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Frequently mentioned in reviews: airport (59) clean (18) train (12) area (10) city (10) toilet (9) modern (9) Medan (8) Airport (8) medan (8)
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  • 4/5 Ghea A. 2 years ago on Google
    - After arriving to the airport you need to fill your information (ID number, antigen/pcr result, etc,.) - Go to the airport check-in officer to get the printed ticket & save the suitcase/things that need to be put in the baggage. - After getting the boarding pass (bp), move to Security Check Point base on your gate written in the BP to check your ID, Boarding Pass, etc,. - While waiting the departure in Boarding Lounge, download the e-HAC application* *(the mandatory requirements for travellers for not hholding back when you arrive at the destination airport) fill according to your identity and your boarding pass. The airport is clean and huge, the direction is clear enough to be read by the visitors and the toilet is also clean. However, based on my experience the overall staff officers are not really friendly to the travelers, i think is really important if the airport could upgrade this matter. So, travelers will get comfortable services in airport, thanksπŸ™‚
    6 people found this review helpful πŸ‘

  • 3/5 Henry Erik E. 4 months ago on Google β€’ 861 reviews
    I can see the maintenance is not done properly. Escalators and elevators are mostly not operational. The toilet is not clean. Chairs are mostly occupied, especially at the arrival terminal. Too many checking entries point. First will be when you enter the airport. Then again before entering the departure gates. When I thought that was it, turns out there's another checking before Immigration. The distance between the second and the third is not that far. Seems redundant and repetitive. Strange thing is they will charge 10k for car even though the car only drop off/pick up passenger and not actually parked.
    1 person found this review helpful πŸ‘

  • 5/5 zues l. 4 months ago on Google β€’ 566 reviews
    Huge... Spacious.... Systematic.... Very helpful staff... Friendly people... Convenient. That all I can say besides its really clean. Especially their toilets. Praying rooms for both separated male female at every area. In main building and also at the gate. Shopping... Still so much to do. And I think this is one of the best airports I ever visit in Indonesia so far. 25 Dec 2023... Was here just now... Its getting super busy.. But the airport staff are very professional and will trained...made all the process and procedures went well... Kudos
    2 people found this review helpful πŸ‘

  • 5/5 Fendy Wiedardi L. 2 years ago on Google
    One of the most modern airports in Indonesia that even got 4-stars regional airport from Skytrax. The design is very simple with clear direction signs for passengers that is very easy to navigate in the airport. The airport is so big, probably one of the biggest airports I have visited in Indonesia. It has a complete convenient public transport that connects the airport to downtowns, like train and busses. For your information, this airport is located quite far from Medan city. Many tenants closed, maybe due to the pandemic. But, you still can find many shops and restaurants like Starbucks, A&W, and Solaria.
    2 people found this review helpful πŸ‘

  • 1/5 Herman 1 year ago on Google
    I'd rather say this is one of the worst international airport I have ever visited. If we have to compare this airport to its Malaysian counterpart Penang International Airport, this airport is a shame. Dirty toilets, chipped floor tiles, and stained carpets.
    2 people found this review helpful πŸ‘

  • 5/5 Rony S. 1 year ago on Google
    Big, majestic, and clean, these are the words that came to my mind when I first time landed in Kuala Namu. there are many empty rooms that have not been filled by tenants, maybe because of the impact of covid 19. This airport also has a choice of MRT transportation modes directly to the city of Medan, which makes it easier for passengers to travel.
    2 people found this review helpful πŸ‘

  • 5/5 Aris S. 3 years ago on Google
    (Translated by Google) The place is far from Medan city, many unofficial taxis operate at the airport. Be especially careful for the first time to the terrain. Better to take the airport train (Original) Tempatnya jauh dari kota medan, banyak taxi tidak resmi yang beroperasi di bandara. Hati-hati terutama untuk yang pertama kali ke medan. Lebih baik naik kereta api bandara aja
    2 people found this review helpful πŸ‘

