4/5 Lisa-Kim H. 1 year ago on Google
My
father
was
a
patient
of
Dr.
Graves.
Time
spent
with
the
doctor
is
normally
about
15
minutes,
which
may
be
about
the
same
with
other
specialist
or
primary
care
doctors.
My
dad
was
mostly
well
taken
care
of
by
the
doctor
and
staff.
There
may
be
time
of
inconsistency
due
to
large
number
of
patients
they
see
daily,
but
his
kidney
stone
issue
was
resolve
by
Dr
Graves
whom
also
monitor
his
other
urology
health
issues.
Dr.
Graves
will
refer
his
patients
to
another
specialist
if
he
notice
any
concerning
health
issue
that
is
outside
of
his
field
of
medical
practice.
Both
Dr.
Graves
and
Staff
will
work
hard
to
get
preauthorization
approve
or
will
assist
with
finding
out
from
insurance
why
an
preauthorization
is
being
denied.
I've
always
receive
a
call
back
when
leaving
a
message
for
the
dr
medical
assistant.
Frustration
can
occur
with
billing,
they
use
to
have
a
separate
billing
system
that
I
think
doesnt
sync
with
their
main
system.
So
a
co-pay
or
billing
payment
made
through
billing
system
online
would
not
reflect
in
patient
chart
and
additional
time
is
spend
for
them
to
access
a
different
system
to
confirm
payment
was
made.
They
did
recently
upgrade
to
a
new
system
last
year
that
should
have
resolve
that
issue.
This
advice
applies
to
for
both
this
office
and
any
other
medical
office
you
may
go
to.
Most
doctors
see
a
large
number
of
patients
daily.
Make
sure
you
are
communicating
with
the
doctor.
Ask
questions
whether
if
its
to
clarify
a
health
issue
or
if
the
treatment
plan
given
is
the
only
option
if
not
why
is
it
the
best
option.
Advise
them
of
any
change
in
health
or
diet
that
may
have
affected
the
results
of
an
lab.
Absolutely
seek
2nd
opinion
or
new
doctor
if
you
do
not
feel
your
medical
issue
is
being
addressed.
Sorry
for
long
review,
but
hope
it
helps.