Ex-pats should BEWARE. This place will cheat you out of your money. We booked the room about two months ago, and canceled over a month ago. We have it in writing that they would return the deposit, and even though we've reached out multiple times since then, they have not returned our money despite promising to do so. Fortunately, VISA will handle the dispute. The person we have been dealing with is Yulia.

Sadly we are leaving our paradise in Sanur. We have spent the last 7 days at @Puri Hiromi boutique residences. New apartments with absolutely everything you need. Breakfast every morning served to your room, an army of staff clean your room and change sheets everyday, very large bedrooms and ensuite and fantastic private pool. If I had to rate this property it would certainly be 11 out of 10. Worth every cent you pay. Highly recommended.

My one and a half month stay in Puri Hiromi was so comfortable with young employees' heartfelt, courteous and enthusiastic service. Best recommend in Sanur.

The staff and quality of the residence is really good. The location is very strategic here in Sanur; access to the beach in just less than 4 min walk. The place is really clean, the little kitchen it is quit complete and useful. The pool is big and clean. MAKE SURE to choose 6B VILLA

Excellent clean, modern rooms with everything you need for a relaxing Bali holiday. Breakfast is brought to your room each morning and is delicious. If you can, book a room with a private pool and terrace, cooling off in your own pool is a great experience.

The staff were great we cannot fault that, but the room 2B definitely needed to be overhauled. The bathroom was a conundrum, do we stand in the bath, lean back and fail out when taking a show, or, half in and half out the bath??? In the end we had to use the hand shower and stand out of the bath, but not a bad choice since the bath wasn’t the cleanest. If you like to sunbathe, ask for 6B, our room (2B) has broken decking, and you really struggled to get any sun on the 2 chairs provides. The pool never gets any sun, and OMG it’s cold haha. This is NOT a 4.5 star as suggested by others, more 2-3 star... look elsewhere.

There are many ups and downs with this hotel. The staff are very nice and attentive, the hotel is located close to the beach, shops and amenities. The room we had was on the first floor, the staff helped us with the luggage when we arrived and when we left. They tidy up the room twice a day and they provide one 500ml water bottle a day per person, plus instant coffee and breakfast tea. In the kitchen/dining/living area there is a hot plate to warm up food. The bedroom is very spacious with an extra large comfortable king size bed. I found the pillows to be very uncomfortable as they are very tall and couldn't use them to sleep. I slept without a pillow. The bathroom/shower are in the same room where the bed is with only a glass door as a barrier, no privacy whatsoever and all the toilet and shower smells are in the bedroom of course. One person had to leave the bedroom to give privacy to the other to use the toilet. Not pleasant at all and not practical during the night. The structure of the bedroom/bathroom is made completely out of glass windows and doors that don't provide any soundproofing and makes this room extremely noisy.Every small sound from outside is heard inside. There are a lot of birds and lizards around and they make noise all night long. There is live music played at the nearby restaurants until 11PM that can of course be heard. The staff start their motorcycles at 6AM and leave them running for 10-15 minutes and start again at 7AM. After 7AM we could hear the sound of the staff brooming around. If you are a light sleeper this place is not for you.

Stayed here for 1 night. Great staff and breakfast in the hotelroom. Spacious rooms and close to the beach

The Puri Hiromi has just became my favorite hotel ever. The staff are extremely helpful and polite. I stayed in a suite with my own private pool. I had the most beautiful stay ever. Breakfast was always good, and the meal is prepared with care. I must go back soon to the Puri Hiromi! The only thing is the WiFi connection was really poor during my stay which makes it a challenge for people who work remotely. Overall, I loved this hotel and the staff that work there.

Clean and spacious room, the staff is very friendly and welcoming. A nice place to stay in Sanur.

Amazing hotel. Stayed in a very luxurious suite with a private pool.