  • 4/5 Sutini I. 2 years ago on Google
    A lively and very clean interior with a lot of shops, cafe and eatery available. The air-condition at departure hall is not working properly though. Luckily the Saphire Blue Sky lounge is still open until 18.00. The staffs were friendly and helpful. The air conditioner is working just fine inside the lounge. The interior of this place is cozy.
    2 people found this review helpful πŸ‘

  • 5/5 Liesbeth A. 9 months ago on Google β€’ 173 reviews
    even though the flight delay was over an hour, at waiting area Gate 8, the air conditioner didn't all work, the power plug was loose so the charger needed to be blocked, and the back of the chair was rocking. But the toilet is clean and comfortable... still 5 stars for the friendly service workers πŸ˜„πŸ˜„
    1 person found this review helpful πŸ‘

  • 5/5 AnilKumar B. 1 year ago on Google β€’ 73 reviews
    Kuala Namu International Airport, located in Medan, Indonesia, is a modern and efficient airport that serves as a gateway to North Sumatra. The airport has a sleek and modern design, with spacious terminals and well-organized facilities. The check-in process is smooth and efficient, and there are plenty of amenities available for travelers, including restaurants, cafes, Theater & duty-free shops. One of the highlights of Kuala Namu International Airport is its excellent transportation options. The airport is connected to Medan city center by a modern and convenient train system, which takes only around 30 minutes to reach the city. Taxis and buses are also readily available for those who prefer them. Overall, Kuala Namu International Airport is a modern and efficient airport that provides a pleasant travel experience for passengers. Its excellent transportation options and safety measures make it a convenient and secure gateway to North Sumatra.
    1 person found this review helpful πŸ‘

  • 5/5 Tina S. 1 year ago on Google
    This airport is spacious and has good decoration. The directions are pretty clear and understandable for arriving passengers.
    1 person found this review helpful πŸ‘

  • 4/5 Emil_ N. 2 years ago on Google
    Nice airport, but no idea why the air conditioning was not really work properly, we were feels like in a sauna in the domestic departure area πŸ˜…, especially when there are lots of people waiting the aircraft. Only certain area like gate 7 onwards has cooler temperature. The free charging station also need to be fixed. I was need to stroll around till the international gate just to get an working power plug πŸ˜ͺ. Pls fix this... πŸ™πŸΌ
    1 person found this review helpful πŸ‘

  • 5/5 Beby K. 3 years ago on Google
    Selalu Gunakan Armada Resmi Bandara Kualanamu. Menggunakan armada resmi di lindungi oleh Asuransi Jiwa (salah 1 syarat utk masuk resmi ke bandara dan bukan Asuransi Jiwa yg ada d STNK Mobil) selama perjalanan. Jika pesan Grab Kualanamu, selalu pesan dari Aplikasi bukan pesan dr nego harga muncung. SPG Grab Kualanamu Siap Membantu anda. Demi keselamatan diri dan barang2 berharga anda. #stopgunakantaxigelap
    1 person found this review helpful πŸ‘

  • 5/5 Farahdiba A. 8 months ago on Google β€’ 260 reviews
    Kualanamu is a great airport not too big but is comfy which is can find any restaurant nearby.

  • 4/5 Andrew K. 2 months ago on Google β€’ 179 reviews New
    Big n nice

  • 4/5 Hui Ling L. 3 months ago on Google β€’ 158 reviews New
    A lot of shops before enter the immigration but not many in the boarding hall. Only 2 restaurants over here. Anyhow it’s a comfortable airport with a lot of plug points for charging.

  • 4/5 Anthony H. 3 months ago on Google β€’ 104 reviews New
    Much improved from 10 years ago. So nice not having to pay an Indonesian exit penalty payment. And new Visa on entry is so fast, and can even be done online before you arrive. Was 500,000rupiah at airport pre-immigration counter. Nothing to fill out, just give them cash and passport and they give you two copies of your visa. One to keep and one for immigration checkpoint officer.

