Flagship ! Surely not. Went today for the sale and was held in a fake queue for 45 minutes despite it being below zero. Shop was empty, most clothes not on sale. Staff unhelpful, poor selection. Creating a fake air of exclusivity whilst your customers freeze is plain stupid. No one was happy about it. Shame on you Woolrich.

-20 degrees testing room for jackets :)

Very accomodating staff

way too crowded, almost impossibile to get assistance from the sales guys. No go

Top.

BEWARE of their returns scam for online purchases from outside the EU: they do not include the relevant documents with the purchase which results in delays to returns. Woolrich then refuse to refund

We found the flag ship store to be very well stocked up and good choice of winter jackets. Sales service was also good and helpful staff. However one point spoiled our overall purchase experience. The store staff complete the duty free documentation, however they ticket wrong box 'duty paid out in cash', although we did not receive any cash rebate. Also we were told to take the form to the Duty free office in La Rinascente. Upon queing for several minutes there, we were told that the office only processes duty free forms for purchases made in La Rinascente and not other shops. We felt that we were provided misinformation to get the sell by the staff and due to the incorrect form filled out we also couldn't even claim tax refund when crossing the border. I expect honest service especially from a flagship store.

Very nice staff. Found what I was searching for.

Good design but poor in-store customer service

Great location and great service. We were waited on by Daniele R. Who was very helpful and professional.

Such a pain, bought online, now having difficulty getting the refund, as woolrich hasn’t provided the right information to customs. customs tried contacting them many times - no reply at all. The telephone number provided never got picked up, and the customs paper contained wrong info. Had to chase them a few times myself, still don’t know when this can be solved. Worst online shopping ever!

Bel negozio, bel giardinetto interno, peccato sia poco utilizzato, e bella esperienza nella stanza a meno 20 gradi

Il negozio più bello di Milano, commessi super disponibili, competenti e gentili

La qualità dei capi parla da sola. Il personale ti guida e consiglia al meglio. La stanza a -15 permette di vivere un'esperienza divertente e unica con il tuo nuovo giubbotto. Store fornito ed elegante

(Translated by Google) We are at the top (Original) Siamo al Top

(Translated by Google) Bought online. The one who arrived smells of smoke, is stained, they put on a used jacket. Disgusting. (Original) Comprato online. Quello che e' arrivato puzza di fumo, e' macchiato, hanno messo una giacca già utilizzata. disgustoso.

(Translated by Google) Bad service. At the entrance the guy at the cashier tells me to come in that I will need the orders. Nobody looks at me or greets me or asks me if I need to. I approach a saleswoman to ask if she can help me. She very annoyed without a smile or a greeting, leaves what she is doing (taking product photos with a tablet) and follows me. The guy at the cashier was kinder, but the explanation and handling of the tax free was not correct. I was told about a discount at the entrance, but upon payment I discover that the product I have chosen has another lower discount applied. The saleswoman who "served me" obviously didn't explain anything to me, considering she barely said hello to me. Very good products, which is why I went to the store. But I prefer to buy it from a kinder dealer next time. Maybe they will realize what it means to have a job the day they won't have one since the way they treat people will probably sooner or later no longer have a clientele. (Original) Servizio pessimo. All'ingresso il ragazzo alla cassa mi dice di entrare che le commesse mi serviranno. Nessuno mi guarda né mi saluta o mi chiede se ho bisogno. Mi avvicino a una commessa per chiedere se mi può aiutare. Lei molto infastidita senza un sorriso né un saluto, lascia ciò che sta facendo (prendere foto dei prodotti con un tablet) e mi segue. Il ragazzo alla cassa è stato più gentile, ma la spiegazione e la gestione del tax free non è stata corretta. Mi è stato parlato di uno sconto all'ingresso, ma al pagamento scopro che il prodotto che ho scelto ha un altro sconto applicato minore. La commessa che "mi ha servito" non mi ha ovviamente spiegato nulla, considerato che mi ha malapena salutato. Prodotti molto buoni, motivo per cui sono andata nel negozio. Ma preferisco comprarlo da un rivenditore più gentile la prossima volta. Forse si renderanno conto di cosa significa avere un lavoro il giorno che non ne avranno più uno visto che per come trattano la gente probabilmente prima o poi non avranno più una clientela.

(Translated by Google) They have so many beautiful things. I found a cute T-shirt with the sheep and then what kind they offered me coffee and juice 😍 (Original) Hanno Tante belle cosine . Ho trovato una maglietta carina con la pecorella e poi che gentili mi hanno offerto caffè e succo 😍

(Translated by Google) The brand never contradicts itself either in quality or in assortment ... the sellers are friendly, and the cold room where you can use the duvets for the test, is certainly not very useful but picturesque yes! (Original) Il marchio non si smentisce mai né in qualità né in assortimento... i venditori sono cordiali, e la camera dal freddo dove poter utilizzare i piumini per la prova, non è sicuramente utilissima ma pittoresca si!

(Translated by Google) Beautiful shop in the center of Milan with large spaces, excellent for safe shopping. Huge range of parkas, jackets, but also sweaters and more, including shoes. Polite and prepared staff. With the discounts you can get great deals, otherwise at full price you pay for the excellent quality of Woolrich jackets. (Original) Bellissimo negozio in centro a Milano con spazi ampi, ottimi per acquisti in sicurezza. Vastissima gamma di parka, giubotti, ma anche di maglioni e altro, comprese le scarpe. Personale gentile e preparato. Con gli sconti si fanno ottimi affari, altrimenti a prezzo pieno si paga l'ottima qualità dei giubotti Woolrich.

(Translated by Google) Beautiful is beautiful. Great products. Dear salesmen. But there is that but. Sometimes these clerks think they have the right to enjoy your arrival as well as see a bacon in the salad. In words they are welcoming, but their non-verbal communication says something else and it is very evident. (Original) Bello è bello. Ottimi prodotti. Gentili i commessi. Ma c'è quel ma. A volte questi commessi pensano di avere il diritto di gioire del tuo arrivo come di vedere un bacherozzo nell'insalata. A parole sono accoglienti, ma la loro comunicazione non verbale dice ben altro ed è evidentissimo.

Lovely place and gentle staff