Overpriced, cheap and unmaintained hospital. There is only one lift for clients and staff, and the men's toilet is completely broken and under repair (seems like long times ago). From the floor 3 i should go to ground floor. Crowed everywhere even in the lift (over capacity people) during pendemic some clients don't wear mask inside the hospital, most of people don't respect social distance. I got the wrong sit and almost fall because the chairs was totally broken. Pls teach some ethics to your staff (especially the doctor) to knock bedroom doors so patient can get some privacy. 1.4millions per night NO PRIVACY. I should spend my stay to remind to the staff their job, they are spending a lot of time playing phone or laughing together, but client are waiting…. Edit after Siloam answered my review: i try to call your service couple time, no one was able to understand with who i should speak, just waste my time….

Whoa, I was fully expecting a professional service (Siloam is a house name after all) but was thoroughly disappointed. It took such a long time to register and get tested. The people at the check in counter just could not move fast enough and fiddled too much with unimportant stuff. I thought scanning the QR code to register was supposed to be a faster alternative but ended up still having to wait. There’s no clear signs about where to go to get tested after registering. And also, at the test place itself (which is next to the registration desk but God forbid they make it clearer than it is) we HAD TO SCAN ANOTHER QR CODE to punch in our details so PeduliLindungi can recognize it. It’s ridiculous! And then the clinician who swabbed us HAD TO TELL US herself what to do (again, no clear signs!). And was there a clear sign that tells you if it’s your turn? Nope, just the lady having to MANUALLY PRONOUNCE your name. Siloam, please get your act together. You’re supposed to be good!! Just clear signs, clear system, train your employees well, is it really too much to ask?

A FULL WASTE OF TIME. One of the worst waiting experience. 2 hours waiting even though I have made appointment. I was the only patient waiting in the aisle. Nobody told me that it will be that long. Nobody on the desk to be asked too. Doctor didn't even apologize for that. I will never go back here. Bye. Thank you for wasting my time.

Clean and mostly efficient hospital in the heart of Denpasar. Took my kids to see a doctor around 8pm and got seen quickly. They were very helpful with the insurance claim paperwork. Staff are very professional and polite. Had to come back 4 days later as they had misdiagnosed my son's condition, and prescribed the wrong medicine. The second doctor we saw was very professional and reassuring. Overall a good experience. Not sure why they have a portrait of Thomas Cromwell on the wall in reception 🤔

NEVER AGAIN! The worst service among other hospitals. I so regret I decided to use Siloam services. First, one day before scheduled appointment they called and say that doctor is not working on public holiday. So, they re-scheduled. Told me to come at 3pm for the registration because doctor starts at 4pm. At 3:55pm they excused their doctor start time is estimated and he/she has a surgery (vascular surgeon) and wouldn’t come until 5pm at least (most probably after that) and there are already 8 other patients ahead of me. They show no respect to customers, no respect that people have other plans and they just do what they’re pleased to do. This is my last time to Siloam. Had them enough.

Absolutely the rudest and worst customer service. They have hung up on me several times when I just wanted to confirm my appointment and confirm the price for a consultation. For a hospital that is so expensive, they need to have better trained staff. Completely disappointing. I paid 2jt for a package and spent 3 days trying to contact someone to confirm my appointment. Was told I had no appointment even though the money was paid and the email gave me a time and date. Had to reschedule for another week out. It's unacceptable.

I used BPJS and came here. I felt so safe even though I came alone for my breast tumor surgery. It was because the staff, nurses and services were good. My Surgeon Doctor Ade and other doctors cared and did a great job. I recovered fast too. Thank you very much.

Excellent experience. The staff was very professional, everyone spoke good English. Quick visit and diagnosis, once they figured out what's wrong they scheduled a quick procedure and performed it once they got the green light from the insurer. The surgeon was super friendly and caring, he explained everything in detail and even apologized multiple times for a quick pain he had to cause me with an anasthesia injection. Absolutely recommended.

Overly priced, slow response times and unnecessary steps to get their patients such as myself into proper care. The last thing any patient wishes to hear is when going through any trauma is to be asked whether or not the patient can afford the bill and if they can please receive payment before going ahead with medical procedures. I sat waiting for 7 hours in the ER room simply for a CT scan and an Antigen test result - This all amounted to US$600 I should’ve known based on everyone else’s review to not go there. Well now I know first hand

Overly expensive hospital with rude staff. I came after having strep throat and was charged an insane amount for medicine (antibiotics) that didn't even work. My brother, who is an intern doctor, told me the DR exaggerated and I didn't even need the medicine and the medicine cost 20 times cheaper in the pharmacy. Took the expensive antibiotics that didn't even work for a few days. My fever got worse and worse, I started vomiting. I ended up taking my brother's medicine recommendation and got better. Turns out my brother who is still in medical school, and only video chatted with me as a consultation, has better experience than the DR who apparently has more than 20 years of experience. ***The DR also wanted to operate on my throat. -.-

Terrible service. Today I visited Dr. Surya Kumara. Was waiting for stupid checking first 20 + minutes , then the receptionist said maybe since the time of appointment is late , maybe they can't take me. And I started to behave aggressively cause actually I wasn't late ( that's the receptionist overcrowded place takes too much time) ,they sent me to the doctor's cabinet and here is also have to wait for a very long time. What is the point of paying so much money if the service is worse than in state hospital? After 1 hour of waiting the Dr said my problem is not his area and another specialist wasn't available. Sooooooooo I am simply wasted 1.5 hour . It's crazy bad service ever.

Paranoid Dr. Irene. A dr. for babies/infants, we went today with our 3 weeks old baby for a vaccine. The usual check in procedure, temperature check, name register etc. Did our meassurements of the baby, temperature check. All good. We said the baby yesterday had a little bit wet poo, did not mention diarhea, and poo 5 x a day bit more then usual. Then we get a nurse suddenly telling us to go down stairs for the check up. So we follow her and ask her again why we need to go to different area. She said because we think your baby is sick. We are suprised cause the dr didnt even check her yet, we did not meet her yet, we just did all checks and baby is happy eating, gained weight, no fever, just mentioned a little bit wet poo of the day before, but today is all normal again, comour good. Specifically mentioned today all is normal. The Dr. Did not even want to meet us to tell us why, what her diagnosis was and based on what. She made a diagnosis based on the nurse info during weight and grow check. If I am not mistaken a nurse is not a Dr. In the end we were guided outside and we ask what are we doing outside ? She said yes you can check there.. she pointed to the covid19 tests, outside. We ask we need to do a covid test but we have no such symptoms or complaints, no runny nose, fever, couching, sore throats or anything. And the Dr Irene failed to come to see us and explain to us face to face and ask a checklist before sending us down. Checklist like: - She didnt check the temp again - she didnt check the poo or ask for a picture from day before and we just changed diper in hospital, she could have checked that diper too. - she didnt ask how the poo was today - she didnt ask what the mother had been eating as that influences the baby poo too sometimes. Happened my wife ate bit spicy. Might explained it as well - she didnt ask.if baby eat properly - she didnt even explain us where she send us because she judged all because of what a nurse said to her. Dr Irene failed to do a proper research herself with us as she did not want to see us before we did a test, a failed questionaire before sending someone to the covid19 testing with a 3 week old baby. It is appaling how this woman did this, not even coming out herself to tell us but instruct a nurse to take us, and the nurse also made excuses what we going to specifically test. We asked what we testing ?.. she said for see if the baby is sick. We ask: sick of what specifically ? She said just for sick. Seriously what kind of treatment is that ? We asked since we went towards the exit I asked straighforward: you want us to do a corona test ?.. based on what symptoms? She said no corona test just a test to see if the baby is sick. It all became clear till i see the tent outside with written on it: rapid test!! This is a dr that only allows one parent in the room as that will "reduce" the risk on covid19. As parents also live seperately at home.in her world. She is packed up in a suite more then any other doctor even her own nurses, looking like a astronaut on that floor, and no doctor has a one person parent per room as we need to see 2 doctors every visit. Its good she tries to protect herself but she can not sent every person to a rapid test that has a sneeze, or maybe little bit wet poo one time, before she even has seen the patient or collected the full data herself. If she is too afraid to work. She should consider to take a sabatical cause she is clearly there to only treat healthy people. Not sure if this lady is fit to work during pandemics as she is clearly paranoid at patients expenses. Cause these tests is a few million too. Not coming back this was it. Already find the money greedy atmosphere horrible but this was it. Will take my entire family to Kasih Ibu from now on as we got there today with the same story as we explained to Dr Irene but got treated with respect. The dr. at Kasih Ibu did a check herself and also observed symptoms but there were not any. Instead we the new dr. was also way more thorough and helpfull, regarding tips about nursing.