  • 4/5 C G. 6 months ago on Google β€’ 103 reviews
    Bandara Kualanamu International Airport in Medan, Indonesia, offers a commendable travel experience. Renowned for its cleanliness, the airport maintains a pristine environment, contributing to a pleasant journey for passengers. Despite its international status, it manages to strike a balance, ensuring it doesn't become overwhelmingly crowded, allowing for smoother navigation. A standout feature is the convenience of a train connection to the city. This provides a swift and efficient means of transportation for travelers, offering a hassle-free transition from air to land travel. The availability of a train enhances overall accessibility, making it a standout choice for those seeking efficient transit. Moreover, the airport boasts a diverse array of restaurants, catering to various culinary preferences. This culinary diversity ensures that passengers have ample choices, ranging from local Indonesian delights to international cuisines. The abundance of dining options contributes to a satisfying and enjoyable travel experience, allowing individuals to indulge in a variety of flavors. In summary, Bandara Kualanamu International Airport not only upholds high standards of cleanliness and efficiency but also distinguishes itself by providing a convenient train connection to the city and offering a diverse selection of dining establishments. It stands as a testament to Indonesia's commitment to providing a positive and seamless travel experience for both domestic and international visitors.

  • 4/5 Christopher G. 8 months ago on Google β€’ 56 reviews
    The airport is relatively new and spacious, located bit away from Medan City. But the maintenance is not up to the mark. But simple and hazzle free transfer..

  • 5/5 heritri 2 months ago on Google β€’ 35 reviews New
    Good. For those who ride a motorbike here, park the motorbike in parking area B. Parking area A is for car parking only.

  • 5/5 rocky m. 2 months ago on Google β€’ 33 reviews New
    Ok

  • 5/5 Guntur S. 3 years ago on Google
    (Translated by Google) Great (Original) Mantap

  • 4/5 Hadi W. 3 years ago on Google
    (Translated by Google) The facilities are complete, all areas are neat & clean. It's quite easy to find food & baverage outlets ... (Original) Fasilitas nya lengkap, seluruh area tertata rapi & bersih. Cukup mudah menemukan outlet2 food & baverage...

  • 3/5 Edy M. 2 years ago on Google
    Great airport with great design(i love it) I dont know why the air conditioner seems not work efectively.mant tenant food and restaurant were close during pandemic.toilet not too clean because there is tissue after someone use but no one clean it. Hope activity will normal soon

  • 5/5 rizky p. 3 years ago on Google
    Comfortable airport

  • 4/5 Muhammad Umar (. 2 years ago on Google
    I dont know what is actually happened to this airport. Toilets are dirty and smelly. Not well maintaned and looks dreadfull. I know it's partly bcause of pandemic but maintenance shouldn't be affected by the pandemic. Nevertheles still good airport.

  • 4/5 Noviandri Lukman H. 2 years ago on Google
    Main airport for north sumatra, Located outside medan, need around 1-2 oirs to go here from medan, and there is train access from central medan. Good airport but used to be very crowded, but during this pandemic era the airport seems empty

  • 4/5 Mufti N. 2 years ago on Google
    A modern and spacious airport serving as the major gateway to Sumatra.

  • 5/5 Aprizal N. 1 year ago on Google
    great airport that connecting with the third big city in Indonesia, Medan, the location of this airport is in Deli Serdang, North Sumatera, the facilities are good like other airport in the big city, also when u are landing here u will see toba lake from above when the weather are clear and ya overall my experience in here are good!!🫢🏼

  • 5/5 Eddie G. 1 year ago on Google
    Very loose checking process. They didn’t even open any of my bag with lots of electical devices and personal skin care products. That is very convenient for me lol.

