do not go to this place is the worst. I went for possible uti they decided to make me a culture because the doctor thought it didn't sound like one because of my symptoms . she told me it would take 3 days and that I can call if I didn't hear from them. I called 3 days later and the receptionist told me that the doctor had to review it and that she will call me to let me know the results, A day passed and I didn't receive a call, I call again the next day and the receptionist told me that the doctor hadn't had time. I haven't heard from her to this day. It took a week and I asked them for the results so I could better show them to my doctor. The worst thing was that they submitted 3 claims to my insurance company. I called them to ask what the third claim was about since I knew about the visit and the laboratory but not about the 3 claim. When I called billing, they confirmed that the 3rd claim and did not know why and that they were going to contact me. What type of clinic is this? You get no answers and they give the worst service I have received from a Doctor, I will never go back to that place. I just hope and they fix the 3rd claim because there was nothing else besides the 15 minute visit and lab. Worst experience

I’ve never had a worse experience at a doctors office. First - the doctor told me that she didn’t know what was wrong with me, then proceeded to ask me if I had any ideas of what was wrong. Then the doctor gave a an idea for a prognosis and told me to try the prescription she wrote for me and if it didn’t work that I would need to see someone else. Then I went to the pharmacy and they didn’t send it in. I tried to call and no one answer me. I called the next day and the lady at the front told me she would send it right away. I called the pharmacy 4 hours later and still nothing. They still haven’t sent it. I called 3 other times until finally the pharmacist called them and made them send it over. I WILL NEVER GO HERE EVER AGAIN. And recommend that no one ever goes here if you want your medical problems to be solved

The staff seems to have zero concern for the patients waiting and care more about the phones and private conversations between them. I have been in a half full lobby for 2 hours and no patient has been called back in the last 30 minutes as the just take phone calls instead of taking care of the patients Infront of them, 4 of us are just waiting for pre hire drug screen. 2 hours for a half empty waiting room, find another clinic there is no urgency in this urgent care.

I don’t know if maybe they need to have a better group of people working on a Saturday or everyone needed to adjust their attitude. Was there for a drug screen and physical. The older lady was rude when I told her why I was there. The second lady with the glasses just seemed like she didn’t want to be there. The African DO scratch out stuff on my paperwork for work for no reason. So I had to go back and get it corrected. What a horror place. Definitely going to tell my employer not to send me back here.

My daughter visited this Urgent Care when she was severely sick. They didn’t even bother to do blood work. They ran a throat culture and we still haven’t received test results back (over a week and several messages left - and mailbox is also full so you have to hope someone answers) The next day after she went to urgent care she checked herself into the ER where they called a code Sepsis. Now a week later she broke out in a head to toe rash and we still don’t know what bacteria she is dealing with. So hopefully someone can contact her on Monday 09/18/2023. And I would also like to add the receptionist sounds like she would rather be any where on the planet but answering phones for this urgent care. Which is also concerning because you don’t know if the doctors are getting the messages.

Absolute trash. I spent 40 minutes trying to schedule through tricare. They don't take it and the front desk clerk had zero empathy towards my issue. Don't waste your time or money at this place. Edit: I did follow protocol, I called and was specifically told to go to your clinic. You are either lying to protect this review or your staff isn't aware of how tricare works.

I was at the AFC American Family care - Urgent Care in Kent, WA today, 10/20/2023 at 1:50pm and received very bad customer service from the front desk and especially from Patty. I went for a Covid test, was asked to come inside and swab myself for the test, then go wait in my car for 10minutes for the results. Mind you, this is an urgent care, shouldn’t they swab me? Either way, I went to my car and waited patiently. 20 minutes later I go inside and I asked for the result and they told me it’s negative. I asked for a copy of the results and they said they’d email me. An hour later I called and they said they’re working on them as we speak and they will send them to me. It’s now 6:50pm and I still don’t have a copy of the results (which I need for logistic reasons). Horrible customer service and healthcare assistance. I do NOT recommend going here at all.

Friendly staff, very interactive, wonderful atmosphere. Clean as a whistle.

