Zdravstvena ustanova Alea Dr Kandić Sarajevo image

Zdravstvena ustanova Alea Dr Kandić Sarajevo

Medical clinic

🫤 I am giving 2 stars only because some of the ladies/staff were nice and the ladies on the phone were extremely helpful otherwise I would give you 0 stars. The reason #1 I wish I can give you 0 stars is the lack of communication once you arrive to facility to get tested for COVID19. When you show up... People often mention care, told, test, clinic, treatment, staff,


Address

Avdage Šahinagića 3, Sarajevo 71000, Bosnia & Herzegovina

Website

aleadrkandic.ba

Contact

+387 33 538-100

Rating on Google Maps

3.70 (157 reviews)

Open on Google Maps

Working Hours

  • Tuesday: 8 am to 8 pm
  • Wednesday: 8 am to 8 pm
  • Thursday: 8 am to 8 pm
  • Friday: 8 am to 8 pm
  • Saturday: 8 am to 2 pm
  • Sunday: Closed
  • Monday: 8 am to 8 pm

Featured Reviews


Frequently mentioned in reviews: care (8) told (7) test (7) clinic (7) treatment (7) staff (6)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 2/5 Mirela P. 3 years ago on Google
    I am giving 2 stars only because some of the ladies/staff were nice and the ladies on the phone were extremely helpful otherwise I would give you 0 stars. The reason #1 I wish I can give you 0 stars is the lack of communication once you arrive to facility to get tested for COVID19. When you show up at the Clinic, you naturally go to front entrance. At the front entrance there is NO one to greet the visitors and there are no signs displayed informing the visitors where to go. Some guy in plain clothes came out asking what do we need (I don't know if he works there really) and told us to go behind the bldg in the small street and wait there to get our COVID19 tests done. We went behind the bldg to find people waiting in 2 rows in the little narrow street leading to big gate behind the Clinic. Again, no signs to inform the visitors where to go, should they announce themselves, should they turn in the documents or just simply wait so every new visitor was asking the same questions over and over and visitors were nice enough to explain. At the same time, the people who were collecting the test results were coming to the same door asking where to pick up the results. One simple sign placed on the wall or doors would have been extremely helpful. The reason #2 I wish I can rate you zero stars is the fact that you are testing people OUTDOORS in the heat! There is no tent, there is no covers, umbrellas, nothing. Just 1 chair, 1 trash can, 2 tables and 2 chairs for the ladies who are taking the details and passing them onto a lady in the building for payment processing. This is totally ridiculous and unacceptable and you should not perform the testing if you do not have the properly equipped facilities. If I had any clue how unprofessional you are I would have went to another clinic. I expected more from a private facility. We are not animals, we are paying for the test and should get a proper service and treatment in return. My advice to anyone wanting the COVID19 tests done, do not come here. Go anywhere else
    9 people found this review helpful 👍

  • 1/5 Mr. G. 4 years ago on Google
    After contacting the clinic via e-mail about a cystoscopy, I was told that the procedure can be done under sedation. A few days later I went to the clinic personally to make an appointment and to inform myself about the details of the procedure. Upon the arrival, the nurse told me that the they do not perform cystoscopy!?? I was a bit confused. Then, the nurse made one phone call and told me that they may be able to perform it. To say the least, red flags started coming up. Then, the nurse made a second phone call after which she said that I should do a ultrasound first and then the cystoscopy when the equipment arrives!!!?? That was a deal breaker for me. If you are willing to put your trust and your health into someone's hands who is unprofessional and disorganized, then go right ahead. They try to get as much money as they can by adding procedures and diagnostics that are irrelevant and do not pertain to your condition. I felt like I came to a flea market. Wouldn't recommend it to anyone.
    8 people found this review helpful 👍

  • 4/5 Ahmed E. 2 years ago on Google
    I have done my PCR test in it. The test center is at the back of the building. I got the results within 12 hours. When I came to collect, they were very keen to ensure my information are accurate and they chit towie. The location is very central and close to all tourist attractions. The PCR cost was 90 Marks which is about 45 Euros.
    6 people found this review helpful 👍

  • 5/5 Werner G. 1 year ago on Google
    High quality abdominal surgery offer
    6 people found this review helpful 👍

  • 5/5 VVV 1 year ago on Google
    On the more expensive end of private medical providers, but the care and treatment you receive are top quality. No procedure is conducted without all the diagnostic tests run, which assures the right treatment - I am not surprised that most comments address this point, but they should also reflect on why the state healthcare treatment is so ineffectual - mostly because everyone gets the same procedure based on the universal approach without any regard for the patient's individual characteristics. Overall full recommendation.
    6 people found this review helpful 👍

  • 1/5 Sasha C. 3 years ago on Google
    Absolutely appalling, dreadful, disappointing service! This place just is looking how to take money off you!!!! And customer interaction is sadly awful. In addition, covid measures are so poorly, makes you feel really unsafe - patients are asked to wait on a stairway with no distance. If you are going for PCR test - it is the same situation, long queue with no distance in-between patients. Half of those inside didn't wear mask properly. Overall, the cost doesn't justify level of service you receive - and shouldn't be marked as "modern healthcare" as nothing in here gives that impression!!!! Certainly, wouldn't bother to use them again. To address response: I was not asked to wash hands once when called in!! Social distancing should be encourage by the health workers where you can i.e. on the stairway main entrance which is in your control vs PCR testing behind building. Interesting that nothing was said regarding ripping patients off!
    5 people found this review helpful 👍

