Red Robin Gourmet Burgers and Brews image

Red Robin Gourmet Burgers and Brews

Restaurant Bar Meal takeaway Hamburger restaurant Family restaurant American restaurant Bar and grill Asador Traditional us american restaurant

One of the Most Revieweds in Papillion


Address

11675 S 73rd St, Papillion, NE 68046

Website

locations.redrobin.com

Contact

(402) 331-1349

Price rating

$$ $$

Rating on Google Maps

4.20 (1.5K reviews)

Open on Google Maps

Working Hours

  • Saturday: 11 AM to 11 PM
  • Sunday: 11 AM to 10 PM
  • Monday: 11 AM to 10 PM
  • Tuesday: 11 AM to 10 PM
  • Wednesday: 11 AM to 10 PM
  • Thursday: 11 AM to 10 PM
  • Friday: 11 AM to 11 PM

Featured Reviews


Frequently mentioned in reviews: good (28) service (24) great (23) burger (15) burgers (13) fries (12) staff (12) Great (12) order (9) waitress (8)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 4/5 Daydreanne L. 2 years ago on Google
    Terrific food- gluten-free options for the buns and fries. Plus the menu tells you the gluten-free alterations you can request on the different burgers, which is so helpful 😀 Recommend for anyone looking for a flavorful gluten-free meal for lunch or dinner!
    4 people found this review helpful 👍

  • 4/5 S C. 1 year ago on Google
    Took the kids. Bacon cheeseburger was good. Chicken strip and a kids burger went over well. Overall not a bad experience and a decent price.
    4 people found this review helpful 👍

  • 2/5 Ethan T. 1 year ago on Google
    Have to love getting a small child's handful of sweet potato fries I pay an extra $1.49 for. C'mon... I don't think we are ordering from here anymore. Too many mistakes happen with our food at this location, about 50% of the time. If you want a roll of the dice on if something is going to be wrong, order here.
    2 people found this review helpful 👍

  • 5/5 Isaac P. 2 years ago on Google
    I'm a Red Robin fan. Tried their Scorpion Pepper burger last week and it was delicious! Service was friendly and there was not a long wait.
    2 people found this review helpful 👍

  • 3/5 David H. 1 year ago on Google
    No staff , waited 30 minutes for the few tables that they were using. Had to ask for drink refills and bottomless fries. Got our fries after we were done with our burgers. Food was good when we finally got it. Took up way to much of my day for a burger. Don't go here often but probably won't return. Gave three stars because food was good
    1 person found this review helpful 👍

  • 5/5 Scott S. 3 years ago on Google
    Ensenada chicken is a great meal for diets.
    1 person found this review helpful 👍

  • 5/5 LeMarcus G. 3 years ago on Google
    This was one of the cleanest places I have been since covid started! They had far spaced tabling and everyone was masked and hand sanitizer before checking on other tables. Food was also fresh and hot! Love the fried pickles too! Thanks for the great meal!
    1 person found this review helpful 👍

  • 5/5 Stephen J. 3 years ago on Google
    One great thing about Red Robin is the service. I have always had top-notch customer service since the day I started eating here. They took my favorite item off the menu so I am now forced to try to new things, but for the most part this restaurant has excellent food and a good variety to choose from. They also have the ability to pay electronically at the tables so that you can finish your business and get to your next order of business.

  • 4/5 Brandi or Pam B. 1 year ago on Google
    This is a great place to eat. Friendly staff, good food and great hours. When everyone else is rolling up at 9pm they're open late. The only reason I can't give 5 stars is because of how cold it is in the restaurant. The food comes out hot and steaming but the cold air blowing down from above makes everything cold before you're half way through the meal. I've gone at different times and sat in different areas with the same results. But I can only eat so fast! Never had a bad meal and I'll keep going back.

  • 5/5 Rick S. 3 years ago on Google
    Great as always

  • 1/5 Jesse S. 3 years ago on Google
    $75 for 3 people eating burgers and chicken strips. Food was disgusting. They should probably just close their doors. Stay away

  • 1/5 Kimberly B. 3 years ago on Google
    Called to place a take out order and after being on hold for 10 minutes was told that they are not taking phone orders. Requested that I call back in 5-10 minutes. What happened to customer service?

  • 4/5 John P. 1 year ago on Google
    always great. make sure to sign up for their rewards, you'll get free birthday burger! and a free tenth burger too with constant specials and deals for rewards members. the reason for four stars just recently i ordered a burger and it came out wrong, I knew i ordered it one way without cheese and the sauce, but they put it on. could just be a miss hap because this usually never happens, but i hate sending food back so i didn't say anything, im sure they would have fixed it in a heartbeat

  • 5/5 Delina W. 3 years ago on Google
    They were right at the table taking our order and coming back to check on us at good intervals of time

  • 3/5 Spencer S. 3 years ago on Google
    Not bad for "not so gourmet" gourmet burgers. Serice was decent.

