10:53pm. if i could give it a zero i would i waited almost 30 minutes for one car to get two coffees and a frappe. the frappe should’ve taken 5 minutes maximum and the two coffee 2-3 minutes. if you’re going to work at a coffee stand maybe learn to be quick and efficient. for such a large company you would think they would hire people that could actually do their job. 100/10 do not recommend coming here.

Horrible service and it's rare if my drink comes out good. I'm also at a different location every night and they be giving you the worst attitude I'm just fed up with bigfoot. I also do not understand how they will announce new drink's and none of their location's know how to do them and oh, they also don’t like it when you ask them for their new drinks. I have to cancel big foot I've been coming for years to most of their location's and I've had the worst customer service. I believe the only location with good customer service that I've ever had was at the Issaquah location and I'm not sure if because it was a guy. I had this barista roll her eye's at me because I had asked about a new flavor drink at the kent location it seemed like she was training someone but the one she was training also had an attitude towards us. I just recently started leaving reviews for them and the only reason I'm doing them because of how bad their attitude and customer service is and the training they need. They don't even deserve a one star to be honest.

Unfortunately very disappointed with the service here. I visited from Canada and was excited to have one last Seattle experience before the drive home. 1st thing is they had 2 drive thru’s ? So my sister and I sat in line for 30+ mins. We get up to the window and the peeing was fine but then neither mine nor my sisters card worked at their machines ( which the barista said it had had issues with her past 3 cars ) As well as we had just gone shopping at winco and McDonald’s directly across the street so we know for a fact it wasn’t an our card issue. They had already handed us our coffees and all they said was “ I don’t know why it’s not working we know it’s not your card it’s our machine “ and they literally made us hand our coffees back. So we spent 30+ mins in a line up to then get asked to give back our iced coffee because they’re machine was not working. I don’t know if it’s anything like Canada but honestly I have never experienced anything like that being asked to hand back coffees because the company had issues. In Canada 1 it’s against the law to take back drinks once they exit the window not to mention anywhere I’ve been too if it’s a company issues they say “ our machine is down it’s on us today “ Anyways not the experience I expected

The service at this particular location leaves a lot to be desired. We were the second car in line and it took us over 20 minutes to get out. This is the second time I’ve had this barista, and the last time the wait was over 30 minutes, so I’ll give her props for some level of improvement, albeit small. This barista cannot multitask, makes one drink at a time, and plays on her phone while the espresso is pouring. I figured she could maybe have prepared the other drink while she was waiting but no. She also frequently got distracted talking to coworkers and during those times would completely stop what she was doing to have a conversation. The wait for two coffees was very unreasonable. Now, the issaquah location gets 5 stars. This one needs baristas with a sense of urgency.

I'd leave 0 Stars but I cannot. I was the third car in line, waited for over 30 minutes, and didn't even make it to the window before having to leave in order to not be late to work. The speed at which they take and serve orders is abysmal

I’d give no stars if I could I agree with everyone else!!! 4:00a one car in front every morning this is the slowest I’ve ever dealt with!!!! 30 min for the one freaking car ahead of me. We come to this place every morning sadly since my boyfriend works close to there and she sucks. One time we ordered just a BLENDED mocha and she took 15 min that’s not necessary dude just go somewhere else and do yourself a favor!!!!!!!!!! They don’t even make good coffee after all the waiting. They just need to let that chick go who’s working at 3:45a!!!!! Side not we’ve been going there a year and no improvement

Tried Hazelnut flavored Latte at this drive through location. Tastes really good. There is some wait always 3-4 cars ahead of us.

Most of the time your servers are friendly. But today the girl was rude. Talking to me like I did something wrong for pulling up to the window. Not sure what her problem was.

So extremely slow no matter what time you go there. You shouldn't have to wait 30 to 45 min to get coffee with 2 cars in front of you! Its sad too because I love Bigfoot so much but this is so ridiculous!

The one on Central Ave in Kent is just ok. The problem I have is when you order a hot drink, it come out luke warm. When you order an iced drink, they fill the entire glass with ice so you only get a few sips. If you ask for light ice, they still fill it up at least 3/4 of the cup. Either way, hot or cold, it's always WAY too sweet. I need to stop going there because I am always disappointed. I miss the one in Feddi! They always got it right.

There was a long line, but definitely worth the wait. The green tea frostbite blew my mind, so yummy! 😋

I ordered a drink orange yet to sickle and I didn't even blend it I just gave it to me iced if that's what I wanted I would ask for that but that's not what I wanted I asked for the Frozen blended drink and there were three people there working it wasn't like they were overworked or anything doesn't make sense

Two stars for the very tasty iced tea. Otherwise, I was not a fan of the rather rude service I received. The person taking my order seemed very bored and upset I even showed up. I'm not expecting anyone to jump for joy, but a simple "Hey, how are you?" wouldn't be too much, I'd hope. She also didn't know what the Bigfoot size meant, which made me think she was new. Nothing wrong with that if that's the case, but I'd think that would be one of the first things to learn. Not too sure I'd come back to this particular location.

Big foot always good and the prices are great

.. The drinks are very good. excellent taste the problem . It is that they are very slow, I waited about 12 minutes for a drink when there was only one car in front of me. and there should be an adult because those who work are young and there is no order and they do not take work seriously.

Noice peeps noice place I'll go back for more big juice.

Drive thru service is the best. Super friendly.