  • 5/5 Miloš S. 1 year ago on Google
    True professionals but most importantly kind staff. Very pleasant experience.
    5 people found this review helpful 👍

  • 1/5 Ibrahim K. 1 year ago on Google
    Never recommend to no one! And feel sad that such doctors are the only ones available in BiH.. a bad image for Bosnia! I went there and thank god they could only took from me 80 KM, after very fast checking on me immediately told me i need operation, started to work on my fear if i don’t make operation it could be very dangerous (while i know it is not that bad situation) Immediately start to talk to me about how much surgery costs, and that i should stay in their hospital for couple of nights.. and he offered me best price saying: i will give u price for bosnians not for foreigners 😂 ( like i am in PIJACA) I told him write for me some therapy until i decide, his face changed and said: it wont help now but i will write it. He wrote some therapy that its not available in BiH … like forcing me on his option! Anyways i took some pills on natural base and it helped immediately.
    4 people found this review helpful 👍

  • 4/5 Alaa H. 1 year ago on Google
    They were able to accommodate me as a walk in, the front desk staff were helpful, the communication on what's app/phone to get results by email was reliable and helpful. The lady GP I saw herself was a very lovely kind human, and was patient in communicating with me on google translate. But agree with the others that the pricing may not be transparent/be over priced for a basic clinic/ basic GP consultation, and a rapid test, but i had to go there in a pinch.
    3 people found this review helpful 👍

  • 5/5 Nancy D. 4 years ago on Google
    I am from the US and had great abdominal pain on a trip. Dr Kandic took great care of me...and I left the clinic after almost a day having had a workup, many tests, and treatment being able to continue my trip. I felt safe, the staff was respectful, and the care was appropriate and timely. The guide on the trip who spoke perfect English translated so i knew what the dr. Thought and planned for treatment.
    2 people found this review helpful 👍

  • 1/5 Ali A. 2 years ago on Google
    If there’s zero star i will give, Thief’s, i did PCR and got nothing till now. Already 4 days pass, spent money and time.
    2 people found this review helpful 👍

  • 5/5 Yalcin A. 2 years ago on Google
    I went there because of for my fly pcr test .price was 100 KM .it s close to center. Stuff was helpfull and polite.
    1 person found this review helpful 👍

  • 1/5 Steve W. 6 months ago on Google
    Dr Kandic ia an absolute nightmare, after examining me he told me the only treatment that could help with the issue I was having was a surgery which costs a few thousand KM. At the same time I thought the situation wasn't critical. I saw another dr who recommended a lotion that cost 4 KM and that solved my problem. This was 2 years ago so that cream gave me a permanently relief. This doctor is a crook so if you care about your health and your wallet stay away from him.
    1 person found this review helpful 👍

  • 5/5 Amy R. 6 months ago on Google
    While traveling in Bosnia, I walked into this clinic with a urinary tract infection. The entire staff was extremely welcoming and helpful. I saw the doctor within 10 minutes. The care that I received was excellent, and I was finished with my appointment, with a prescription in just over an hour. If you have a medical need in Sarajevo, I highly recommend this clinic.
    1 person found this review helpful 👍

  • 3/5 EA 3. 1 year ago on Google
    Reception: 2 Emergency care: 1 Telecommunications (phone): 3 Laboratory: 3 Ambulatory care: 2 Accessibility and parking: 3 Hygiene: 3 Medical equipment: 2 Atmosphere and visual decoration: 2 Hospitalization-reception: 3 Hospitalization-rooms: 2 Hospitalization-privacy: 2 Hospitalization-care: 2 Hospitalization-rest and comfort: 1 Hospitalization-amenities: 1 Hospitalization-food: 1 Hospitalization-entertainment: 2 Hospitalization-patient’s rights: 1 Hospitalization-pain management: 2 Post-hospitalization care: 1 Diagnosis: 4 Doctors’ behavior: 2 Nurses’ behavior: 2 Other staff’s behavior: 3 Doctors’ experience: 3 Nurses’ experience: 2 Outcome: 1 Billing/insurance department: 1 Management and directorate: 1 OVERALL EXPERIENCE: 2

  • 5/5 Ana G. 2 years ago on Google
    I had a good experience in this place, the attention is nice and they made me feel comfortable.

  • 5/5 rovcanin e. 2 years ago on Google
    Večeras sam bila prvi put u Alei i prezadovoljna sam uslugom.Osoblje izuzetno ljubazno.Moram pohvaliti medicinsku sestru koja je večeras radila.Odavno nisam vidjela ljubaznije i uslužnije medicinske sestre.Jako profesionalna i vesela djevojka.Ako postoji neka mogućnost da se ova djevojka nagradi bilo bi dobro jer mislim da ona to zaslužuje.Hvala puno.

  • 4/5 akito h. 5 years ago on Google
    Appointment before you go. For No wating time. Credit card accepted.


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