Good articles. Exquisite service.

I received a dress from this store as a Christmas gift, I went to the store to change it because it didn't look good on me. I got there and the attendant was very kind to me saying that it cost 89.90 reais and I tried on several dresses and I liked one that cost 67.90 reais and then I chose another dress. When paying the difference, the cashier said that the dress I had taken to exchange cost 39.90 reais and not 89.90, whereas on the tag of the dress that was in the store the same as mine it was 89.90 and said that if I was with the note I would exchange it for the full value. I feel indignant and injured because I still paid a difference of 27 reais. I thought it was absurd

Excellent service! Great pieces!!

They are beautiful and the salespeople are excellent.... You went in.... You spent.... They show you everything in the store....always with something new.

Variety of clothes and affordable prices.

I loved the service at the Alto Xv store, beautiful clothing options at a good price

Whenever I go there, I have my saleswoman "Fabi", super polite, attentive and gives you lots of options. He treats me super well and always offers me the best. I really admire your work as a salesperson. I am always very grateful for the service, price, variety and environment. I really like it and highly recommend it.

I don't recommend this store because the exchange policy is terrible!!

(Translated by Google) The service is excellent! The staff is very friendly! (Original) O atendimento é excelente! O pessoal é muito simpático!

(Translated by Google) super nice sellers (Original) Vendedoras super simpáticas

I bought a dress in this store a few days ago and after the third fitting, the previous ones being defective, I decided to take it. When I got home I decided to try it on again and noticed that the piece was also defective. It was then that I went back to the store today to make the exchange and was informed that I couldn't exchange it for another part as I didn't have the receipt at the time. I was indifferent, as I was treated indifferently and with little concern, as it was an exchange. I was so upset that I asked for a purchase declaration, as I know it is rightfully mine, especially because I am not obliged to keep a defective piece, because I paid for it. I believe they should win over the customer and not drive them away due to disrespect for them. I don't recommend it to anyone, as after-sales is as important as the sale itself. I've never bought from a store that didn't give the customer the option of choosing an exchange, especially because I didn't choose to buy a defective piece. Dear retailer, the lack of training for your salespeople is causing you to lose customers. Think about it.

Today I went to exchange a gift that I received on 20/08/19 and was treated very badly by the saleswoman, manager or whatever her position was inside the Lottuss store in Shopping Alto da XV. Do you know when you receive a gift and a tag is attached to it in case you want to exchange it? Well, I went to the store and when I informed the attendant that it was an exchange, she simply said that the item was on sale and that value would be valid for the exchange. I thought she was trying to quickly dismiss me from that service, little did she know that she was "I was no longer" a customer at the store. I chose a piece with a lower price and ended up losing R$25.00 in exchange. See the absurdity, instead of the seller giving me better service when exchanging, that's not what happened. I believe that many people go through this when they go to make an exchange. I will never return to this store nor recommend it to my family. Thank you Lottuss Shopping Alto da XV for showing me terrible service when exchanging.