The doctors were actually good. But the service was slow - registration, etc. Some nurse at 3rd floor looked annoyed when we asked or requested something from them. They were also super loud and came to the room in midnite just to change the sheets of an empty bed - for people who need bed rest…well trust me you wouldn’t find it here. Or i suggest you to pay a ridiculously price for vip, etc for better service that I’m sure isn’t worthy. For those who wanna accompany the patient, they would just give you a super thin floor mattress without blanket, pillow or sheets - well if you are tourist then probably you will be getting sick too after! I found it very inhumane, but well at least the doctors are good and friendly!

Last month I had an appointment with the doctor at the fifth floor, visit number was Z0058. When at the cashier wanted to made a payment the staff at cashier told me they were still waiting the medicine price from pharmacy at GF. They asked me to wait. They let me wait twice at two different occasions. When I stood up from a chair and wanted to go to toilet (I wasn't leaving) they immediately called your name said, ready! Nobody is waiting because waiting is not needed, I was the only person. This nurse or cashier at the reception desk probably has very strong interests to make fun of patients, waste their precious time or harass people who they think are vulnerable. Is these attitudes needed in a hospital like Siloam? If you want to play a basketball, do it somewhere else. Don't play it in a hospital! That's a basic manner. Don't expect everybody to pin point your fault, grow up and do things properly and be responsible!

I would like to share my experience here for my cyst surgery on 25 June 2023. My doctor was Dr. Adi parathama best gynecologist I ever meet, and all nurses are very friendly and I would like to thank you for the costumer service for helping me to get all the documents I need it for my insurance claim. Many thanks 🙏

Siloam Hospital has great doctors with great experience and expertise. All the staffs and nurse serve the patient patiently. The hospital is tidy, neat and clean. All organized and structured well.

Have had a bacterial infection on both hands after an accident. Our Prudential customer support help me to get quickly for support at Siloam hospital at Sunset road. After having passed the usual formalities supported by helpful staff I had been appointed by a specialist for skin care. After short examination good good advice for handling the wounds and some very effective medication. After 5 days the worst is over. Very clean and large space. will come back when needed

We did first aid training, which was very meaningful. However if belows more effective - while waiting better prepare some learning video to our knowledge.( how important do CPR for emergency ) - doctor and learning doll was only one, if you have one more its more smoothly. Thank you for your opportunity.

My family member passed away in this exact hospital, but the “professional” medical team kept laughing and loudly chatting by the bed outside the curtain (which they continuously opened without our consent when we were grieving and saying goodbye, it definitely left us no privacy). Such a joke, never been to any hospital with so many impolite personnel before in any city/country. A “doctor” said “I’m the doctor, not you” when we were asking questions. So damn professional, Declaration of Geneva!! I used to love Bali a lot, but I’m not coming back again, never. Way too much of a let down, they demonstrated the worst quality of human beings. Can’t believe these very rude people (especially a doctor and a nurse) exist in this beautiful friendly island. If you don’t feel well, please consider going to another hospital. Almost everyone from the medical team would say a few words whenever people are asking questions about their loved ones, “I’m not responsible for that.” ??? So who’s responsible for the patients? The patients themselves? For going to this hospital?

Facility is ok but, no attitude! At first the security told me its not allowed to visit my family whos been treated in their Hospitals after arguing they only let 1 People to go in they make People waiting outside literally at the parking lot only 1 chair, ur kidding me what kind of management are u running

Never go there! Such a horrible staff, they care just about money and don't know how to help. Seems like it's just random people working there, who never even studied to be a doctors. I would never recommend to go there plus it's so over priced.

I was at this hospital with suspected kidney stone and was scared how island hospital would look like. But honestly this is one of the best medical experiences I’ve had. Everyone is very professional and attentive, every queue is digitized and test results come in a few hours. And this despite the number of COVID patients. Great job Siloam!

Awful queueing system. I arrived in the hospital, sat on the sofa and waited for a patient to finish talking to the registration employee. When she was done, I went up to the clerk and asked me for the queue number. I had no idea there was one because the machine was a few meters near the registration. No one had informed me to get a queue number. So, I did. Haven't these guys been to banks? The number is issued upon entry. Why let a patient walk in with nobody telling him to get a number is inefficient. I lost patience and just looked for another hospital.

I don't know where this bad rating is coming from. I can truly report that everyone in the emergency department has been very kind and helpful. The doctors seeming to be competent. I'm very satisfied, i had much worse experiences with doctors here in Bali. But yes, it might be not the cheapest hospital. Cheaper than in Germany though. Still a good price-performance result.

Medical student here. If you want to understand the infrastructure of the whole country it is well understood here in the hospital. Quality ? About the same as the copy and paste response I’ll get for this review below. The pay for parking at a hospital just is maybe a personal thing about humanity and where we are going or how we value it, it was just tacky. The setup of the hospital doesn’t have a person to speak with to ask, rather a computer with a que. 3 stations, which one do you need? Who knows. There is about 60 people waiting for registration and 2 people working. Do you not have models of hospital success rates with Singapore and Thailand so close by? With the number of patients you have how can you give any proper care ? Even in seeing the doctor it must be swift and quick as there is no time to diagnose, it feels like a triage, a field hospital with walls. Considering the money bali is making, for this to be taking up space is painful for professionals alike. You succeed in a business model because humanity is sick, not because you are trying to move in a fashion to help.

The worst waiting experience. I have waiting for 4 hours. the receptionist is very unfriendly, the cashier also looks indifferent. very bad management. at least tell me how long the exact time to wait. really waste my time. I just checked the blood, the results are very long, up to 4 hours more haven't finished. I am very disappointed about this hospital 😢. Never go back again.

was in ugd “antri dulu semuanya juga kesakitan” what a rude staff. then asked pharmacy if we can get any medicine to hold the pain, still got answered “gak bisa antri dulu” needed to go to other emergency room.

I’ve been here many times and every time I’m disappointed. Under qualified staff and overpriced visits. I’ve been misdiagnosed many times, a broken foot that wasn’t broken according them, send home with bronchitis and inhalers when it was 90% sure corona. Went there for ear pain and sleeping problems and got diagnosed with insomnia ( by a GP (!!)) so now my insurance doesn’t pay for any of the bills that came with the visit due to insomnia not being in their policy. A GP is not allowed to make that diagnosis especially not after a 2 min conversation. They made pay IDR for medication and consultation ( 180k) I could have not taken the medication but then I would have waisted 3h of my time ( yes that’s how long it took to be helped) and 180k. This hospital is all about money and doesn’t care about there patients or wrong diagnosis’s at all! AVOID THIS HOSPITAL!

simply... its the best hospital I've been in my life! everyone there is friendly and super helpful. thank you so much 😊 ☺️

Worst hospital I've ever been. Money is more important than the health of the patient.