Tried this location twice over this past weekend separated by a few days. First day they made the coffee iced instead of hot like requested and the cream in the energy drink was frozen resulting an a curdled like experience. For the second visit they made it a dirty chai without asking. Not horrible experiences, but not the sort of place worth returning to with so many other good choices.

Workers are really slow turning up music in the back and just walking slow to put a towel down only one girl working with other girl doing nothing. Had to wait 40 mins just for 1 drink like are you serious and bro nobody’s going to tip you so stop wasting our time and flirting with customers.

I love there primate peach, mythical mango 🥭. The fact that they are open 24hrs is awesome 💯. Every location I've been to has had great customer service and great drinks. There has only been one time I didn't like my drink.

It pains me to write this, because I’ve been spending $9.63 at this Bigfoot almost daily for the past 3 years. TLDR: This spot used to be great all around, but the new employees make it a shell of what it was. Spend your money at the 50 other coffee spots nearby. The quality control has taken an absolute nose dive. Out of curiosity, I’ve gone to other bigfoots this month, and get the same product I’m used to, so there’s either a lack of training or management oversight that leads to an absolute wildcard when you order something. Every barista has their own brand of oversweetened garbage, and no amount of tweaking my order leads to the result that I’ve come to expect from Bigfoot. What sparked me to write this review is how embarrassingly bad the customer service has become. Just now, I sat in the empty drive through having a staring contest with the two employees sitting outside smoking cigarettes on the curb. Is there a bell I need to ring now? Do I need to know the password? I’ve become increasingly agitated over the past month with the current crew of employees. They genuinely seem annoyed that you’re interrupting their conversation when you pull up, ask you the bare minimum required to make the transaction, then literally turn their back to you to continue gossiping with their coworkers. The profane and unprofessional conversations that I’ve overheard puts Army mechanics to shame. The Bigfoot that I’ve been a loyal patron of felt like a group of friends- the old crew knew me by name, had my order ready or started when they saw my car, and our conversations were often the highlight of my commute to work. With this crew, I leave either annoyed or embarrassed by the reaction I got from literally giving them money. I could keep going, but hopefully my measly $10 being spent elsewhere will put this location on corporates radar. I’ll try again in a few months, but for now, there’s plenty of competition around to keep enabling this poor service.

This place is all over! They are open 24-7 which is great! They have a drink on the menu for just about everyone with clever names. The people working are always super friendly and fast! It's an all around great place to get your favorite drink!

This was my first time customer service was great! Hence the 2 star not 1. The "coffee" was not so much. I feel like maybe we just order the wrong thing or something because people I know seem to love them. We ordered a standard latte and I got what the barista recommended. My husband and I ended up throwing both our drinks away we couldn't taste coffee in either, his latte tasted like steamed water with a splash of milk and I forgot the name of the drink I got but it tasted very off and weird. I've decided to give them one more try and will update my review if needed

Waited approximately 18 minutes before actually getting to the window. Ordered my drink then asked to give my number as I had a free drink available. Her attitude immediately turned and I was shocked with how she was treating me. Gave her what I normally pay EVERYDAY because I literally visit this location six days a week for my coffee all of the other girls there know that I do once I build up my free drink. Really really disappointing Visit and I truly do choose Bigfoot Java over “any other Coffee Stand” this visit kind of change my perspective.

I love the drinks here, it just takes ages to get them out. The appeal is being open 24h, and it's amazing for that. Quite a few times our orders have forgotten whip or something small, but they are generally pretty good at getting us what we ordered. The hot chocolate comes with marshmallow syrup, and it completely covers the chocolate taste, so order accordingly if you decide to get one. I like the Frostbite chai (vanilla & spiced mixed) with whip, if you're looking for something cold.

Big foot is better than Starbucks bar none. In their frappes Starbucks doesn't even out real coffee in them while big foot does, plus the sizes are HUGE!!! FOR LITTLE PRICE!!!!!

Always great coffee but why do you close down one side of drive-thru at 430 pm? This happens routinely, and I've seen as many as 4 employees inside. Currently in a line of 6 cars. Very frustrating. Wouldn't come if I didn't really enjoy your drinks.

Good coffee and fast completion. The staff was friendly and detailed. The place isn’t too safe it seems, so they don’t accept cash.

I love this Big foot Java. I always come here every weekend, and enjoy seeing everyone. All of the ladies that work there are always nice and bubbly. At this point I got there so much they know my order. Highly recommend.

Super gross coffee. Very bland, milk tasted microwaved and it was just bad. 2 out of 10. And im a coffee drinker, I've bought a coffee on average twice a day for the last 8 years. Id suggest hiring someone who knows how to make a latte. Especially late night.

Came in for a iced tea and ended up trying a new drink with berries and cream. Fantastic summer flavor! The girls there were great at helping me select the new drink.

So my husband and I bought few drinks from here and we got it door dash and his HOT coffee TASTE like WATER!!!!! The chick who my husband talked to wanted to argue with my husband about the taste of the coffee tasting like water and wanted to blame the door dash for it TASTING like water...from it being a hot coffee it shouldn't taste like water....this is horrible plece to go...she said she was the manger...why argue with someone who is telling u that the coffee u made tastes like water ...poor poor manger training....who ever my my husband talked to needs to go do training customer service at least...

This place is good but inconsistent. This bob head girl ALWAYS says no whip without failure im talking 10+ times. It’s only when she’s there.