  • 5/5 Chris R. 3 years ago on Google
    Great service, tasty food!

  • 5/5 D H. 3 years ago on Google
    What is there to say besides Redddddddd Robinnnn!!!! YUMMMM.! Great food, staff, and prices are always decent! My 4 small children and I can eat here for $30 (not including tip). Thats not bad at all! The mad love burger is delicious

  • 5/5 Aaron H. 3 years ago on Google
    Good

  • 5/5 Deborah H. 3 years ago on Google
    Yummy!

  • 2/5 Acelyn D. 3 years ago on Google
    They didn't bother to clean the tables before we were seated, they were filthy. Had hair in my food. They might wanna work on hygiene.

  • 5/5 Tj 1 year ago on Google
    Currently sitting at my table writing this review because I didn’t want to forget to write it because the staff at this location should know how well they are doing. It was wonderful seeing a manager on the floor helping, he was great with his table touches. The waiting staff was lovely, our waitress asked if we needed anything and at first I said no but tried to flag her down ( she didn’t hear me) but another waitress did and offered her help. Love that she didn’t have the “not my customer not my problem attitude”. Even the host was delightful, he gave us a giggle. Food was good, we received it within a reasonable time. But the staff is really what sold it. Good job to the night staff that worked 06/19/22.

  • 5/5 Raymond P. 3 years ago on Google
    Nice clean store. Alex was a great server. He was attentive but not annoying. The food was very good and served quickly although I requested crispy bacon on my Smoke and Pepper burger and it wasn't crispy but Alex checked on us just after we got our food and corrected it immediately. The restrooms were clean and well maintained.

  • 5/5 Michele B. 1 year ago on Google
    The management and the waitresses were very accommodating with all of the things that were going on trying to make my friend's birthday in California the best that it could be considering it maybe her last birthday with us. Definitely made us feel very welcome and helpful with the situations that were going on. Our waitress kept coming back and checking making sure everything was okay.

  • 5/5 CavalryJoe 1 year ago on Google
    My wife and I visit thus Red Robin from time to time and it's always good food. The service is also great. We tried the pretzel bites with beer cheese dip. It was amazing. I almost thought about making it my meal. The burgers are always good too. Great assortment of burgers styles. Also got the sweet potato fries and o e of the employees suggested a Carmel dip for the fries. You wouldn't think it would be good bit it is very good.

  • 3/5 Drew L. 10 months ago on Google
    Visited late and was served cold, disappointing fries. My burger also was missing the crispy fried onions it was supposed to have. Other than that, service was pretty good and the pretzel bites were delicious.

  • 3/5 Jean C. 1 year ago on Google
    Burgers was just ok but the chicken salad was awesome it was huge and the chicken sandwich was good our waiter was very forgetful but he still got a good tip just a little put off to have to keep asking for our food he forgot and drinks we should have tipped way less the garlic cheese fries was good

  • 5/5 Lacy W. 10 months ago on Google
    Great food, great drinks, great service. It was a perfect place to relax and cool down after all day at the zoo. I tried the new Cheesy Bacon Fondue Burger and the Tito's Blue Chill (2 actually), and both were fantastic.

  • 5/5 Joey H. 11 months ago on Google
    Our Waitress was absolutely AMAZING. 💯 She deserves a raise and a promotion. Super attentive and completely professional. She definitely knew how to read the room, and she was the best wait staff we've had in a long while. One of the best RR restaurants in the entire country, IMHO. 10☆/10☆.

  • 5/5 rita m. 1 year ago on Google
    Red Robin is very accommodating, I'm trying to cut bread and lower my carbs and this is the place to come to. I usually have a lettuce wrap bacon burger, broccoli, and a side salad. It is so satisfying and delicious! I stay between Papillion and San Antonio until I permanently move back to San Antonio so I frequent the Red Robin's in both places. I must say that as someone who eats out a lot, I experience all kinds of service, some bad, some good. However, Red Robin must have an excellent training program because their service is exceptional in both of the Red Robins that I frequent. I had to ask for the manager in San Antonio to let him know that I noticed one of his employees busting their tail off as he bussed tables. He was a kid who looked no older than 16 and he gave me hope for our future. What a wonderful example he was! One last thing I want to add is that I'm not really big on burgers, but I do love Red Robins and it is a treat for me to visit

  • 3/5 Andrea Muñoz B. 1 year ago on Google
    The food was really good. The drinks were ok... I had a frozen margarita, no a lot of flavor, mostly ice with chunks of strawberries.

