(Translated by Google) They give a lot of attention to each customer, which is certainly good in itself - but in the last half hour they are still trying to sell this customer a subscription, which makes waiting times in the store huge. There is also often little stock in-house. As a result, you wait 1.5 hours for a seller, who then has to indicate that the product is not available and it is often better to buy it online. (Original) Ze geven veel aandacht aan elke klant, wat op zich zeker goed is - maar het laatste half uur proberen ze deze klant steeds nog een abonnement te verkopen, waardoor de wachttijden in de winkel enorm oplopen. Ook is er vaak weinig stock in-house. Hierdoor wacht je 1,5 uur op een verkoper, die dan moet meegeven dat product er niet is en kan je het vaak beter online kopen.

Most unprofessional IT service I have ever come across. If you need to buy an apple product, buy it online or go to apple shop in Brussels. Two incidents with Switch Turnhout: (1) we ordered an iPad and they did not get back to us for 6 weeks. After a phone call, they suggested if they could order one through Apple.be and we buy it from them. We declined the terrible offer and bought the iPad on Apple.be ourselves and it arrived next day. We decided never to buy any apple products from them. (2) A macbook air needed a repair. They were supposed to give us an estimate within a week and with our consent, they were going to fix it. But we did not hear from them for 2 weeks and it turned out that the laptop was already fixed and it would cost us 120 euro. I was not happy with this but just said fine. Then we never hear from them again. They say, the laptop was sent from the warehouse (where they probably fix it) in Brussels but the logistics has never picked up their phone. They are the most unreliable IT service that I have ever encountered. (3) Switch customer service is terrible: They refuse to pick up the phones and the online contact form responds with "Sorry for the late response. Do you still need an answer to your question?" or "go to the local Switch shop for further information." At all cost, I strongly advise Apple users to use the Apple official store in Brussels and use different IT services for timely repair and reasonable customer service.

If I could put 0 starts, then I would do it. I ordered a new Iphone on september 28th, and I still didnt recieved, not even a real relivery date, everyweek that I go to the store they say this week for sure... come on Friday, then wait 2 weeks... then they say " Apple is really mysterious with their delivery date" we dont know yet. I asked to check in their system where is the phone at least, nothing! They didnt even wanted to go and check their system. They only want to cancel the order and make me a refund, this is not acceptable, if you really need something never buy at iSwitch Ghent at least, poor service playing with the customers. Also when you see something in stock, dont even trust it because they say, they just put it in stock in the web so people can order more, that doesnt mean that is in stock. So sad... and still waiting for my phone, as If I cancel it now and order it on Apple.be I will need to wait again one month (apple provide the date of delivery even before ordering... big mistake trusting this store)

Very friendly 😊

The store is no more there

Nice

Deze winkel noemt nu LAB9 na overname van Switch. Ruime winkel van Apple-producten en accessoires. Vriendelijk personeel die je vragen beantwoorden en zelfs via e-mail bereikbaar zijn, zelfs om een bestelling te plaatsen.

(Translated by Google) Traded in two old iPhones today and bought an iPhone 13 Pro Max. Very pleasantly helped by Xander and Michael. The whole process was smooth and time was really taken for me and everything was clearly explained. Top service! (Original) Vandaag twee oude iPhones ingeruild en een iPhone 13 Pro Max gekocht. Hierbij heel prettig geholpen door Xander en Michael. Het hele proces verliep soepel en er werd echt tijd voor mij genomen en alles werd duidelijk uitgelegd. Top service!

(Translated by Google) Fantastic help today by a very friendly colleague of yours, Xander. The product knowledge and helpfulness about certain features of this phone was really decisive. I will definitely be back to expand my Apple arsenal :) (Original) Vandaag fantastisch geholpen door een zeer vriendelijke collega van jullie, Xander. De productkennis en hulpvaardigheid over bepaalde features van deze telefoon was echt doorslaggevend. Ik kom zeker nog terug om mijn Apple arsenaal te expanden :)

Bij de configuratie van mijn nieuwe Mac mini M2, bleek al snel dat de mailbox niet werkte. Na een e-mail naar deze winkel in Turnhout werd ik al zeer snel opgebeld door een zeer vriendelijke medewerker die met mij telefonisch het probleem overliep en al snel het zaakje klaarde. Dus er bestaat nog gedreven personeel die in een mum van tijd zaken professioneel oplossen en zich bereid tonen voor eventuele toekomstige vragen.

De mensen daar zijn supper vriendelijk alleen probleem niet opgelost door ingewikkelde support bij apple ni normaal