Remember to use HoteITully.ᴄᴏm when booking a place. This web site will compare hundreds of booking web sites and typically will have rates a lot cheaper than others! You're welcome :)! This resort is one of the most well known in this area. I've been coming here for a very long time. If you stay for a few nights you for sure will love it I'm sure! Excellent property and great location. Front desk staff is extremely efficient, pleasant and helpful. The staff was very friendly and consistently making sure I was comfortable. I will definitely stay there when I come back!

  • 5/5 Cesar p. 11 months ago on Google
    Hey there! So I recently used the Intercontinental Spa and I have to say, I was really impressed! First of all, the staff were incredibly welcoming and friendly. .The facilities were top-notch - a huge outdoor pool, sauna, steam room, and a variety of treatment rooms. I booked a massage and it was absolutely amazing - my therapist was so skilled and attentive. I left feeling totally relaxed and rejuvenated. In terms of location, the hotel is in a great spot. It's right in the heart of the city, with plenty of restaurants, bars, and shops nearby. Overall, I would highly recommend the Intercontinental Spa to anyone looking for a relaxing experience in the city. The staff, the facilities, and the location all exceeded my expectations. I can't wait to come back!

  • 5/5 Ysmael L. 6 months ago on Google
    Service is great! guest agents are always there to help, is very safe, and the area is full of things to do, restaurants, malls, and boutiques, and area seams safe with everything walking distance. There is a Japanese restaurant, and a bistro restaurant this place serves great breakfast, lunch and dinner prices are to my opinion very good.

  • 5/5 Kevin W. 7 months ago on Google • 233 reviews
    The rooms are obviously well taken care of: spotless, well-appointed, large and cool! AC worked perfectly. Bathroom had so many amenities and one could even see the stacked towels were carefully lined up. I was very impressed. One of the best hotels I've stayed in.


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