1/5 Vlad C. 9 months ago on Google
Terrible
Experience
-
Missing
Items
and
Unprofessional
Customer
Service
I've
had
the
unfortunate
experience
of
ordering
from
Five
Guys
multiple
times,
and
each
time
has
been
a
disappointment
beyond
belief.
It
seems
that
they
have
perfected
the
art
of
messing
up
orders,
as
missing
items
have
become
a
recurring
theme
in
my
interactions
with
this
restaurant.
On
my
most
recent
order,
I
once
again
found
myself
shortchanged
by
Five
Guys'
inability
to
get
a
simple
order
right.
A
missing
burger
was
the
cherry
on
top
of
this
already
disappointing
sundae.
It's
baffling
to
think
that
a
restaurant
can
consistently
fail
at
fulfilling
such
a
basic
task
–
accurately
putting
together
an
order.
As
if
the
repeated
errors
weren't
enough,
the
real
icing
on
the
cake
was
the
customer
service
I
encountered
when
I
tried
to
address
the
issue.
Upon
calling
to
complain
about
the
missing
burger,
I
was
met
with
a
level
of
unprofessionalism
that
left
me
utterly
speechless.
The
representative
on
the
phone
seemed
disinterested
and
even
apathetic
about
my
concern.
It's
as
if
they've
become
immune
to
customer
complaints
due
to
their
constant
mistakes.
This
attitude
is
a
glaring
reflection
of
the
restaurant's
lack
of
commitment
to
quality
and
customer
satisfaction.
In
a
world
full
of
dining
options,
there's
absolutely
no
reason
to
waste
time,
money,
and
patience
on
a
restaurant
that
consistently
fails
to
deliver
–
both
in
terms
of
food
and
customer
service.
Save
yourself
the
headache
and
choose
a
dining
establishment
that
values
its
customers
and
their
dining
experience.