Poor management, came here to help a friend with administration and personal supplies, but the security staff is just completely useless. Went to front office with my wife, security didnt allow my wife to enter and told to wait outside, not a single chair was in sight. I requested a chair when the security staff had a couple of unused chair behind them and they stay silent and told to sit at the dark corner of the building, my wife, alone, wearing a skirt was told do that. UNBELIAVABLY INHUMANE, they are just dumb minions who cant use their brains to think a single thought. Stupid Security Staff 👎👎👎

(Translated by Google) The fastest service is only the cashier .. A call to Siloam is the same as a call to hell ... no response ... (Original) Pelayanan yg tercepat hanya kasir nya.. Telepon ke siloam sama dengan telepon ke neraka...no respon..

(Translated by Google) Had been hospitalized here for 3 days, entered the emergency room at night, fast treatment. The doctor is kind, professional and friendly, the nurses / nurses are also friendly, checking for patients is also routinely controlled by how many hours. In terms of food for patients is also delicious, not as bad as the myth that says the food of the sick is not delicious. For outpatient care, follow-up medical check-ups are also good, but the queues are rather long and long. (Original) Sempat rawat inap Disini selama 3 hari, masuk UGD waktu malam-malam, penanganan cepat. Dokter nya baik, profesional dan ramah, suster/perawat nya juga ramah, pengecekan untuk pasien jg rutin di kontrol per berapa jam. Dari segi makanan buat pasien juga enak, gak seburuk yg dibayangkan dgn mitos yg katanya makanan orang sakit gak enak. Untuk rawat jalan, medical check up lanjutan jg baik, tapi memang antriannya agak panjang dan lama.

(Translated by Google) No one picked up the phone number, several times the phone call but still not picked up, where are the CS and OPs ???? (Original) Nlpn tidak Ada yg angkat,smp beberapa Kali nlpn tp tetap tidak diangkat,kemanakah CS Dan OP nya????

2020 is a very tough year for me because I have an ACL injury. I am grateful that Siloam Hospital facilitated everything for my recovery, from managing BPJS, doctors, MRI, taking surgery, until physiotherapy. The queue for BPJS at the siloam is very long, the health protocol is also very strict. however, I was able to use an online service and not creating crowd and be served quickly. thank you dr. lanang, dr. erwin, mr pardona, mrs ayu (physio), dr. siska, ms dian (pre ops) ⛑🏥

I award you ZERO stars! Forced to select one star to be able to post this..... even more pathetic! My daughter has been there for 2 days and the staff are disorganized and cannot seem to work out how to handle her admittance, last night after 20:00 she eventually had to find a hotel room. It is now past 14:00 on day 2 and still no straight answers..... Maybe your hospital administrator/manager and staff require some coaching. email me via email so I can share my phone number.

Most safety Hospitals in Bali, accredited by JCI in 2017, KARS in 2014 and 2017

(Translated by Google) BPJS service is very friendly and helpful (Original) pelayanan BPJS sangat ramah dan membantu

(Translated by Google) Very good service, people who love 1 star guarantee that their education is low, look at the situation. maybe the one who has a 1 star to Bali is just as crowded, so you have to queue for registration etc. (Original) pelayanan sangat baik, orang2 yang kasih bintang 1 ta jamin pendidikan nya rendah, liat sikon lah. mungkin yg ksh bintang 1 ke bali pas rame2 nya, jadi ya mesti antri regis dll.

I recommend Siloam Hospitals Denpasar Bali based on my experience. I did not know I had 5 bleeding ulcers and found out the hard way when I went on holidays in Bali where I experienced total system evacuation and collapse. Without their quality medical facility and staff, I would be dead and it’s as simple as that. They did NOT let me die, so that’s a really good start. I got the best treatment, a range of top doctors, amazing nursing staff, and very friendly and efficient hospital management. They do not have the same resources as a well-funded western private hospital and so there might not be as much polish or luxury but I wasn’t there for a resort stay, I wanted to live, get better and then get out as quickly as possible. They cleaned the room spotless like 10 times a day, the shower had no water pressure but private bathroom was good, I had a fleet of nurses attending my every need and the doctors looking over me came in twice a day to check up and inform. I really did not eat much but the menu was better than many places I have been, and I could have anything I wanted 24/7. I was on all kinds of drugs and drips and was not in a good way but all the staff made me feel safe and taken care of. The only issue I had was with the junior dentist that pulled a tooth that I cracked. The tooth started the entire problem when I took a pain killer for the tooth that reacted very badly with the bleeding ulcers. When he attempted to pull the tooth, I felt like I had been kicked in the face several times and so I cannot recommend the junior dentist as he failed, and the senior dentist had to finish the job. In my personal experience, all the staff from doctors to nurses and management at Siloam Hospitals Denpasar, were fantastic and saved my life, so they receive a 5/5

Wait very long time without how long must wait the nurse just tell for wait ,im wait fom 12 pm until 6 pm just for scan tooth my tooth still pain because nothing action , expensive price because don't know exactly how much the cost and we dont know how much we much pay,

(Translated by Google) The doctor is good but it's useless if the service is in the old pharmacy. Check 16.30 from registration until the doctor is called and queue at the cashier after 17.40. Continue to queue for medicine and I've been waiting for the medicine for almost 2 hours but the reason is that I haven't gotten confirmation from the insurance yet. Pdhl before I SDH asked 2 times. TPI has just been opened at 19.30 the pharmacy is trying to confirm by phone, even though if it's not covered by medical insurance, I can redeem it outside. It's been so long since my MLM husband has to work, the kids have to eat, I'll leave the UK to be contacted the next day by leaving a prescription. Until the next day at 13.00 there was no news from the hospital at all. Hopefully for the treatment of the drug can be better. Or maybe they can provide drug delivery services. If that's the case, I don't even hold the recipe. Maybe someone knows the wa number to ask disiloam? (Original) Dokternya good tapi percuma kalau plyanannya difarmasi lama. Priksa 16.30 dri registrasi smpe dipanggil dokter dan antri ke kasir slsai pukul 17.40. lnjut antri obat dan Sudh nunggu obat hmpur 2 jam tapi alsannya blm dpt konfirmasi dri asuransi. Pdhl sblmny saya SDH menanyakan 2 kali. TPI baru dijm 19.30 pihak farmasi brusaha konfirmasi lwat tlp, Pdhal KLO mmng GK ditanggung asuransi obtnya bisa saya tebus ajh diluar. Sudh ninggal segitu lama krna sudah MLM suami harus kerja,anak2 harus mkn, saya titip UK dihubungi bsok hri nya dgn mningglkn resep. Sampe keesokan harinya di jam 13.00 tdk ada kabar dari RS sama sekali. Semoga untuk plyanannya obat bisa lebih baik lagi. Atau mngkin bisa menyediakan layanan pngntran obat. Kalau gini resep pun saya TDK pegang. Mungkin ada yg tau no wa untuk bertanya disiloam ?

No one wants to get injured during vacations, but it happened to my girlfriend during our stay in Seminyak. She broke 3 toes motorcycle riding and surgery was needed. Fortunately, our insurance paid for the very steep bill, and all was good. In two days she was out. The staff could not be better and the hospital quality is I'd say top quality of what you'd expect for a location like Bali. A final note to the reader: don't forget your travel insurance!!!!! Riding motorcycles in Bali is not easy and very dangerous.

