Hotel Santander image

Hotel Santander

Hotel

Laid-back accommodations featuring an open-air gallery with a hot tub, plus free parking. People often mention room, hotel, good, rooms, clean, breakfast, stay, working,


Address

Av. Independencia 1107, Santo Domingo 23000, Dominican Republic

Website

www.hotelsantandersd.com

Contact

+1 829-687-8008

Price rating

$29/night

Rating on Google Maps

3.60 (791 reviews)

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Featured Reviews


Frequently mentioned in reviews: room (14) hotel (11) good (7) rooms (7) clean (6) breakfast (6) stay (6) working (6)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 4/5 Valu Quest (. 4 years ago on Google • 408 reviews
    This place is fairly easy to find even at 1 a.m. in the morning. Check-in was fairly easy as well and my room was spacious with two beds. However the floor was not quite as clean as it could have been and there were a few suspicious stains on the chair, and a couple of broken tiles in the shower, which could have been fixed easily. I did not expect luxury for around $30 a day including breakfast, hence the hotel is a good value for the money. There's a restaurant attached to the hotel which provides a decent breakfast in the morning. Conveniently located for a quick stay particularly if you have business with any of the government offices nearby. Front desk staff are friendly and helpful.
    2 people found this review helpful 👍

  • 3/5 Genesis L. 1 year ago on Google • 21 reviews
    It was an interesting experience because the rooms have windows that look into the hallway. They have curtains but people can still kind of see into your room. The beds are stiff and the pillows are flat (which I love but everyone in my family hated). The location was great though because it was right by the beach and the price was unbeatable, considering the fact there is really great AC and complimentary wifi. Parking is very minimal, but it wasn't a problem.
    2 people found this review helpful 👍

  • 2/5 Candy E. 1 year ago on Google
    The place looks okay but couldn't see it because I booked a room but when I got there the man that help me said that they didn't have no more rooms available, the man was very nice to me, but what I didn't like is that the room that I book wasn't available...I think is not ethical to do this kind of things...hopefully they will fix that kind of method.....
    2 people found this review helpful 👍

  • 1/5 Jl C. 7 months ago on Google • 31 reviews
    They ought to be a shame to call this a hotel! The exterior of the building is beautiful but the inside is dirty and unkept! The on line pictures are deceiving. The sheets stained, the towels a shade of grade (white before). The bathroom and floors are disgusting. The entire room smelled and the bathroom ceiling was moldy and falling. The toilet did not have a toilet top. The receptionist asked my to pay cash! When I got to the room, to say I was mortified is an understatement. I made an attempt to leave but he refused to give me a refund. I wish I could post the pictures! UNBELIEVABLE!
    1 person found this review helpful 👍

  • 2/5 Doña B. 2 years ago on Google • 7 reviews
    Don’t bother trying to set something online with them, they won’t respect it. Either call or show up. We arrived at 2am to find out our “ reservations” were not respected & they had no availability after we knocked for about 10 minutes, so we were turned away. They are the most affordable though, so when we were finally able to get a room ( maybe 3 days after arrival) their cc machine wasn’t working & they needed cash. In the 2 weeks we were there they never “fixed” the machine. Our thoughts is that they don’t accept credit cards no matter what it says anywhere, they just claim they do to lure customers in.So if you’re planning on putting your hotel expenses on credit, this would not be an option, you would have to have cash (they accept USD). No housekeeping for your stay. Ppl just leave trash outside door. No amenities besides 2 large towels & some sort of soap gel that was extremely old, watery & for some reason smelled like fish (so BYOeverything). It also had a sewage-like faint smell, & just an overall claustrophobic feeling. The type of hotel you only come to sleep, so definitely consider if you have a longer stay AND are planning on leaving room at day break & coming back to shower & sleep only. There was also this displaced person outside who would scream & yell and he came up to us a few times as we were waiting on our UBER, which was scary and staff did not seem to be preoccupied with getting him removed. Guess he was just part of the experience. 2 stars for affordability, otherwise it would be 0 stars.
    1 person found this review helpful 👍

  • 1/5 Fiorella Del P. 3 months ago on Google • 4 reviews New
    False advertisement! Tv not working, NO WIFI in rooms, front desk lady super rude, No breakfast not even a coffee, clogged toilet, mold in rooms.
    1 person found this review helpful 👍

  • 4/5 JENNIFER B. 3 years ago on Google
    Excelente services. Because of the mandatory curfew I had to be in door before 9. I got there exactly at 9 and they acomodated me right away. This at an exelent price. They could had hicked the prices as is custom in DR and they did not. They also help me get food which is almost impossible after curfew. I spend a confortable save night at this hostel.
    1 person found this review helpful 👍

