3/5 I Hafshah H. 5 months ago on Google • 51 reviews
Pros:
-
Spacious
Room
-
Quiet
area
-
Clean
-
Bed,
Pillow,
Blanket
comfortable
-
High
ceiling
-
Water
heater
work
well
-
Soap
and
Shampoo
provided
-
Mini
fridge
and
wardrobe
provided
-
TV
provided
but
didnt
work
Cons:
-
Booked
deluxe
pool
access
but
they
give
me
the
room
upstair,
room
#8
instead
of
room
downstair
with
direct
access
to
the
pool.
and
they
also
told
me
that
pool
access
means
all
the
rooms
(include
the
rooms
upstairs)
has
access
to
the
pool
hahaha
thats
hilarious.
Ofcourse,
but
if
the
access
via
main
stairs,
thats
not
the
meaning
of
pool
access.
Then
whats
the
different
with
other
room
type
(garden
view
and
balcony?)
After
being
fooled
by
the
explanation,
i
complained
to
Agoda
and
they
told
to
Agoda
that
the
room
type
that
i
booked
is
occupied.
so
dissapointed
that
i
didnt
get
a
room
type
that
i
paid
for.
Why
making
an
excuse
instead
of
apologize?
I
was
meant
to
stay
here
for
8
nights,
but
i
already
disappointed
with
this
issue.
-
Room
Aircon
didn’t
work
well,
so
have
to
use
fan
too
-
Stayed
4
nights
and
they
didn’t
offer
to
clean
the
room
-MY
RESPOND
TO
OWNER’S
ANSWER-
1.
Price
:
No,
i
didnt
come
and
visit
to
book
direct.
I
book
and
paid
deluxe
pool
access
through
Agoda
before
i
arrived
and
i
supposed
to
get
pool
access
room
without
any
additional
fee.
Why
should
i
pay
30%
more
directly
to
you?
That
is
your
issue
between
Agoda,
if
you
cant
give
the
exact
room
type
with
that
price,
then
no
need
to
put
the
room
type
to
avoid
complain.
Who
is
the
scam
here
now?
2.
I
never
threatened
your
staff
to
give
bad
review
and
i
never
asked
for
upgrade.
I
only
ask
the
room
type
that
i
paid
for.
In
fact
i
still
nice
to
gave
3
stars
instead
of
1.
so
don’t
twist
the
story
nor
exagerating!
I
complained
to
Agoda
but
i
never
threatened
to
anyone!
3.
If
cleaning
the
room
is
based
on
request,
then
tell
your
staff
to
inform
the
guest
upon
check
in.
4.
I
am
surprised
how
professional
you
are
as
an
owner
to
respond
a
feedback
from
customer.
And
about
the
ghost,
since
you’ve
mentioned
it,
its
your
loss
🙄
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