  • 4/5 Pui Cheng L. 1 year ago on Google
    Decent size airport with eateries and souvenir shops. If you want to go medan from kuala namu, walk towards the train station and prompt a train which is 70,000rp per pax following a fixed schedule taking only 32 mins. This is a way better option than opting for e hailing be it grab, maxim or in driver cause this will take you about 1 hour with the road condition in medan. Also, for don't know what reason- the tourist center isn't open for sometime.

  • 5/5 M J. 11 months ago on Google
    Much better nowadays. There's also rest area inside the departure gate. Just look at the picture of how Medanese vs Malaysian check in at airport. Medanese looks like chicken grouped together rushing to the opening gateπŸ˜…πŸ˜…πŸ˜… though there's already a sign noticing seat number to check in. As if they don't know how to read. As a Medanese , I feel very ashamed . At KLIA, Malaysian people queued in a very long line though there's no sign πŸ˜…πŸ˜…πŸ€£πŸ€£

  • 5/5 Hasna Z. 1 year ago on Google
    Very modern Airport. Many souvenirs and duty free goods can be purchase here. Bika Ambon dan medan cakes can be purchase here too. Hassle free, Reasonable price and well packed as hand luggage if we purchased a few. Comfortable seatings, many restrooms and mussola facility for prayers.

  • 4/5 Suwaibah Y. 11 months ago on Google
    Big airport, cosy space area for waiting unfortunately no aircond. Only small air cond provided. Luckily our flight at night

  • 4/5 Capt. Nadeesh T. 10 months ago on Google
    Good small airport. Good public transport. You can take a train to town right from airport.

  • 5/5 Andhana N. 4 years ago on Google
    One of the best airport in the country... You can take some time in rest area around the gate... And the place is clean and enjoyable.

  • 5/5 Mom of Cat's F. 3 years ago on Google
    Good

  • 5/5 Aditya Wisnu W. 3 years ago on Google
    Nice place and nearly from kualanamu airport

  • 4/5 Yoni A. 3 years ago on Google
    (Translated by Google) Very comfortable (Original) Sangat nyaman

  • 5/5 Lopoiman C. 3 years ago on Google
    Nice

  • 5/5 Berkat Putra Jaya L. 3 years ago on Google
    Arsitektur modern dgn fasilitas yg canggih ?

  • 5/5 Suhendri S. 3 years ago on Google
    (Translated by Google) Cool and Interesting (Original) Keren dan Menarik

  • 5/5 syahrial h. 3 years ago on Google
    (Translated by Google) Quiet when a pandemic (Original) Sepi disaat pandemi

  • 5/5 alvin b. 4 years ago on Google
    Great airport.. same like soetta terminal 3.. just smaller

  • 3/5 dimas sinyo w. 3 years ago on Google
    Bersih tapi semenjak covid kok ac nya gak semua hidup sih.

  • 5/5 Dilla C. 4 years ago on Google
    The good architechtur,nice ambience,clean,good inteenet access,nice information service.

  • 5/5 Ojan A. 4 years ago on Google
    "Several spot look similar to Incheon Airport in Korea!" my thought said when compare experiences in both airport. It has many supported facilities for passenger, from wide ranges of shops, restaurants, couch, clean toilet and floor, great sunlight, even birds are flying above you inside the airport building. What amazed me was its nursery room. They have amazing features inside, from koala board to change diaper, automatic trash bin, water dispenser, sofa for breastfeed, and even the sterilizer was there. It really great facilities the have. Also inside the waiting room they also provide baby stroller, automatic disable toilet, and automatic water tap/refiller for passenger who bring tumblr. Amazing airport!

  • 4/5 Reinnuer A. 3 years ago on Google
    Damaged coz of covid19

  • 5/5 E P. 4 years ago on Google
    After seeing many airports in Indonesia, this is the best I found so far. Not only is it clean and modern, but it comes with an airport train to the city at a decent frequency, it has restaurants and shops at both sides of the customs, it is busy yet it's compact. The question is whether it remains to be so as it gets slightly crowded already, expansion seems to be in the near future.

