1/5 TJ A. 8 months ago on Google
While
Iāve
had
a
few
good
experiences
with
Tempe
Lake
in
the
past,
the
last
two
times
my
spouse
and
I
tried
to
use
their
services
was
an
absolute
nightmare.
The
first
issue
was
that
neither
the
techs,
vets,
or
receptionists
mentioned
at
ANY
point
in
the
process
that
they
will
not
refill
prescriptions
for
my
pets
medication
if
theyāve
not
been
seen
for
a
vet
visit
in
a
year
period.
Iām
a
new
resident
to
AZ
and
was
not
aware
this
was
a
law
here,
and
this
was
only
brought
to
light
when
we
tried
to
request
a
refill
and
were
denied.
I
had
a
weekās
supply
when
I
made
the
request,
and
they
did
not
have
an
appointment
slot
available
within
a
week.
So
I
suppose
they
expected
me
to
justā¦
not
give
my
dogs
their
medication
(which
can
cause
withdrawal
issues
if
itās
stopped
cold-turkey)
until
they
had
time
for
me?
They
wouldnāt
even
offer
to
give
me
an
emergency
fill
of
a
few
days
to
tide
me
over
until
an
appointment
was
available.
I
was
willing
to
give
them
the
benefit
of
the
doubt
because
this
was
technically
my
fault
for
not
being
aware
of
AZ
veterinary
laws,
but
why
not
convey
this
information
to
me
at
ANY
POINT
in
the
process
until
it
was
too
late
to
do
anything
but
let
my
dogs
go
into
withdrawal?
The
second
and
most
recent
issue
is
that
they
were
holding
the
results
of
a
urinalysis
(that
Iāve
already
paid
$120
in
full
for),
hostage
until
I
come
in
for
a
visit
that
will
cost
me
more
money
I
donāt
currently
have
available.
I
initially
scheduled
an
appointment
for
an
unrelated
physical
injury
(a
bit
of
a
hurt
foot)
which
thankfully
resolved
from
medications
prescribed
from
an
emergency
vet
I
visited
earlier
in
the
week.
The
appointment
with
Tempe
Lake
was
postponed
once,
and
finally
cancelled
due
to
the
injury
improving
and
then
completely
resolving
in
the
time
before
the
appointment.
Yet
again,
I
was
at
no
point
informed
that
they
would
not
release
the
results
of
the
urinalysis
without
a
vet
visit,
even
after
the
appointment
was
cancelled.
I
finally
reached
out
to
inquire
about
the
results
(which
were
4
days
later
than
they
told
me
to
expect
them)
and
was
informed
that
since
the
dog
has
not
been
seen
in
over
a
year
(Iāve
long
since
changed
my
primary
vet
to
a
mobile
one
after
the
first
incident
-
they
are
up-to-date
on
vaccines
and
checkups)
that
theyāre
unable
to
send
the
results
of
the
test.
I
offered
to
have
the
records
from
both
the
emergency
vet
and
the
mobile
vet
faxed
to
them,
and
was
denied
again.
When
I
mentioned
over
the
phone
that
I
did
not
have
the
money
to
bring
my
dog
in
for
an
appointment,
the
so
called
āsupervisorā
literally
snickered
at
me???
as
if
me
being
broke
is
amusing
to
her,
and
said
thereās
nothing
that
can
be
done.
I
was
not
asking
for
a
prescription,
meds,
medical
advice
or
ANYTHING
other
than
the
results
I
paid
for
and
am
owed,
which
I
planned
to
share
with
my
primary
vet.
I
brought
the
urine
sample
in
to
them
because
they
offered
a
better
rate
than
the
e-vet
and
said
they
were
willing
to
accept
it
immediately.
Unfortunately
my
mobile
vet
couldnāt
accept
the
sample
as
quickly,
and
since
time
is
of
the
essence
in
these
matters,
I
tried
Tempe
Lake
again
since
we
have
a
history
there.
I
contacted
my
emergency
vet
immediately
following
that
call
asking
if
they
could
assist
me
in
obtaining
the
recordsā¦
and
wouldnāt
you
know,
within
an
hour,
I
had
the
results
in
my
inbox.
So
why
put
me
through
this
absolutely
infuriating
ringer
if
you
were
able
to
send
me
the
results
the
whole
time?
Like
I
mentioned
earlier
in
my
review,
Iāve
had
nice
experiences
at
Tempe
Lake,
but
the
way
I
was
spoken
to
during
the
last
call
was
frankly
unacceptable
for
a
professional
clinic.
I
wonāt
be
visiting
this
clinic
again,
and
would
urge
people
reading
this
review
to
either
seek
another
vet,
or
ask
for
every
single
step
of
the
process
and
legalities
revolving
meds/test
results
to
be
explained
in
excruciating
detail,
because
I
can
guarantee
it
will
not
be
offered
to
you
freely.
I
hope
this
clinic
hires
staff
that
is
able
to
convey
important
information
about
your
animals
health
(like
any
vet
clinic
should)
in
the
future.
1 person found this review helpful š