  • 3/5 Jessica M. 8 months ago on Google
    Didn’t receive great service. We arrived at 4pm or so, it was not busy at all. We had to look at the hours to ensure they were open because the lot was empty. We were not checked on, had to wave her down for service. Just overall not happy with her service. She was VERY nice and promptly brought what we requested. Fries were awful the first go around. I wish instead of scrapping the bottom of the barrel for the rest of the dried out disgusting fries and serving them to customers, they would just throw them away knowing how gross they are.

  • 3/5 Kelly M. 6 months ago on Google
    This used to be of our go-to restaurants for a quick dinner out, but the speed and quality of this location have declined. We keep trying here and there in hopes that things will improve, but the last several times we've gone, the servers have been stretched too thin to provide quick service. There have also been errors with our order on the last three occasions, which were corrected, but it's disappointing when one person is waiting while the rest of the party eats. I'm afraid this location may have passed a tipping point.

  • 1/5 Israel L. 8 months ago on Google
    Very dusty environment server was no where to be found upon arrival an no where to be found when wanting to pay drink was Missing peaches an for $10 not worth it (for vodka an lemonade) imo go to CHEESEBURGER in Omaha or off Harrison def 1/3 of the price an way better burgs down side is no alc bevs

  • 4/5 Brenda P. 9 months ago on Google
    We came to Red Robin on a Friday evening. Food was great except for the kids pizza which was burnt— but they graciously removed it from our tab. Service was great once it began but there was a long period after we were seated on which no server came at all. After I went and inquired what was going on with that, a server came quite soon and we had a great experience from there on.

  • 2/5 Damon La F. 9 months ago on Google
    Good service, friendly, helpful waitress. The restaurant is dirty. The walls are sticky, and the sides of the tables, chairs, and booths are coated with grimy film. There are bits and splatters of unknown sauce on the walls. In need of a deep clean and better housekeeping practices... Again, the staff was nice. The atmosphere makes you feel like you need a shower after you walk out of there...

  • 2/5 Sabrina M. 3 years ago on Google
    I'm never very impressed with the food. But service is always good and friendly

  • 5/5 Carlos M. 3 years ago on Google
    Service was fast and friendly. We ordered the fried pickle nickels and they were excellent. Our entrees tasted great and were served fast. Great place to have lunch 👌

  • 5/5 Sheri M. 3 years ago on Google
    I 💕💕💕💕 this place.. I ordered a speckled lemonade that was absolutely mind blowing!! The food is sinfully delicious. A definite repeat dinning place!!

  • 4/5 Tina C. 3 years ago on Google
    Perfect for birthday lunch with my son and my friend Herold. Only wish I was able to eat there more often. We need some around Hutchins,Texas where my family lives!!!

  • 4/5 Zachary S. 3 years ago on Google
    Great choice of well made food!

  • 5/5 Kassie L. 3 years ago on Google
    Love the burgers

  • 5/5 linda p. 3 years ago on Google
    Whatelse..YUMMM!

  • 5/5 Mo-bamba mode · 81 years a. 3 years ago on Google
    Great burgers, a little too much mayo

  • 1/5 Deb S. 3 years ago on Google
    The food here is great but the waitress at the end was very rude! The thing on the table where you are supposed to pay did not work, so I had to go and find the waitress. Apparently that is rude and she kept telling me I was rude over and over and over again. I told her that I was sorry but she kept telling me I was rude! I never felt so insulted, it was not my fault that the thing on the table did not work and that I had to go and find her so I could pay my bill!!! I still gave her a nice tip but she did not deserve it for treating me the way she did!!!

  • 5/5 Scott L. 3 years ago on Google
    Great food and exceptional service.

  • 3/5 Suzie T. 3 years ago on Google
    Food is always good, service usually is also, but on our last trip, we saw our waitress only twice, when she took our order and broughtour food. No asking if we wanted refills for drinks. It was not a busy time. Normally we have excellent service, just not this time.

  • 5/5 HorrorPrism 3 years ago on Google
    Loved the food, very delicious and filling. The food may be pricey but it's worth it. The server was very attentive to our order and was very professional.

  • 1/5 glen w. 3 years ago on Google
    Had two dark hairs in a friend's burger, we were compensated but the fact they don't wear hair nets concerns me. No manager came to the table either. They took off the burger meal and gave us a new one, but had to take it to go. As we were finished with meals. Will we be back.... doubtful.

