I registered at this gym at 12/21/22, paid the $1.07 to register (they had a promotion going on). On January as I came back to workout, I was DENIED ENTRANCE, as they claimed my account did not exist on their system, and even after showing them that I had been billed, they claimed I wasn't registered, and would not be charged any monthly fees. Upon being reassured I wasn't a member, I signed up at another gym. On January 23rd, I was charged a membership fee of $32.09. I drove to the gym and spoke to a manager. This person told me he was going to get it solved and my money refunded, and would reach out to me. I was never contacted. Upon being charged again on February 21st for the amount of $53.49 (Annual Fee) and $32.09 (Membership Fee), I returned to the gym to question why I was being charged if my membership "did not exist", and why I hadn't received my refund. I spoke with Jacob Noble on this day, the location's General Manager. He then told me to contact ABC Fitness, as not even the General Manager could access my account to either refund me or cancel my subscription. I called, didn't receive any help from ABC Fitness, I gave my phone to Jacob Noble, so he could try to resolve the issue with ABC Fitness, he was also not able to. He then wrote a comment on the account he could pull up, which according to their system wasn't being charged, saying that ABC Fitness was supposed to issue a full refund, considering I was being charged for a service I WAS NOT BEING ALLOWED TO USE, and told me to email ABC Fitness. After multiple emails, I reached back to Jacob Noble, and informed him my problem had not been solved. His superior was able to pull my account, and they gained access to it, however at this point they claimed they would NOT ISSUE THE REFUND, and the best they could, do was cancel my subscription without charging me any extra fees. I was charged a total of: $149,76 for a membership I wasn't allowed to use. I expect a FULL REFUND.

James' friendliness and helpfulness warrant a rating higher than five stars. Because of his warm greetings, constant help and beautiful smile, I was compelled to inquire about his name. James exudes a delightful and positive energy, setting him apart from the other employees who unfortunately lack friendliness. I took a YoGa class with Melanie, and I love it. She is so energetic, cool and beautiful spirit, I’m looking forward to do more Yoga classes with her! To enhance the gym, it is advisable to include two or three machines of the same body parts where they currently lack equipment. Apart from that, the gym is satisfactory.

Gym is clean and people seem friendly. I go with my stepson as his guest. I like going there, I go in get a good workout and I'm out. Simple. We go fairly early and it's not far from the house perfect. I plan on going 3 days a wk

Large gym with a lot of equipment. I do like the staff. Definitely improving. Still short on leg extensions and leg curls. Always a line. I miss the old Ultima,but this will work..

Albert Cerda is the BEST trainer ever! He has helped and encouraged me through my transformation. I am very happy with my results so far and still working on strength, firming up and definition. Albert listens to what your goal is and he helps you achieve it. If you’re on the fence about using a trainer, Albert is your guy!

Best gym in the area! From the moment you walk in the gym you feel a positive energetic vibe. Cole and the rest of the front desk team always greet members with a smile. Whenever I have brought a guest with me to work out I always ask for Cole to show them around as he always wears a smile and never gives any pressure to join as the club as crunch fitness sells itself. The club has an abundance and variety of equipment. I have tried many of classes from spin to yoga and enjoy them all! Rachael Braverman is an excellent trainer she works with your goals and encourages you while keeping you joints safe. Glad crunch fitness came to Wellington!

Do not sign a contract with crunch I canceled my membership within the 30 day grace period they allowed back in 2022. Preconstruction .They have now reported me to a credit agency for $132. I brought this to their attention. Megan (manager)kindly told me there’s nothing they can do about it as it is with a third-party credit agency. her solution was to change my phone number.my credit is getting affected of no vault of mine..please stay away

Appalling experience. The manager articulated that he will not honor free guest passes unless you purchase a membership first. He also stated that we were just “overcrowding his gym” and wasting his time. I had just moved to the area and was interested in using the free guest pass that is advertised on the gyms website, and hopefully get a membership if I liked the gym and staff. Upon arrival the manager aggressively asked for my ID and rejected me and my wife for not having a local address on our drivers license, although we told him we were new to the area and looking for a new gym to be a part of. My wife and I left feeling attacked and disrespected. We took our money to LA fitness and had a wonderful experience with the staff and facility.

