Customer service used to be so much better, but they seemed to have gone down dramatically in the last several years. Food is still good, but takes more than a while if they have too many people at the same time. The place could be cleaner. The staff is all pretty young, which is not a bad thing, but they don't seem to be trained efficiently on customer service. This one time we went all the fries were burnt 😕

You know I used to enjoy your food when I was a young girl back in the 80’s but now your food is TRASH! Disgusting to say the least! Thank God that In n Out us now in Texas! The lettuce is far from being fresh and the bun was moist from the lettuce and drenched in sauce! I also didn’t appreciate getting the end slice of the tomato. What a pitiful little slice of tomato.

Almost Every single time I order a curbside order, they missed some thing or mess something up. The purpose of placing a curbside order so that they can read off of a paper to make it correctly. Or to ensure all the stuff is in there. Three out of four times in entire burger is missing or an entire fry. I wish Whataburger would teach their employees care to detail. This is ridiculous. The lack of attention to accuracy. In addition, apparently they cannot place it’s lid on top of a cup properly. Spilling over my car.

Well this is my go to spot.. however this last stop wasn't particularly a good time... Ordered through the drive thru. And when I got to my friends house it was not what I expected... My soda was terrible flat and no flavor. And the fries tasted like they had been sitting for at least an hour.. and my extra bacon was well let's say suspect... You guys are still my go to.. just do better...

The girl at the counter was great! The food was not. They really just threw everything in the burger. Cheese not melted, all of the pickles stacked in the middle, 3 or 4 onions, and barely any lettuce. Way too much mustard. People do not spend their hard-earned money to get carelessly thrown together food. 😒 2nd visit, why can this location nit serve hit complete food!?! This food cost too much to be half-a**ed! Cheese not melted AGAIN, I got 3/4 of a burger, that looks partially eaten. Not going back here for Sure! I'm kind of scared to eat the burger! Did someone else already start on it?

Drive thru was quick. Food was hot and delicious. Fries were crispy. We were happy 👍

Typical fast food place, not very notable. It just has a little larger than average burger size with a little larger than average price. This location was fairly busy but didn't have much of a wait at all for food. The cleanliness of the tables and chairs were pretty bad and they were struggling to keep up with other cleaning tasks as well even when I saw multiple staff standing around not doing anything behind the front counter. Other than that it was an average experience with fairly quick service.

Drive thru time is unacceptable. Food is dry and far from fresh. No napkins, condiments. Fries half-way full.

I had a great experience at this location all because of David. He’s a good manager and has joy on his face being proud for the company he works for! We need more managers like him! He makes the atmosphere great and has a positive attitude. Thank you David and Staff for making my experience wonderful.

So we ordered through the drive-thru. Got the drinks and had to tell the cashier to please wipe off the cups due to excessive drink spillage on cups themselves; then had to ask for a cup holder, which we found out once we made it home, that the drink holder was defective and ripped a d cause one of the drinks to spill. Also, we live like maybe a few minutes away, but by the time we got home, we noticed the fries were a bit old, not warm at all and some were flimsy, like they were sitting for a while. Burgers were a little cool as well, far "cooler" than one would think for the short distance we had to drive home. By the way, we didn't get any napkins. Whataburger is usually my go-to spot for hamburgers, but this was not a great visit.

Great turnaround for this location. They had some rough days after the pandemic but this loxation has had fantastic service as of late. Hats off to the current manager and the crew. They address you by your name, they communicate together and their friendliness is showing. Also, the food is back to being fresh and delicious.

Average experience, around 3 or 4am is the time when there is little to no wait, so this trip was good. My food was correct, which I find rare if I order more than 1 meal with a wait. This trip was a good one though, no troubles and food was correct. Patty Melt was a bit dry though.

Every time I come to Whataburger in schertz, it's always something forgotten or the food was cold. They have been good at replacing the item no problem but to get cold fries and being half full. It's always at night when I go to so it's not crazy busy to not have a full thing of fresh full fries.

Stopped in to get a cuppa coffee and get back on the road .the hospitality was above and beyond they were on point at the store letting you know you’re welcome and that they’re going to take good care of you .anytime I’m working in this area definitely gonna stop at this location. The workers were awesome. Keep up the good work guys.

Always great here. Food order is accurate, food comes quickly, staff are friendly. They keep the dining room stocked and quite clean.

They tried to charge me for 2 double cheeseburgers after I asked for two large meat patties with two slices of cheese. A common order at most Whataburger's. Then when I was asking why the order cost so much when normally the meat patties and cheese are a little over $5 together I got the run around by an employee that clearly couldn't navigate the system. After I got the order and reviewed the receipt I figured out the issue. First they offered to refund one of the meals I didn't order, and keep everything, then they changed it, only refunded one of the meals and took everything and left me with an item cheaper than what they charged me for. Avoid this location at all costs.