  • 5/5 Butterknight789 3 years ago on Google
    Its pretty good food. High quality burgers and great pub mac and cheese. I personally dont drink so I don't know about the bar. Good service and efficent food delivery.

  • 1/5 Kristi O. 3 years ago on Google
    It was dirty / greasy on commonly touched surfaces. Like someone used a dirty rag to clean. The food was very bland and no flavor. My burger look under cooked. The glasses for drinks looked cloudy and greasy as well. Not even the slightest pleased. It was a waist of money.

  • 5/5 Christopher P. 3 years ago on Google
    Very good place to eat very good food.and they know how to take care of there Customer's too

  • 3/5 Katie J. 3 years ago on Google
    I try really hard to be an easy customer, not demanding but it's not great when you have to wait forever for a refill or to get extra napkins. The wait staff was really friendly when they were around though. The fries were pretty old and tough.

  • 5/5 Jd M. 3 years ago on Google
    Great fast and polite staff

  • 5/5 Kammy B. 3 years ago on Google
    Wonderful food and Jared was a great server.

  • 1/5 Desiree P. 11 months ago on Google
    2018: Always amazing service and fresh food! Updated Review as of today 6/18/23: Unfortunately worst visit yet. Always amazing service but today we waitied 20 minutes to be seated and another 15 minutes even after we talked to the manager. We ended up leaving. There's no sense of teamwork. Won't be coming here again anytime soon. Hoping teamwork between coworkers can improve.

  • 1/5 Carl B. 3 years ago on Google
    Need to clean the restrooms ASAP !!!

  • 5/5 Beisi W. 3 years ago on Google
    (Translated by Google) A beautiful place and the best food (Original) Un lugar hermoso y la comida de mejor

  • 4/5 Alexander B. 3 years ago on Google
    Good

  • 3/5 lee s. 3 years ago on Google
    Pricey

  • 5/5 Sara B. 3 years ago on Google
    Best mushroom burger around great waitress

  • 4/5 Caribbean_Anatomy B. 3 years ago on Google
    (Translated by Google) Well, American food .That if you can repeat some accompaniments at no additional cost so it is a unique detail. They have a very extensive variety of burgers. And the careful service. (Original) Pues comida americana .eso si de algunos acompañamientos puedes repetir sin costo adicional así que es un detalle único. Tienen una variedad de hamburguesas muy extensas . Y el servicio esmerado.

  • 5/5 Sam R. 3 years ago on Google
    Great burgers clean and courteous

  • 5/5 Madison D. 3 years ago on Google
    Red Robin is always a great place to eat, it accommodates small and large groups of guests. The menu here is huge and offers numerous selections. Most people come here for the burgers, but they offer much more than that. The shakes and the appetizers are amazing and the staff always makes sure you’re happy with their service. This is also a great place for a birthday of any age.

  • 4/5 Julie P. 3 years ago on Google
    Delicious...

  • 5/5 Toms N. 3 years ago on Google
    Great hamburgers and the best fries in Omaha.

  • 2/5 Andre P. 3 years ago on Google
    Food

  • 5/5 James G. 3 years ago on Google
    Really good Burnin Love Burger, and very good service.

  • 1/5 Ryan C. D. 3 years ago on Google
    Not very good quality from this location. I order through grubhub and I understand it wont be as good as in person but this is twice now I get an order with absurd amount of sauce and a very soggy bun- that's not a gourmet burger in any way. One of the fries was cold in the middle, I actually got a little sick as well. Not good quality- not worth the money in my opinion.


Call (402) 331-1349 Open on Google Maps

Amenities


  • Parking
    • ✓️ Free parking lot
    • ✓️ Plenty of parking
  • Payments
    • ✓️ Credit cards
  • Offerings
    • ✓️ Beer
    • ✓️ Wine
    • ✓️ Coffee
    • ✓️ Alcohol
    • ✓️ Cocktails
    • ✓️ Quick bite
    • ✓️ Hard liquor
    • ✓️ Comfort food
    • ✓️ Small plates
    • ✓️ Happy hour food
    • ✓️ Happy hour drinks
  • Popular for
    • ✓️ Lunch
    • ✓️ Dinner
    • ✓️ Solo dining
  • Accessibility
    • ✓️ Wheelchair accessible seating
    • ✓️ Wheelchair accessible entrance
    • ✓️ Wheelchair accessible restroom
    • ✓️ Wheelchair accessible parking lot
  • Dining options
    • ✓️ Lunch
    • ✓️ Dinner
    • ✓️ Dessert
    • ✓️ Seating
  • Service options
    • ✓️ Dine-in
    • ✓️ Takeout
    • ✓️ Delivery
    • ✓️ Curbside pickup

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