If I could give 10 stars I would, I’m in the customer relations industry and I have to say they are doing so good having Cole as their manager. He was so nice during the process, and their amenities are perfect, and SO CLEAN! Thank you for giving me a great experience :-)

Crazy busy and packed with people on every single machine and piece of equipment making it very difficult to get in a decent good workout. Other than that it is a nice facility. And once you sign up your obligated to make payments for 4 months before you can exit out of your contract.

I have been working with Rachel for the past 3 months and she has helped me work towards my fitness goals 3 days a week since then and it is my favorite part of the week! She makes working out a fun experience full of laughter and fresh new exercises each day! Love working with her and I have noticed a big improvement in my overall health and strength because she helps you inside and outside the gym! Truly an amazing personal trainer! The gym too is amazing with everything you could possibly ever need for working out! Plus, using the Hydro Bed after every workout has really aided in my post workout recovery!

Read the fine print. Singed up online on September 25. Today is November 25. Total cost so far $146.05. $73.72 of that charged in November. Every damn time I check bank account crunch has its hands in it. Nice of them to allow cancelation after 3 months,,,aka after they rob you.

This Fitness Center is the best in Florida. It's managed by very respectful and helpful staff. I've lived in multiple different cities and this by far is my favorite gym. They have something for everyone. The whole community is serious but is willing to help and give advice. Communication and equipment is top notch while continuously adding new things. Jake the General Manager is very courteous about any issue or questions you might have. Staff is ALWAYS keeping the gym clean while also re racking weights.Shout out to "Dom" for helping me out in a workout that I needed assistance in. Feels like a family.

Kylle Epstein one of the best trainers I’ve ever had. He asked my my goals and plans on how to achieve my goals. He hasn’t let me feel sorry for myself not one time. I have lost the ability to workout like I use to due to an injury sustained while on active duty in the United States Marine Corps. Kyle has transformed me into better shape then I was before my accident. He is knowledgeable on how the body works and how nutrition is the key to obtaining my goals. From the deepest part of my heart, if you are looking for not only a friend, mentor, Coach, look no further than Kylle Epstein! 💪🏻🇺🇸🏋🏻

Before joining this crunch, I had only ever been to my hometown small gym. I was very intimidated joining a bigger more crowded gym. However, since day one it has been the staff here that’s made me feel so welcomed and comfortable, giving me the confidence I needed. Especially Rachel, though I’ve never personally trained with her she’s been so friendly and helpful since day. She made me feel comfortable asking questions and has offered to spot me, and check my form (again, even though I wasn’t even signed up with her!) she was also the one who informed me of the kickstart program, where she has offered to help me with some form and knee issues. I love this location, this gym, and this friendly staff!!

Few months ago I decided I was ready to make some big changes in my health but I knew I needed extra support, knowledge and encouragement from a good trainer. I am so glad I found Matthew and Crunch Fitness Wellington FL. From day one, he has been nothing short of an amazing Personal Trainer. Two months ago during my first session I could barely squat, do a push up, or balance myself on one foot. Yes I could barely stand on one foot!!! Matthew still gave me high fives, positive words and would modify exercises to meet me where I was at. He has given me awesome feedback and information on how to support my goals outside of our sessions including healthier food choices I can make. I feel stronger, happier and healthier. Thank you Matty Ice (Matthew) and Crunch family for the great support, the gym is awesome.

This gym prioritizes profits instead of members. Taking advantage of "fine print" contract. Don't sign up here. You can see the high numbers of positive reviews. It's no surprise that this business is profitable. I signed up for a membership in August. Since then, to no fault of my own had to cancel for financial reasons. I was charged the membership monthly fee + the yearly fee. I called in an attempt to cancel my membership, stop future payments and asked to recieve the yearly fee back. I would have settled for even half of it and just to charge me for the month November. I wanted to be fair and give the 30 day notice. I gave more then 30 days. Crunch fitness refused to work with me at all stating I wouldn't receive any of the money they already charged me back and that they wouldn't cancel my membership until December. Plus me requesting to cancel now was also unacceptable..... and that I would have to wait until December and submit in writing to the gym or mail a letter to corporate regarding the cancellation. Fact remained I would still be charged until December. The club was happy to tell me if I couldn't pay that I could face legal proceedings and be sent to collections. An estimate of $126 is what crunch fitness would have received from me. My only vehicle unexpectedly needs repairs to the tune of $3,000+. I cannot afford to fix it so I definitely can't get to the gym. I could have provided proof with dates and everything. Fact remains this gym isn't "scraping by." However I am....... They didn't even offer to "freeze" my membership or like I said help at all. Only allowed to speak to the general manager and no one else. No other supervisor, no business owner, no nothing. I called corporate, this location is privately owned. Meaning nothing corporate can do. They don't tell you when you sign up that you can't cancel until after 90 days.