I brought my Indonesian friend there who was sick. It was cheap. The treatment was not too effective so he had to be hospitalised a day later. Useful for an emergency I guess.

Came in with a fever of almost 40°C, the staff helped treat me quickly and got me back to health within the same day, I highly recommend this place if you need professional treatment in an emergency situation. The staff were quick to respond, completely professional in their approach and were very understanding and friendly. Most of the staff are also fluent in English which helped tremendously. The only drawback from this place is that it's incredibly expensive, my treatment and medication cost me close to a million rupiahs, so unless its an urgent health matter you'd probably be better off going to a smaller clinic. TL/DR: Siloam is a good place to get treated at if you prioritise health over money.

Gave birth to my 3rd child in Siloam Denpasar was a great experience. Better than i expected. If you are looking for a obgyn in Bali, Dr Made Surya in Siloam is really patient, friendly and generous in sharing as much information as you need/want to know about women's health. I got a emergency C section (my first time) and i was really scare and nervous. But with Dr Surya, i know i am in good hands. I was well taken care of during my stay in Siloam too. The after care was all good and smooth. I would recommend it.

Siloam doctors, guards, nurses, secretaries everybody there is patience, caring and really kind. It is my third visit to hospital, today doctor Adi Parathama, and nurses took care of me. Well organized and effectively , accurate results, the most important for me human quality 🙏

I went in with respiratory distress. My o2 sat was low, high blood pressure and rapid heartbeat. I was fighting to breathe and suffering constant cough. After hours waiting and asking for treatment for the pain in my chest and fighting to breathe. After the initial bp, heart rate and blood pressure there was no follow up in those hours. The nurse and doctor did not listen to my complaints of breathing and were "waiting for x-rays" instead of standard treatment to open your airway. (Ventolin and oxygen, steroids). I had to walk out the door to go to the hospital before getting help and apologies. Today my diaphragm is so sore because of their slow, slow and dangerous care. Anyone taking first aid knows: Airway, breathing, circulation, then everything else. Either incompetence or racism because I'm a second class foreigner. I don't understand. Worst care I have ever had.... I live in Vietnam and their English skills are lower but keep testing and monitoring....far better care everywhere. My advice.....drive across town or hope you are not in the care of that nurse or doctor.

I am the son of the patient and would like to express my gratitude to Siloam Bali Hospital for their 5-star service. The entire staff was very friendly, and the nurses and doctors were excellent. The facilities for PBJS patients were particularly satisfying, especially Dr. Wisnu, the neurosurgeon.

Yesterday i had appointment with nutrition doctor at 5pm but they said i have to come 30 mnts before i did. And they said i have to wait until they call me bcoz i have no queue 4 but after im waiting 2 hours in half they still didn’t call me then i ask nurse there and they said the doctor not coming i was mad at that time why they didn’t tell me just wasted my time. So bad !!

Their policy: $$$ first then "care" after.2 minutes talking to cardiologist 700.000 rp. Stress test 7 mns 3 000 000 rp.Blood test 1 900 000 rp.And this will keep going on:ultra sound,ECG,blood pressure and so on.It wont end there,they have to see you again,too hungry for $$$$ SHAME ON THEM. They will milk you to the last drop.

Didn’t sent me the result ,nobody answers- what’s app ,phone call! Unbelievable!!! The worst hospital in Bali

(Translated by Google) Please improve the service again from communication via telephone, especially to the telephone operator, how many times have you waited for it, here I call using pulses instead of using my mouth, thank you (Original) Tolong tingkatkan kan lagi pelayanan dari komunikasi via telpon khususnya ke bagian operator nlp berapa kali nungguin nya lam, disinin saya nelpon pake pulsa bukan pake mulut aja, terimakasih

(Translated by Google) telephone operator, never picked up the phone, bad service (Original) telephone operator nya, g pernah angkat telpon, bad service

I don't recommend there, bcoz from securty to nurses don't have an attitude, they only prioritize money over people's lives, RIP Siloam

(Translated by Google) On TV the atmosphere is asking for mercy. Mendinga, you don't have to have a TV number at all. Why is it because your hospital already has a name? (Original) Di tlv susanya minta ampun.mendinga gak usah ada no tlv sekalian.apa mentang mentang rumah sakit anda sudah ada nama?

(Translated by Google) The service in terms of nurses and doctors is good, in terms of bad telephones because it is difficult to repeatedly call the CS number and no operator can answer, always busy. The queue problem at the poly screening seems like the BPJS needs to be addressed so that patients do not accumulate, how do you want physical distancing if there are long queues and many people ... (Original) Pelayanan dari segi perawat dan dokter bagus, dari segi telepon buruk karena susah dihubungi berulang kali telepon ke nomor CS dan operator gak ada yang angkat, selalu sibuk. Masalah antrean di skrining poli sepertinya BPJS perlu dibenahi supaya pasien tidak menumpuk, bagaimana mau pysical distancing kalo ngantre lama dan banyak orang...

(Translated by Google) The quality of the telephone line is bad! Cannot be contacted !! It's just an emergency. Unfortunately, Siloam's classmates can't fix the phone (Original) Mutu sambungan telponnya parah ! Gak bs dihubungi !! Hanya gawat darurat nya saja. Sayang sekelas Siloam gak mampu perbaiki telpon

(Translated by Google) It's really hard to contact via phone ... just busy (Original) Susah betul hubungi via telepon...sibuk melulu

Siloam business Hospital!!! Inexistent service. 😪😪

It's a big hospital, a famous one, but the customer service is the worst!

(Translated by Google) Although the price is not cheap but this hospital is quite ok for the quality and speed of handling its patients, one of the best hospitals in Bali. Worth it! (Original) Walaupun harga ga murah tapi RS ini lumayan ok untuk kualitas dan kecepatan menangani pasien nya, one of the best hospital in Bali. Worth it!

(Translated by Google) I use BPJS and the service there is very friendly, registration officers provide complete information and the nurses are very professional. The hospital is very clean. Hopefully Siloam Bali Hospital can always provide the best for its patients. (Original) Saya menggunakan BPJS dan pelayanan disana sangat ramah, petugas registrasi memberikan informasi dengan lengkap dan para perawat sangat profesional. Rumah sakitnya sangat bersih. Semoga RS Siloam Bali selalu bisa memberikan yang terbaik untuk para pasiennya.

(Translated by Google) Very friendly, fast, service and the covid protocol in accordance with government recommendations ... thank you, Siloam Hospitals Bali (Original) Pelayanan yg sangat ramah,, cepat,, dan protokol covid yg sesuai dng anjuran pemerintah.. terima kasih siloam hospitals bali

(Translated by Google) The cleanest, most complete and cleanest hospital in Bali. #thebesthospitalinbali #rumahsakitterbaikdibali #cleanandsafety (Original) Rumah sakit paling bersih, paling lengkap dan paling bersih di Bali. #thebesthospitalinbali #rumahsakitterbaikdibali #cleanandsafety

I'm a dentist, I refer my patient to have panoramic Xray in this hospital . Siloam send me the result and its not what I expected!Shame on this hospital! My patient is an expats, after charged more than IDR 600k for Xray panoramic ( which I expected to be good panoramic) the Xray is very bad! How can the Xray not complete. Been cut on the TMJ part. Apparently they not noticed the position of patient is not right when they take Xray. RUBBISH! I can't use the Xray! Instead of fixing the issue ,take another Xray and apologize, their staff told me to not send patient to them. Anyone who out there is a dentists , you know what I mean. By looking up this Xray, this hospital could be one of a BIG JOKE SCAM in this industry. Who is the manager? PS. You can contact me to know how sh*tty is your management system SHAME!

the service is HORRIBLE!!!! they are sooo slow and seems like they rather relax than work. Also, the results take ages and they don't inform patients properly. the fact that I had to give my email five times says it all; especially, at the reception, the guy with the glasses, so rude and slow. No respect and poor quality.