  • 5/5 Aryanto 4 years ago on Google
    Clean airport, neat. Also people here mostly know how to behave. Although maybe because corona, all people wear mask

  • 4/5 Ardhana S. 4 years ago on Google
    Modern airport with complete supporting transportation infrastructures to go to downtown like train, taxy and toll.road.

  • 5/5 Silvana N. 4 years ago on Google
    Its a nice and bug airport in north sumatra that provide you with good public facilities, although the bathroom its quiet small but clean. Many shop and easy to find the foods also.

  • 5/5 Jefry A. 3 years ago on Google
    (Translated by Google) Comfortable .... clean ..... ?????? (Original) Nyaman....bersih.....??????

  • 4/5 Randi R. 3 years ago on Google
    D u8b9vvgzrd, xxes5ev ft ?

  • 5/5 Gibbas P. 3 years ago on Google
    (Translated by Google) Kereen (Original) Kereen

  • 1/5 Hermawan W. 3 years ago on Google
    (Translated by Google) The toilet is dirty (Original) Toiletnya jorok

  • 3/5 M. Fadhli L. 3 years ago on Google
    (Translated by Google) During this pandemic the airport was very quiet, and many were closed, for example, independent banks, airasia was very sad for customers who had gone all the way there (Original) Saat selama pandemi ini bandara sangat sepi, dan banyak yang tutup misal spt bank mandiri, airasia jadi sangat menyedikan bagi customer yang sudah jauh-jauh kesana

  • 5/5 Kasterlina P. 3 years ago on Google
    (Translated by Google) Very nice (Original) Bagus

  • 5/5 YELLO G. 3 years ago on Google
    Kualanamu airport keren

  • 5/5 Romi Kurnia T. 3 years ago on Google
    Sangat bagus, bersih dan nyaman. Pelayanan juga memuaskan

  • 4/5 Ilham H. 3 years ago on Google
    (Translated by Google) Well (Original) Baik

  • 5/5 Apil A. 3 years ago on Google
    (Translated by Google) Great (Original) Mantap

  • 5/5 Maria Sinta S. 3 years ago on Google
    Kualitas bandara ini terbaik, bangunan bagus dari segi arsiteknya. Fasilitasnya full, toilet bersih dan luas banget, semua petugas ramah, troli terdapat dibagian paling depan saat drop off bisa langsung ambil. tp semua toko saat ini masih tutup karena covid. Padahal mau beli bolu meranti huhu. Lantai ruang tunggu semua karpet yg bersih dan bagus buat foto dan ruangannya nyaman, bersih.

  • 5/5 Fina H. 3 years ago on Google
    (Translated by Google) Spacious, clean, tidy (Original) Luaas, bersiih, rapiih

  • 5/5 Joedi L. 3 years ago on Google
    Tempatnya enak dan luas...slah satu bandara yg nyaman

  • 4/5 Afan A. 3 years ago on Google
    Mhn diperhatikan untuk kebersihan toilet. Beberapa tisunya habis

  • 4/5 Arif T. 3 years ago on Google
    (Translated by Google) Still like that, the people are lonely now (Original) Tetep gitu doang, orangnya aja yang sepi sekarang

  • 5/5 Nurul W. 3 years ago on Google
    (Translated by Google) Very clean, comfortable, nice place (Original) Tempat sangat bersih, nyaman, bagus

  • 1/5 iamemma m. 3 months ago on Google β€’ 1 review New
    Please fix it once again. Please pay attention to the immigration here named Mr. Yoga. Please take care of his behavior. Please don't be rude or disrespectful to the passengers who are here. You should pay more attention to the language and behavior as an immigration here. You can do anything, don't be arrogant and rude to foreigners or citizens here, thank you
    4 people found this review helpful πŸ‘


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