Is a great gym but too many people no way it is legal w occupancy permit. Tonight walked out of sauna and a young man walked right into the women's bathroom Gym would improve w more mature management. Yoga room is not sound proof and tonight the music from the gym was overpowering as well as in sauna w headphones in. Not a mature crowd

Great gym! Has everything you need and more. It’s also kept well maintained! Staff is very friendly and helpful. Thank you Natalie!!

I used to hate going to public gyms until I started going to this Crunch. The vibes are awesome and the staff is great! I once had an issue with my account and Natalie was so helpful and always so friendly!

Purchased a three-month membership for my adult sons back in September or October of 2022. Both cancelled their memberships when the three-month deadline came. Fast forward a year and I have still been billed for these two memberships that were supposed to have been cancelled. I went in to cancel the accounts once and for all, and I was told they had "no record" of said cancellations. I find it interesting that both memberships had only "one check in" and no notes. When I politely, because I understood this was not their fault as I suspect they were not even there at the time, told one of the gentlemen helping me that I have a hard time believing both accounts had the same information, and it sounded to me that they failed to include the notes of their attempts to cancel, he actually said " I gain nothing from this." Sounds to me like he gained a full year of additional fees collected times TWO. PLUS, I also had to pay to cancel the memberships an additional $140 for these memberships. When reviewing my account today I noticed that I was charged twice for one of the memberships, so I actually have paid $200! I would stay away!!! Only one positive thing to say is Rolando, the second gentleman helping, was patient and polite and is trying to help me get my additional charges corrected.

Crunch Gym offers a pristine workout environment with impeccably clean facilities. The well-maintained equipment ensures a seamless workout experience, complemented by a friendly and helpful staff, making each visit enjoyable and supportive.

Lovely gym, amazing friendly staff, welcoming environment. They truly meant it when they say it’s a judge free zone. Been going for a couple months now and they are so sweet to me every time. I go out of my way and drive 20 minutes out here to get in a workout because the vibes are amazing and their equipment is clean and safe. 10/10 recommend

I just want to say the Victoria is the best yoga instructor that the gym has by far. It sucks that she only does one night because she is truly gifted in the art of yoga. From her music selection, her range of poses, her creative dance like flow from beginning to end, her sweetness & kindness, her passion to getting down and sweaty with us. She should be used to train the other instructors for sure or be put to run the yoga department because she is more like master level. Grateful to have class with her, check her out Tuesdays at 6pm

Love this location. It’s always organized and clean. I originally signed up for another location because I live close to it but now I come to Wellington because of the atmosphere and the employees here are great! Candi is so sweet and especially Josh! He Literally is the best and always has a smile on his face! I hope he never leaves lol Only thing is I wish they had more variety of leg equipment lol

I just turned 50 and had not been in a gym for 5 years. I lost a lot of muscle from sitting at a desk all day and general inactivity, but I realized now is the best time to do something about it and signed up at Crunch Fitness in Wellington with a personal training package. They paired me up with Jordan who did an assessment of my goals and created a program tailored to me with a large variety of body weight exercises, weights, stretching and a focus on proper nutrition. Jordan was extremely knowledgeable, energetic and motivating! I looked forward to every session. There are people there at all levels and ages. They have a good amount of trainers out on the floor and everyone is very friendly and welcoming. Did I see results? My wife and I were hanging by the pool the other day and she said, "Looking good, babe"! So, yes, mission accomplished! Thanks Jordan!

Wellington Crunch is a top spot to workout in this area. It’s clean and has all the necessary items to get the best workout. The staff is friendly, friendly specially James at the front desk. They are helpful and attentive to detail as well. This gym is the best in this area hands down

The facility is wonderful!! Tons of equipment and a lot of classes with great instructors. Water massage tables, sauna, showers, lockers and reatrooms. The only down side is that during season, they're so busy you can't get on any of the equipment. Upside, you need tompreregister for the classes, so you are guaranteed a spot.

The staff is friendly and the gym is clean. BUT they make it impossible for you to cancel your membership!! I have called twice. I have emailed 4 times. I have shown up in person 3 times!!! THERE IS NEVER A MANAGER ON SHIFT TO CANCEL MY MEMBERSHIP!!! My next step will be getting a lawyer involved because I am DONE with this place. I have been trying to cancel my membership for OVER 4 months!! The managers are either not there yet, just left for lunch or just left for the day. This is absolutely ridiculous at this point.