Got impaled by an ATV And drove here as its probably one of the best hospitals in Bali (My opinion) I was brought into the emergency room, to which doctors and nurses didn't really do anything in response. I was sent for immediate surgery, which was practically painless, the surgeon did an absolutely amazing job on me. I spent 6 further days in hospital, the food wasnt too great in my opinion, although my room was fairly clean, and nurses tended to me and checked up on me every day at least 4-5 times. One doctor did a terrible job of re-dressing my wound and managed to pull a few stitches, which wasn't a fun experience. Pros : Great hospital, clean, friendly staff, high quality of care Cons : Food is terrible. 4 Stars.

I was hospitalised here throughout January and the service was impeccable. I felt like I was in a hotel. The nurses truly care and are always on time with their visits and medications. I’ve been hospitalised and visited multiple hospitals in Bali. I must say this is one of the best Bali can offer in terms of price and service. The outpatient department is professional and they have a list of doctors with their specialties and degrees in their app which makes booking appointments very easy. Their inpatient food menu felt like a hotel, they care about your specific nutritional needs and their bed was comfortable (VIP Deluxe Room). They take COVID-19 protocols serious with mandatory masks and check-in with PeduliLindungi which is crucial. I’m very thankful for this. The only downside I have with Siloam is their response time on how busy their phone line is. Otherwise, keep up the good work!

!!Do not buy your products on the hospital pharmacy!! The price the hospital pharmacy is charging is unethical. Same medicine- at the hospital pharmacy costs 1.281,622 rupiah (85€) and on any pharmacy in the city is 135,000 rupiah (9€) Meaning the same product is 1.181,622 rupiah more expensive, is almost 10 times more expensive!! With that being said, the consultation was good and the service as well.

Great hospital! Fast and very careful

Overall a knowledgeable neurologist, but she prescribed medicine very quickly. It felt too hastily. When I said I didn’t want them, she suggested a physiotherapist. But why was she so willing to prescribe medicine? Seems like it wasn’t that needed… just procedure to… earn money?

(Translated by Google) Complete for Heart Facilities (Original) Terlengkap untuk Fasilitas Jantung

We just had our second child at Siloam Denpasar & I cannot praise the doctors & nurses enough for their professionalism & exemplary care of us. Dr Made Surya (who is our obstetrician) is the most caring, kind man you will ever meet & did a fantastic job of bringing both our children into the world. He made us feel like he had all the time for us though we know what a busy man he is. I really can’t praise him enough. Dr Irene is our pediatrician & is an incredible dr who we feel very lucky to have found. She is so knowledgeable & kind & my daughter looks forward to going to see her. We felt so safe & supported during our stay in hospital & want to thank everyone for taking such amazing care of us 🥰

This is one of the best private hospitals in Bali. After having a heart attack, I spent 5 days recovering here. Doctors and nurses are absolutely top of there game. No nurse shortage here. Thank you all so much for saving my life.

The worst service I have experienced in making appointment through the telephone with any hospital. The phone was not answered for 2 days despite my call was continuously. The same happen to the radiology whatsapp which hardly get reply. Can't the management do the improvement on such simple task? You just need the person who is willing to work with heart. This reflects the quality of the management, really.

Worse hospital ever, choose an other one, they don’t know what they do. Really unprofessional, impossible to get on call with them by the phone, if they answer they hang up on you. have to physically go to the hospital to take an appointment, not organize at all, receptionist really bad, forget to write down my appointment, dermatologists incompetent department . Couldn’t accommodate me, allowing everyone to pass in front when I am suppose to be the next. The appointment was taken a week in advance. This hospital is also really dirty.

My daughter had a very bad travel sickness and dehydration the entire 9 + hrs flight. We took her here midnight 1 am emergency ward. Doctors literally knew we were tourists and we just landed! They treated her what exactly she needed nothing more nothing less. My daughter is way better now. Thanks to the doctors and nurses in the emergency ward. Live long and prosper 🖖

One of the worst hospitals in Bali. And I've already been in a few here. Everybody is so slow. They make you wait for doctors, medical reports and even your appointment. We had to wait for 2 days untul weve got a visit from the doctor. And while you are waiting you will pay for the hospital room and the medicine. Feels like they are scamming you. But i bet this is all due to poor management.

No answer in chat for two days in a row. Unfortunately, my first attempts to contact this hospital for a specialist were unsuccessful. I tried using Google Chat but there was no qualified answer (just an automatic one, I think). Two days later I wrote a review with only one star, which I would now like to change. Because the hospital reacted and worked really well and competently. I was told two specialists who were there and I was able to book appointments (there are different ways to do this). I used the website for this (but it would make sense to offer an option in English). Even though my appointment wasn't until 5 p.m. and I was an hour early, I got there after waiting about 10 minutes. The doctor was understandable and explained everything. They all speak good English and you can get everything you need. I'm satisfied. The technology and facilities are high quality, and you will definitely receive documents such as a report and the invoice for your insurance. 3 stars for me so far. If my problem has been solved, I will increase it to 4 (I will therefore wait a moment).

Referred here by a GP for an ear infection. Pre-registered before arrival but still had to wait a little bit as expected for a big hospital. Got a little lost on arrival but the desk staff helped out. The doctor was very good, no mucking around. 2.6 Mil idr for consulting and medicine, can't complain

"I recently underwent leg surgery at Siloam Hospital, and I am immensely grateful for the high-quality care and support I received during my stay. The hospital's facilities are top-notch, ensuring a comfortable and conducive environment for recovery. I want to extend my heartfelt thanks to Dr. Ade Chandra, whose expertise and professionalism were evident throughout my treatment. Dr. Chandra was not only exceptional in surgical skill but also in providing clear, compassionate communication about the procedure and my recovery plan. A special thank you goes to Nurse Made Dody Setiaman, whose kindness and attentiveness made a significant difference in my healing process. Nurse Made was always there with a comforting word and a smile, making sure I was at ease and well taken care of at all times. The combination of state-of-the-art medical care and the warm, caring attitude of the staff, particularly Dr. Ade Chandra and Nurse Made Dody Setiaman, truly sets Siloam Hospital apart. I am deeply appreciative of their dedication and would highly recommend this hospital to anyone in need of medical care. Thank you, Dr. Chandra and Nurse Made, for your exceptional service and for making my journey through surgery and recovery as smooth and comfortable as possible."

Great service. Everybody from the docters, dr.Gracia, dr.Bram to the nurses are very attentive. I was hospitalized for 2 nights alone but no worries at all as they all take care of me.