I don’t know what it takes to be nice to patience. But anyway you guys should work more on learning how to respect and how to be nice with humans. Good luck

The staff at AFC is great every time I go in for my appoiments inregards to L&I,Yoselin and Eli at the FD are great professional and always in great/happy mood and make me feel always comfertable and always help me making sure my appts are rin the timeline needed and if i get reffered out they help me anlld explain everything step to step to make sure i understand and process and even if i have questions And I have to call back they help me and make sure to follow through how I need to. My MA Diana is great always so cheerful and just makes me feel like if ive been knowimg her makes me feel so comfortable. MY DOCTOR Sarah Barrick i really reccommend she is great and honestly she really cares for the care she gives you and really has been helping me go through my process and is very attentive. Im really happy and with the quailty of care im getting here is Fantastic ! The team is awesome thank you so much, as I continue in my process with afc urgent care!

This not a place for Airport employees, they’ve kept me waiting for urine test as my employer said to do it. I’ve couldn’t get on time to my work back to the airport. Because Airport employees have to wait in the queue, as a patient. There is another one in Kent, for airport employees they don’t let us wait, test done within 2 min. Beside patient line is separate. Horrible Urgent care. Don’t come. Value your time.

Great customer service, answered all my questions the front desk girls are so helpful and friendly every time I come here ,great job especially Yoselin she’s the sweetest and has such nice attitude all the time I have been there 👏🏻🤓😬

Patty and Diane were great. I understand the long wait as the clinic was understaffed. But Diane was ver professional, polite, and a good blood drawer. So she made up for it.

I have very bad veins due to years of IV drug use, sober now 3.5years and most anyone who ties to draw my blood has a very hard time, Diana hit it on her first try. She was friendly funny and made it painless. The reception staff was equally as friendly. Thank you so much!

Ok I don't know what all the 1 stars are being rated here but I totally disagree on that. I have been coming here for the last 3 years for my drug tests and I was never disappointed or upset. Anyways I came back there again today right upon opening time (8 am). I was the first patient there and was done less than 15 mins total. I didn't get the front desk lady's name but she was welcoming and friendly. Then the lady Diana Robles who processed my test was awesome too. Sidenote, it is better to come opening time if possible so you can avoid the big crowds and long wait periods. Overall I was happy with the service for today. Thank you AFC. 👍🙏

Dot physical. Scheduled ahead with a little waiting; but for the paperwork that needed to be completed, the wait was perfect. Very fast once I got in. The staff is friendly and professional. They even faxed the physical to the DOL for me…above and beyond the call of duty. Would recommend for your DOT physical. .

Came in for a pre-screen drug test. They're open til 8pm but stop doing drug tests at 2pm. There was nobody even in the waiting area or in the parking lot waiting and still wouldn't do a drug test. Plus the receptionist was rude.

I came in today for a quenteferin test for TB; I like their customer service skills. And how they offer all their options. I'm very, very happy with their overall service.

We held our daughter's place in line but when we arrived they told us the care provider doesn't see babies. Not sure why they would allow us to make the appointment in the first place. Now I have a vomiting baby in the car and we have an estimated hour wait ahead of us at a different clinic in a different town.

Great team and act very professional. I had been visiting for about 9 years never seen any problems at all.

The front office was kind and helpful. The MA was quick and very kind. The PA was friendly, quick and answered all my questions. He was very thorough and reassuring. Overall I had a fantastic experience considering how miserable I felt.

Also go here to get my DOT Physical Exams done. I send all my employees there and never a bad experience. I recommend this clinic to anyone that needs employee drug screens and physicals along with on the job injuries.

The clinic is immaculate! AFC Staff are very welcoming and helpful. Making my experience from the beginning the best as I continue to come for all my follow up appointments! Sarah Barrick is amazing! Shout out to all the receptionists for their professionalism and hospitality! Thank you

The medical staff was very kind and skilled. We didn't have to wait long at all to be seen. I appreciate this clinic. It's become our go to for any unexpected and urgent care need for the family.

The front desk receptionist was great. Very good communication and knowledgeable. The rest of the staff were also very good. Highly recommend.

Great customer service, answered all my questions and recieved my son's test results in about 20 minutes due to school requirements. I would recommend anyone to visit this urgent care.

Friendly service. Vary professional. I’ve been going here for my dot physical for a few years now and will definitely keep coming back.

Went in for possible bronchitis but now they're making me wait outside the urgent care while it's cold all because they think I have COVID. Car not included. Suppose to be getting paperwork to fill out but I've been waiting 10+ minutes for even that. Had this not been the only open + closest urgent care to get to, I'd go to another one in a heartbeat.

Had 2 employees get their dot physical done. Staff was very friendly. Had to wait 2 hours to be seen otherwise Had a very good experience. Would recommend.