I switched from planet fitness to crunch and I haven’t looked back since. The gym is very welcoming, spacious, and fully equipped with different machines to help you achieve your fitness goal. I would also like to add the staff member JP is exceptional‼️‼️. Sign up you won’t regret it.

I can't say enough about the phenomenal front staff at Crunch Gym in Wellington. From the moment I walked in, they went above and beyond to make me feel welcome and supported on my fitness journey. Their friendliness and professionalism set the tone for my entire gym experience. They always greet me with a smile and are eager to assist with any questions or concerns. It's clear that they genuinely care about the members, creating a warm and inviting atmosphere. Their exceptional service is a key reason why Crunch Gym in Wellington stands out, and I highly recommend it to anyone looking for a fitness home with top-notch staff.

Crunch fitness is by far the best gym in Wellington. The staff is on point. They take care of their members, keep the gym clean, and help you out if you need advice when working out. Tenzin specifically has helped me out a lot in the gym.

Love it here! As a gym newbie, everyone was very welcoming and have been super supportive of my goals. The PT department has been solid, and decently priced. The equipment is always working and plenty of them so there’s always available equipment. Everything is clean and well maintained. Plus, there’s a hydro massage bed for post workout. Win win.

Don't get a personal trainer it's a rip off. The trainers don't last more than 2 months until the assign you someone new and you will get surprise bills after already canceling. I was tricked into thinking i canceled my PT and got blindsided by a $125 bill when they never told me i had to cancel in person.

Awesome Hot Yoga Classes! Everyone could use a little more stretching. Not to mention cycling and High Intensity classes with a ton of weights. $29 a month, say what!?

I love the gym and its facilities. The price is also reasonable priced for all the amenities. The reason I am giving it three stars is because the gym is always severely crowded making it hard to actually use the squat rack for example. I also think the hours could be better on the weekends.

Honestly best gym I’ve been to so far. Great equipment, environment and not to mention great serve. HIGHLY recommend doing the personal training program with Jorge. At the Wellington location. Super dedicated, detailed, keeps you motivated and pushes you to keep going. Best trainer they’ve got !! 10/10

The best fitness experience I could ask for. I never thought of crunch as a first stop for personal training, but I have been blown away by the quality of the PT experience I’ve had. From the time spent to understand goals and limits up front, to the comprehensive and dynamic nutrition plan, to daily follow up about the workouts, Rachel has gone above and beyond to make this as successful an experience as one could have. The results have been stellar. We’d all be lucky to work with someone like this!

I have really enjoyed going to this gym since it’s opening. I have opted for a personal trainer, Rachel Braverman. She’s been absolutely wonderful. She pushes and encourages at the same time! The employees are friendly and accommodating!!! The gym does get a little crowded after work but we can always find a space or machine to use. Also this gym is clean and I have seen everyone wiping down equipment after use and cleaning products always within reach. So happy I joined!!!!

This place is amazing. The vibe is awesome and comfortable no matter what time I have gone. The staff is always so inviting and friendly. It’s always very clean and well maintained. Victoria (Tori) Ellis is my trainer and she is awesome. She keeps me accountable and pushes me more than I would ever do by myself. She pays attention to my weaknesses and strength and accommodates my workout towards those. However, she helps and guides me to working toward turning my weaknesses into strengths. She is motivating, knowledgeable, attentive and EXTREMELY supportive during this journey of mine. There is no judgment with her! She works with you and pushes you just enough that you think its you but really its her. SO glad I was able to get paired with her!!! I am one step closer to a healthier me and I owe it to her and the comfort of this gym!

I’m new to this gym, I’m temporarily staying in Wellington. I have to say I’m really unhappy with this gym. I’ll give it a couple stars because I do like the equipment, I think there’s a good variety, I tried some classes that I liked, the staff are friendly. Unfortunately, I don’t think I can work out here - it is the most crowded gym I’ve ever seen. And I’m not new to gyms. I’ve belonged to many gyms, I’ve belonged to city gyms. I’m no stranger to a busy gym - but this place is truly, genuinely out of control. And even when I came in during traditionally non-busy times, it was *still* like this, you can’t complete a workout. You couldn’t possibly follow a proper program here, so I’m gonna have to go somewhere else.