Terrible, terrible hospital, unsafe, unprofessional, unclean and frankly not safe. I went in with confirmed Dengue on Monday, things started badly. The ER was dirty, the ceilings had obvious water stains and was caving in in places, there was chewing gum on the x-ray room floor. They very clumsily put in an IV line before telling me that their policy is everyone needs a chest x-ray to check for covid, even though I'd just tested negative 2 hours before. Conveniently the patient pays for this policy. Ok, I thought, it's probably a good safety measure. They then take me to x-ray and it's not x-ray but CT, about 5 times more expensive. I asked why they need a CT when a simple x-ray would show any pneumonia, they eventually conceed it's not needed. They're just trying to get as much money as possible. I should know better as something similar happened several years ago. Back to dengue, after a couple of days the pain and aches were getting a bit much so I asked if they had painkillers stronger than paracetamol they said they did, then came back to say they'd run out of stock and had no strong pain killers. Just imagine that for one moment. A hospital with no strong painkillers.... To make things worse the doctor then suggested I have ibuprofen instead, which is contraindicated in for dengue patients. This was not the only thing that concerned me, there was no routine checking, unless I called they rarely came in to check vitals. It was quite clear this hospital was a mess and not a safe place to be with dengue so I decided to transfer to BIMC. They took ages to do the admin and after about 40 minutes I walked out ready to go. They had my contact my ID, my 10 million deposit which covered the bill and a letter of guarantee. They tell me I need to speak to the ma ager before I go and refuse to let me leave. After a few minutes I take the stairs as their lifts are out of order (yes apparently nothing work ls at siloam). Upon reaching the ground floor, exhausted and in severe pain from dengue and in need to get to BIMC, the security guards start physically manhandling me and pull out handcuffs. Yes, handcuffs. A private hospital thinks they have the right to detaine me for wanting to leave a hospital. I don't even think what they did was legal. Their excuse was the cannula needed removing. I said I wanted to leave it in as my platelet count was low due to dengue and it would bleed a lot, which it promptly did in the ER, they hadn't had the for thought to get some swabs or anything to stem the bleeding, just one very small wet wipe which rapidly was saturated and blood was overflowing. I cannot do justice to just how unpleasant my stay was at siloam was and how unprofessional almost every aspect of this organisation was. I should have known better about 6 years ago I had three miles very unprofessionally biopsied, one came back as a melanoma but they could t remember which mole, on by the size on the histology report was I able to work it out. I asked for the samples so I could get a second opinion, they conveniently lost the samples and suggested I needed general anaesthetic procedure for a wide excision for about 4k. Instead I flew to Perth, saw a skin cancer expert who doubted I had melanoma and said he'd seen the scam a few times before. He did the wide excision as a precaution with only local anaesthetic for 600 dollars. Siloam doesn't care about its patients, it is only out to gauge money from unsuspecting and vulnerable people. Avoid. Many better hospitals.

Nice and clean hospital. I came during pandemic and the staff follow safety procedures. It’s better if you come and make appointment before to avoid waiting so long. You need to be a patient for physiotherapy. It takes so long even I made reservation.

Spent 6 hours here, because staff told me that results will be in 30 minutes, then 1 hours then suddenly 2 more hours. If they told me it would take 4.5 hours to get results I would not have waited here Then they didn’t tell me they didn’t get guarantee letter and I waited another 30 minutes for nothing

Giving 5 stars despite the overpriced service because of its best plastic surgeon, Dr. Agus Roy Hamid🥰

I just had a pregnancy and C-section under care Dr. A.a Bagus Indra Permadi and his very responsive, care and amazing knowledge. I has anxiety disorder and he always transparent, explaining and very detailed I felt so comfortable with him and during the surgery I also under care Dr. Hery (anesthesia) he give amazing wisdom and care during surgery and very positive Doctor he calm me down so much during the surgery and I felt great no nausea and he know the dosage of my pain. This both doctors is AMAZING!! The other hand we disappointed with the management we check in last September 25th a night before surgery, me and my husband tried to go to sleep since we will have the C-Section at 6AM and suddenly was loud noise of drill machine and handyman hammering the wall from the renovation Celebrity fitness downstair. My husband was hysterical I was in pain and worries about the surgery we tried to have calm night but impossible the loud noise end at 3AM in THE HOSPITAL and it happened again the next night. I really hope the hospital and fitness management respect the patients we had paid upfront and get executive suite but we don’t get the service as we paid and wish for.

(Translated by Google) 10 minutes no operator picks up the phone. I think the management is not good because they often complain about this. Forced to go to another hospital (Original) 10 menit ga ada operator yang angkat telfun. Kayaknya Manajemen kurang bagus karena sudah sering yang komplain tentang ini. Terpaksa ke rumah sakit lain aja

(Translated by Google) "Very sorry" (Original) "Menyayangkan sekali"

(Translated by Google) A luxury hospital that is JCI certified is very similar to the premiere of Surabaya, only lacks in the CS phone section, for super fast service, room facilities for the waiter get thick mattresses, patient toiletries and slippers, similar to hotels. It's really cool that all the employees are friendly, it's just that you have to pay for parking, even though the patient is staying. This is really a shame (Original) Rumah sakit mewah yg sudah bersertifikasi JCI mirip banget sama premier surabaya, hanya kekurangan di bagian telpon CS nya, untuk pelayanan super cepat, fasilitas kamar untuk penunggu dapat matras tebal, peralatan mandi pasien serta sandal, mirip di hotel. Keren banget semua karyawan ramah, hanya saja parkirnya harus bayar, padahal pasien menetap. Ini sayang banget

(Translated by Google) Phone was never picked up 👎👎👎👎👎👎👎👎👎👎🏼👎👎👎👎👎👎🏼👏👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👏👎👎👎👎👎👎👎 (Original) Tlp ga pernah diangkat 👎👎👎👎👎👎👎👎👎👎🏼👎👎👎👎👎👎🏼👏👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👏👎👎👎👎👎👎👎

(Translated by Google) Bad, the nurse is dirty "really pretentious (Original) Buruk, perawatnya jutek" sok banget

Nice service

(Translated by Google) Came by appointment from an insurance company. The letter of guarantee is not accepted, only cash. I came to the dentist with a ready-made diagnosis from BIMC and an X-ray (they do not have an endodontist) I asked for the price of treatment !!! They said pay for the consultation, then we will announce the price. As a result, I paid 720,000 to hear that my treatment for one tooth costs 9 million !!!! I will try not to go to this hospital again !! Awful hospital! (Original) Пришла по записи от страховой компании. Гарантийное письмо не принимают, только cash. Пришла к дантисту с готовым диагнозом из BIMC и рентген снимок(у них нет эндодонтиста) Просила назвать цену лечения!!! Сказали заплати за консультацию тогда озвучим цену. В итоге заплатила 720000 чтобы услышать что моё лечение одного зуба стоит 9млн!!!! Постараюсь в эту больницу больше не обращаться!! Ужасная больница!

I love this place

(Translated by Google) The hospital is adjoining in a hypermarket mall building. (Original) Rumah sakit yg berdamping dlm satu gedung mall hypermarket.

(Translated by Google) For the results of the MCU, it was very slow, they were told to return to get the results, but it turned out that they had not been taken care of at all, had to wait again. (Original) Untuk hasil MCU sangat lambat disuruh balik untuk ambil hasilnya eh ternyata sama sekali belum diurus harus tunggu lagi.

(Translated by Google) The cs bpjs service is getting worse ... And less friendly ... (Original) Pelayanan cs bpjs semakin buruk... Dan kurang ramah...

(Translated by Google) The place is very good, the service is very Champion very Friendly .. Very fast action .. Fast Response .. (Original) Tempatnya sangat bagus, pelayanannya sangat JUARA sangat Ramah2.. Tindakan sangat cepat.. Fast Respon..

