Went in with my wife and I after buying a new hot tub. Totally clueless staff who had no idea what they were doing and tried to upsell me on a bunch of stuff that was completely unnecessary. I've had a hot tub before and what I really wanted was the chemical balance since i would rather get it done by a professional vs doing it myself. Wrong choice. Will never visit this store again.

Excellent customer service at the ALDERWOOD location. Always helpful and take extra time to answer my questions. Thanks Jeff and Nathan!! Highly recommend! Thanks again (always loyal to you) Kristine

Great service, I bought a big green egg 6 years ago and needed to have a part replaced by my warranty, Brady helped guide me in the right direction getting the warranty started through big green egg and ordered the replacement part when big green egg approved the warranty claim and got me the replacement part! Brady and his crew are very helpful whenever I have any question with my big green egg!

I have been using Lynnwood Aqua Quip for many years now. Brady has a great wealth of knowledge that he is teaching his newer co-workers. It's a great store to go to. I always find what I need.

Nathan & Ellen were super helpful today. They are very knowledgeable on their products and are always willing to take the time to answer questions. Highly recommend Lynnwood location!

Staff was extremely helpful and knowledgeable. This is our first hot tub and they helped me get everything we needed to get in up and running.

Horrible customer service and communication! Paid and ordered new hot cover was told they would call to set up a time for delivery, and today I got the call at work that they were on the way to my house. We had called and asked about our order and were told they would call us back and they never did!

Ellen, Matthew and Brady were amazing! They were helpful, professional and incredibly welcoming. We won't go to any other location.