3/5 Fayna H. 9 months ago on Google
THANK
GOD
this
is
my
last
day
in
this
hotel.
We
stayed
for
11
nights,
July
2-12,
2023
in
room
419.
For
a
luxury
hotel,
the
service
is
very
poor!
I
really
expected
MORE.
1.
Breakfast
selection
is
poor.
2.
When
they
clean
the
room,
they
don't
refill
coffee,
tea
or
put
new
stirs
and
since
they
have
no
spoons
in
the
room
(a
luxury
hotel),
I
had
to
stir
my
coffee
with
my
tooth
brush
at
one
time.
Terrible.
When
I
went
down
to
the
lobby
for
my
complaints,
the
did
the
refills
the
next
day.
3.
Worst
of
all,
I
HAD
TO
ASK
for
toilet
paper
refill,
because
they
even
did
NOT
notice
that
we
were
running
out
of
toilet
paper.
JEEEZZZZ......
4.
We
are
a
family
of
3,
but
they
put
just
1
mug.
I
don't
get
it.
After
complaining,
the
put
2....still
don't
get
it.
I
dropped
the
case
after
this,
because
they
won't
get
it
after
all.
5.
The
fridge
was
leaking
water
inside
and
when
I
called
the
operator
for
this
matter,
she
said
that
she
will
send
someone,
but
till
this
day
(my
last
day
in
here)
nobody
ever
came.
6.
We
had
two
sinks
in
the
bathroom
and
one
was
clogged
since
day
one.
I
gave
the
cleaning
service
a
chance
to
take
note
of
this,
but
nopes,
nobody
sees
that.
I
had
to
go
to
the
lobby
for
this
complaint.
7.
On
this
very
last
day
we
ordered
room
service
again,
and
the
lady
dropped
the
porcelain
pepper
jar
on
the
floor.
The
floor
was
dirty
with
pepper
and
pieces
of
porcelain.
She
said
she
will
send
someone
right
away
to
clean
it
up.
After
30
minutes,
still
nobody
came,
so
I
called
the
operator
and
the
came
to
clean
up
the
floor
after
15
min.
Btw,
the
lasagne
was
waaaay
overcooked
and
the
angus
beef
was
not
medium
well
like
we
ordered.
It
was
well
well
done.
8.
The
shower
cabin
and
the
toilet
space
are
next
to
each
other,
but
separated
with
glass.
Every
time
we
took
a
shower,
the
toilet
space
filled
up
with
water,
because
of
a
leakage
in
the
glass.
Nobody
notices
this
of
course.
Furthermore,
the
hotel
is
very
boring.
In
my
opinion,
it
serves
business
purposes
best.
There's
not
much
to
do,
especially
not
for
family.
For
me
the
pool
area
does
not
match
a
luxury
hotel.