(Translated by Google) wait for the results (Original) lama nunggu hasilnya

Difficult to call them

(Translated by Google) Scheduled next week at 10 am..p..not suitable at 12 pm..the employees are corrupt and don't provide services to sick people (Original) Dijadwalkan minggu depannya jam 10am..tp.tidak sesuai dptnya jam 12pm..karyawannya korupt dan tidak memberikan pelayanan kpd.orang yg sakit

I came for Medical Check Up Procedures. Good and nice services (the doctor and the staffs)

I had MRI here Very nice staff and helpfully.

Awful queueing service. When im arrived,they told me to fill a form,then they ask me to wait until 9 am,then they told me to go to white tend,then after i go to white tend,they told me to register in red tend,in red tend they ask me to register inside hospital,adter i arrived in the hospital, sat on the sofa and waited for a patient to finish talking to the registration employee. When they was done, I went up to the clerk and asked me for the queue number. I had no idea there was one because the machine was a few meters near the registration. No one had informed me to get a queue number. So, I did.btw im waiting from 7.58 am, until 10 am i still not getting called for the number. Haven't these guys been to banks? The number is issued upon entry. Why let a patient walk in with nobody telling him to get a number is inefficient.

I love the service at Siloam Hospitals Denpasar. I always assist by Ibu Maurin Laurentia. She very helpfull and informatif. She help me a lot regarding PCR test for flight. She not even provide we get result on time, she also help us the decide when should we do PCR and provide us complate regulation from goverment. She is amazing. Thank you very much Siloam team.

I was in this hospital after the accident. They treated me well and helped me recover. I had an operation on my collarbone. After I was discharged, Yuli Erlinayanti helped me a lot, I really appreciate it. Thank you very much. 🙏

Great hospital as always

Rumah sakit paling bersih, paling lengkap, pelayanannya sangat baik dan bagus.

RS yang sangat bersih ,pelayanan staff yang ramah dan ditambah dengan tenaga medis yg profesional membuat pasien lupa sejenak akan rasa sakitnya. terima kasih banyak rs siloam telah memberikan pelayanan yang bagus.

Pengalaman pernah rapid test dan swab test di Siloam , pelayanan baik dan stafnya ramah.

Rumah sakit bersih, luas dan rapi. Pelayanan ramah.

Safety RS Siloam Bali good , RS bersih, jaman covid gini aturan ketat wajar penunggu 1. biar ga rame. THx u silaom bibi sy kesini utk MRI n ketemu dokter pelayanan baik.

(Translated by Google) Good service. (Original) Pelayanan bagus.

Cleaner and Safe Hospitals

Tempat bersih, layanan yang diberikan sangat baik, ramah dan memuaskan

Very helpfull 🙏🙏😇

(Translated by Google) The doctors are complete, the quality of treatment is world class .. (Original) Dokternya lengkap, kualitas perawatannya kelas dunia..

(Translated by Google) The waitress was amazing. (Original) Pelayannya sangat luar biasa.

(Translated by Google) Have often been to Siloam Hospital Bali, the service is very satisfying (Original) Sudah sering ke siloam hospital bali pelayanannya sangat memuaskan

(Translated by Google) It has been 2 years since I received BPJS services for my 2 parents at Siloam. The BPJS services that I received from the registration staff, nurses, doctors and inpatient nurses were all friendly and satisfying without being differentiated that we are BPJS participant patients. It's just that the completion of administration after being hospitalized for the BPJS upgrade, I have to wait 4 hours to complete the administration after being declared able to go home from the doctor (Original) Sudah 2 th ini saya menerima pelayanan BPJS untuk ke 2 orang tua saya di Siloam. Pelayanan BPJS yang saya terima dari staff registrasi, perawat , dokter maupun perawat rawat inap semua ramah dan memuaskan tanpa dibedakan bhw kami adalah pasien peserta BPJS. Hanya saja penyelesaian administrasi setelah rawat inap untuk BPJS upgrade saya harus menunggu selama 4 jam untuk menyelesaikan administrasi setelah dinyatakan boleh pulang dari dokter

(Translated by Google) Very happy to check with Siloam Bali Hospital, the service is friendly, the place is comfortable and strictly adheres to health protocols (Original) Sangat senang periksa ke Rumah Sakit Siloam Bali, pelayanannya ramah, tempatnya nyaman dan sangat mematuhi protokol kesehatan

(Translated by Google) very good service friendly doctor friendly staff. hopefully it can be much better (Original) pelayanan bagus sekali staff ramah dokter ramah . semoga bisa jauh lebih baik lgi.

(Translated by Google) Good service, strict patient screening so that it can prevent transmission of Covid 19 between patients / families who are caring for the patient .. Hard job but you did well .. (Original) Pelayanan bagus, screening pasien ketat sehingga dpt mencegah penularan covid 19 antar pasien / keluarga penunggu pasien.. Hard job but you did well..

(Translated by Google) Good service, friendly, comfortable place (Original) Pelayanan bagus, ramah, tempat nyaman

(Translated by Google) Good service (Original) Pelayanan nya bagus

(Translated by Google) Really disappointed with the service. Register from early in the morning even before there were other people, but I got the last one .. I don't know if it's set that way or what .. Then the staffs are also not friendly .. Just when I want to ask, I got the serial number, why haven't I been called, but even angry .. Why? ? pdhl when I was shown the queue number for my turn, there were only a few people left, but I was even called the last one .. The point is really disappointed (Original) Kecewa banget sih sama pelayanannya. Daftar dari pagi banget bahkan sebelum ada orang lain, tpi dapetnya paling terakhir.. Entah emg disetting begitu atau gimana.. Trus para staffnya juga kurang ramah.. Pas mau nanya saya dpet nomor urut brpa kok belum di panggil2 malah marah.. Why?? pdhl pas ditunjukkin nomor antrian giliran saya sudah tinggal beberapa orang, tpi malah di panggil paling terakhir.. Intinya benar2 kecewa

(Translated by Google) Try calling instead of "on hold". The turn has been connected instead of no sound and continuation, then suddenly turns itself off. I waited for the registration for more than 1 hour to wait for the recipe and payment. The explanation from the receptionist was convoluted. It is not time efficient and ineffective in providing a telephone but cannot be reached. (Original) Coba telepon malah "on hold" terus. Giliran sudah tersambung malah tidak ada suara dan kelanjutan, lalu tiba-tiba mati sendiri. Saya menunggu registrasi 1 jam lebih untuk menunggu resep dan pembayaran. Penjelasan dari resepsionis berbelit belit. Tidak efisien waktu dan tidak efektif menyediakan telepon namun tidak bisa dihubungi.

(Translated by Google) I came to Antigen Test. It is quite difficult due to impractical operations and confusing leads. The drive-through across the street is faster and cheaper. Failure 😣 (Original) Antigen Testして来ました。不実用なオペレーションとわかりにくい導線で結構大変です。向かいのドライブスルーの方が早くて安いです。失敗😣

(Translated by Google) The system is so ugly. I agree that siloam is good. But siloam in Bali is messy. Old system. Please improve time management, employee management. Doesn't match a good hospital brand. Apparently not at all good! (Original) Paraaaaaah sistem nya jelek bangeeeet. Setau saya siloam bagus. Tapi siloam di bali ancur. Sistem lama. Tolong lah management waktu, management karyawannya DIPERBAIKI. Gak cocok sama brand RS bagus. Ternyata gak sama sekali bagus !

Never again

(Translated by Google) It's hard to call, if you connect no one picks up the phone, where is the operator? (Original) Susah ditelpon, kalau nyambung gak ada yg angkat tlp, pada kemana operatornya ?

