Aquarium lady was rude and not willing to share information. No idea of customer servicing. Once I left her and heard her saying to a colleague bad words in German about me.

Awesome HORNBACH, ps. Use the app and it'll show you where to find the items from your shopping list... Love it

The place and articles are good enough. The attention from the people is incredibly bad. I’ve had bad experiences in every single department, looking for assistance when buying, returning stuff, cashier... The only reason I go there is because Bauhaus is far away from me.

The personal was so good. The woman don’t speak so good English but she tried to help us and she draws to be sure we understand. Very good and helpfully

Terrible service. One of the worst DIY stores Iv ever been to. The staff are unfriendly and unhelpful when questioned on a topic. Furthermore even after 1+ years of covid they still have no got a structured, fast and efficient system for click and collect resorting to needing to wait in queues for even more than 30m as shown in the picture. If there is another DIY store in the area or on your way your better off there. Story gets worse, the queue continues even more inside. To make matters worse the entrance for click and collect is the same one used for all the heavy duty forklifts going in and out constantly. Witnessed a customer almost getting hit if not for her jumping out the way and not for the personnel stopping. Nightmare....

I orders all my materials on line for collection same say and the system worked great. Staff was great and very helpful

From food to clothing, everything is there.

Loving it♡

Great prices fir things that you need at home

Unbelievable

Very helpful staff.Must' ve made changes from last time I was there.

Ok

Ok