  • 4/5 Matěj B. 1 year ago on Google
    Stayed in January 2022 Was good to stay there
    1 person found this review helpful 👍

  • 4/5 Promote P. 2 years ago on Google
    Best experience and very clean, good services
    1 person found this review helpful 👍

  • 1/5 charmant s. 5 months ago on Google • 3 reviews
    warning to everyone who travels for vacations and others to Dominican Republic, never go to the Santander hotel in Santo Domingo. they steal customers' money. When I arrived at the lobby, they asked me for my bank card with which I made the reservation just for a confirmation. they made a copy and took advantage of it to withdraw money from several times. after a couple days when I realized that, I called the police, they transferred me to another department, until the day I had to return to USA, nothing was resolved. they did this on purpose. and I had just after several testimonies that they are not on their first try.it is a bastion of thief and fraud. If the government is really working to change the country into a real tourist destination, it must think about closing down this thief's bastion.
    1 person found this review helpful 👍

  • 2/5 Joaquin. D. 1 year ago on Google • 64 reviews
    It could have been better, but a guy (I assumed was the security from the hotel) knocked my door room at 5-6am asking about a car which wasn't mine but someone's esle. So couldn't sleep afterwards.

  • 5/5 Ravi K. 6 months ago on Google • 30 reviews
    This is a very friendly hotel. The people are very friendly. The guard especially goes out of his way to to ensure you feel safe

  • 5/5 Laloo G. 7 months ago on Google • 24 reviews
    It was an interesting experience because the rooms have windows that look into the hallway. They have curtains but people can still kind of see into your room.

  • 5/5 Manish D. 7 months ago on Google • 9 reviews
    Lovely place to stay. Clean room with decent room service in prime location.

  • 1/5 Sandra L. 7 months ago on Google • 6 reviews
    The photos do not correspond to reality. The rooms have a strange smell, the light in the bathroom was not working and it was dirty, the wifi stopped working on the second floor, the staff were not impressed with our arrival. I do not recommend!!!

  • 5/5 bharathy D. 7 months ago on Google • 5 reviews
    Very comfortable to stay and foods are very delicious 😋

  • 1/5 Davianca P. 1 year ago on Google
    worst hotel i've ever been

  • 4/5 Peter C. 2 years ago on Google
    It's a low budget hotel, very clean not many amenities but good water pressure and cold air close to everything.

  • 1/5 Luz M. 4 years ago on Google
    Don’t allow the outside of this place fool you. The images posted and even when you get there you may think good place to spend some vacation nights. Unfortunately the rooms are very worn out. The bathroom wall even seemed to have some mold. The furniture they provide is very old and you can literally hear the bed falling apart. Something else that had me somewhat frustrated was that they we working on some construction and you would hear them hammering as early as 8am. It was really upsetting because you would think that because it’s so close to the Malecón they would try to make their guests feel comfortable. What’s the point of having such pleasant people in the front if when you go to the room everything looks old, and you have to literally sleep with the light on because you feel that something is crawling on you while in bed.

  • 2/5 Gustavo Matheus de Mani O. 2 years ago on Google
    I only stayed for one night, the place is not pretty, they said breakfast was over.

  • 5/5 Edwin P. 2 years ago on Google
    Good service and very clean

  • 1/5 Jasmine D. 2 years ago on Google
    Wifi connection was poor in the room we had to go to lobby area to use wifi! Beds were uncomfortable, Breakfast was extra and there was no menu everyday ONE egg and toasted bread was served they have coffee but when I asked for creamer or milk for coffee I was told it was an extra fee 😑 oh and upon booking I saw pool but this hotel had NO POOL!!

  • 3/5 Veronica M. 5 years ago on Google
    Room was ok; nothing special. But clean. Bed was comfy. Good TV and AC. For a quick trip, it served its purpose. We paid for breakfast. They told us breakfast was at 7am. We get downstairs and then they tell us it's at 7:30. By 7:35 they tell us that the cook must be stuck in traffic. Instead of a refund (which I know is like asking for a miracle), they tell us if we could come back before 12, we could have lunch. We were in the city just for the day and had a super busy day.

  • 5/5 Ty R. 5 years ago on Google
    Room was spacious clean very accommodating. Price was good for service received. Have stayed a few times before but this time was very different and pleasant. Also the restaurant/ bar has good food for a great price!!! Will be staying again!!!


Call +1 829-687-8008 Open on Google Maps

Amenities


  • Hotel
    • ✓ Wi-Fi
    • ✓ Parking
    • ✓ Air-conditioned
    • ✓ Pet-friendly
    • ✓ Kid-friendly
    • ✓ Restaurant
    • ✓ Kitchen in all rooms
    • ✓ Hot tub
    • ✗ Pool

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