(Translated by Google) Just go to other hospital. Siloam denpasar are the worse. No one answering the call, slow service, just bad !! and again, the medical checkup counter opens at 8. I have taken the queue from 7:50 and 8: 40 have not been called even though I was the first queue. How about this SOP .. (Original) Just go to other hospital. Siloam denpasar are the worse. No one answering the call, slow service, just bad!! dan lagi, Counter medical checkup bukanya jam 8. Saya udh ambil antrian dari jam 7:50 dan smpe jam 8:,40 belum dipanggil padahal saya antrian pertama. Gimana ya ini SOPnya..

(Translated by Google) This crazy Siloam Hospital Denpasar why the call service is so bad. Many times on the phone no one picked up, when I lifted it suddenly closed. This is the story if there is an emergency. (Original) Gila ini Siloam Hospital Denpasar kenapa buruk banget ya call service nya. Berkali2 di telfon ga ada yang angkat, pas di angkat tiba2 di tutup. Ini gimana ceritanya kalo ada yang emergency.

Super slow at registration!

Theres no specific comments at the beginning, the registration is also not fast, but once we meet with dr. Made Surya Kumara sp.OG, the experience was very good , the drs explanation is very clear and complete the gesture and the communication is very good, overall experience now 👍 👏 😀 👌 100% satisfied.

I come to this place for to do general medical checkup. The service is good & clear explain by the doctor.

Kudos to the great and professional MCU team. They are so patient, efficient and wonderful. Such a warm experience from start to finish. They ensure that I am properly informed about my health and care. The GPs are also knowledgeable and informative… I was explained in a very clear manner. I immediately felt at ease – and felt confident in my receiving expert medical care. They never failed to impress me! I would have no qualms in recommending them to family and friends.

Got an allergic reaction, and had to go Siloam. Was taken well care of through registration and was quickly appointed a doctor and nurse. Got a price estimate before treatment, and medication from pharmacy after. Everything was smooth and well organised, and they healed me well

(Translated by Google) Fast service, friendly staff and doctors, comfortable waiting place (Original) Pelayanan cepat, staff dan dokternya ramah, tempat menunggu jg nyaman

(Translated by Google) The service is very satisfying and really deserves to be a national and international reference, continue to improve Siloam Bali 👍👍 (Original) Pelayanannya sangat memuaskan dan sangat pantas menjadi rujukan nasional dan internasional, ditingkatkan terus Siloam Bali 👍👍

(Translated by Google) Why can't the covid test work for 24 hours? (Original) Kok tes covid nggak bisa 24 jam ya?

Don't describe 24h. - no answer on chat - no pick up a phone call through the night Arrived 7.30 am - laboratory open at 8. I can't pay and do the blood test since hospital policy require doctor prescription... - doctor came at 8.30... - in the end hospital cannot check the antibodies for Lyme disease... Nice nurses, fatal staff in the reception. Not guiding on direction which way to go... Would call it very unattetive. My last choice in Bali for any medical visit since now... In ASEAN since 2010... Sadly...

Came here on 10 pm, not much people around, and they were so f-ing sloooowwww. I went to the emergency room and after they checked me, they said to wait just for a moment for the prescription meds, we waited for 15 minutes, and when i asked the staff about the prescription, she said that u have to register first. What the fuuuuuuuuck...!!!!????? I was sick, and waited too long for a prescription just to be told that i need to register first?? Why didn't you just told me sooner?? And the registration process i waaayyy too long, and waiting for the insurance check it also waaayyyy tooo looonngg. And also waiting for the meds to be ready is also waaaayyyyy too looonngggg. I only had one drug on the prescription, and it's taking my time waaaayyy too much just for it. More than 90 minutes just to finished all those

Very bad reception, they can't find guarantee letter from insurance during 1 hour... once I showed them photo of email from insurance something started. The specielist aredy left work and we should come another day.

Professional and full range of medical services. Modern medicine system is getting very complex both in technical and administration, Siloam is trying hard to keep up and improve service levels and standards.

Despite I wait a lot of time when I went there, due to my international insurance I would remark that people there are really good, polite and efficient. It is not their fault that only one girl at registration, so it takes almost 2 hours just for that, but I still understand that is not their fault. Also it took a lot of time for me to be assisted cause for any step I need to wait for guarantee letter, and it was really slow. Administration should provide more staff at the hospital since it is so crowded. Staff, nurses, doctors there are professional and willing to help you inmediately. Specially thanks to Doctor Benny, Tina, Doctor of emergency and Wahyu.

I have been waiting a long time to see the doctor even though I had appointment. And then waiting 2 hours (!!!) again to be able to get medicine. The hospital used to be fast but it's been 3 times that I recently come and the waiting times are very long, always more than 1h30 for the pharmacy in my experience. It's also very hot like if the AC was broken. For a simple doctor appointment, you need to take a full half day off to take into account the waiting times.

I had my ACL replaced & meniscus removed here by Dr Erwin. Very good Doctor & successful results. Getting follow-up appointments from staff was poor service (in fact i didnt bother after my 3rd post op appointment) & wait times at registration desk stretched to 30/ 40 mins most times, even though 6 or 7 nurses/ staff sitting at the desk at any given time? I gave up on the physiotherapy there because wait times at the registration desk (even though insurance was pre- approved) were so long & then waiting for my appointment time- another 40 mins was just a waste of my time. I did get great physio elsewhere. Seems to be a re occurring issue with the registration wait times and they're clearly not concerned with addressing the issue, not what you'd expect from a hospital that claims to set the benchmark for progressive, innovative quality of care.

I got a couple of tests done which went fine, and then tried to book some follow up tests recommended by the doctor a couple months later. However I got no response to my repeated request to schedule the tests via WhatsApp and by phone, and no explanation as to why they were reading the messages but not answering. After a few weeks I gave up and changed health care providers.

I went to Siloam for an appointment. I could not scan my code again. The young girl who was there helped me as she knew what was wrong. I also had forgot to give my card to the nurse. She noticed and came over to remind me what to do. I find the staff on 3rd floor very caring and helpful. Made my 3 visits so much easier.

Absolutely fantastic they rushed to me put a drip in the kindest feeling in the world . I felt in such good hands . Amazing I hope you do well . Oh and please get someone to WhatsApp me if possible for MRI pricing will be coming soon . Keep up the good job and also try to get a proposal from the president for locals health care . You are so amazing you healed my skin , the fungal browning under my arms, you saved my life , you showed me where to go to get better . I can't wait to see you all again . Balinese and Indonesian people are the kindest people I have ever known . Thank you !

Never disappointed 🙏🏻 I hve surgery here last April and they give the best treatment (in my opinion). The doctor, nurse, staff are all friendly and really helpful. Thank you so much : )

Today im very disappointed with the service at siloam hospital bali, especially in administration. I've waited since 17.30 until now (20:16) bali time and the administration is not done yet. Im not in a good condition and they asked me to wait for a long time. Honestly this is my first time using BPJS, and now i understand why a lot of bpjs user got disappointed with the service. This particular person on the picture treat us really bad. We asked him about the progress of the administration, but he answered the question in a very unfriendly way. For the record its also not my first time being here, i usually use my personal insurance and they never treat me like this.

Complete service

Was my second time here for my family to got admitted, well i can say I’m quite happy with my experience here, wait for a while because the Emergency room was full but got called immediately and all the nurse, doc follow up my baby quickly. When we got admitted to the room, also find the room nice and clean, all the nurses are caring and nice.

The treatment was fast and comfortable, the facilities were modern and very adequate, the doctor/nurse who treated me was also beautiful. Thank you for service

Very satisfying service

Never had to wait in line for too long, the doctor was also friendly and very easy to understand the process

Professional and takings good care of crew members who's medical check up there