Dell Exclusive Store - Porur image

Dell Exclusive Store - Porur

Computer store Computer accessories store

😠 Visited this showroom for a Laptop purchase. The elderly guy in the showroom was very rude and showed lot of attitude. Infact he was not wearing Dell uniform like the other guy who was attending another customer. Was wondering how he would treat people with no tech knowledge. Very bad experience, wo... People often mention store, laptop, service, good, recommend, experience, purchase, customer, staff, Dell,


Address

Shop no: 1&2, Door no:322, Trunk Rd, Kungumam Nagar, Porur, Chennai, Tamil Nadu 600116, India

Website

www.dellretailstores.in

Contact

+91 80 4800 8400

Rating on Google Maps

4.20 (220 reviews)

Open on Google Maps

Working Hours

  • Saturday: 10:30 AM to 8:30 PM
  • Sunday: 10:30 AM to 8:30 PM
  • Monday: 10:30 AM to 8:30 PM
  • Tuesday: 10:30 AM to 8:30 PM
  • Wednesday: 10:30 AM to 8:30 PM
  • Thursday: 10:30 AM to 8:30 PM
  • Friday: 10:30 AM to 8:30 PM

Featured Reviews


Frequently mentioned in reviews: store (13) laptop (13) service (11) good (11) recommend (9) experience (8) purchase (7) customer (7) staff (7) Dell (6)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 1/5 Babitha L. 2 years ago on Google
    Visited this showroom for a Laptop purchase. The elderly guy in the showroom was very rude and showed lot of attitude. Infact he was not wearing Dell uniform like the other guy who was attending another customer. Was wondering how he would treat people with no tech knowledge. Very bad experience, won't come back or recommend this place to anyone
    5 people found this review helpful 👍

  • 1/5 Revathi K. 1 year ago on Google
    Very bad customer service .the person is not explaining anything he gets irrited if we ask any questions.showing attitude he thinks he is the owner of the showroom but he is not.not recommended for any one.think his owner will take this seriously.
    3 people found this review helpful 👍

  • 5/5 moni n. 3 years ago on Google
    Really I had a great experience with this Showroom. The place is very compact and extremely clean. The storekeeper Mr.Prem has an amazing knowledge of the products. He helped me to choose the best one. Very impressed with the staff attention to Customer & patient explanation to my queries. My overall experience is pretty good & I highly recommend to all...
    3 people found this review helpful 👍

  • 5/5 Shrini V. 2 years ago on Google
    Friendly people. I went from Thiruvallur to purchase Dell AIO 7700. This was the ONLY STORE that properly responded. The store in my locality and Ambattur did not communicate properly and wasted lot of time. Anyways, these people finished transaction and tested the machine in 10 minutes. I will recommend this store to everyone.
    2 people found this review helpful 👍

  • 5/5 BALAJI K. 3 years ago on Google
    One of the best place to buy the Dell laptops. I have bought Touch laptop and am really happy about that. The staffs are very cool to explain various varieties and specifications.
    2 people found this review helpful 👍

  • 1/5 Ramendra V. 3 years ago on Google
    This is the worst store of Dell Brand. They informed one price on phone and then hiked the price with in an hour when visited the store. What the pathetic situation of this store is they recommend neighbouring Asus store.
    2 people found this review helpful 👍

  • 5/5 Reyol R. 1 year ago on Google
    Very good service from the showroom side , the sale executive was very polite and explained clearly what we want to know and they do their best in pricing .
    1 person found this review helpful 👍

  • 5/5 gideon a. 2 years ago on Google
    I purchased a dell monitor and cpu its was good....and first I have only idea of buying monitor..and with the help of the mr.prem dell associate person advice I also buy cpu thanks to him he discussed about all the products that I have asked...good communication and excellence of service done here!! Ill recommend to buy products here..Thank you!!
    1 person found this review helpful 👍

  • 1/5 Maheswaran G. 11 months ago on Google
    They are fraud. I given my laptop for service, they replaced my original motherboard with some faulty one. After I came back home I saw windows pop up for genuine copy. I realised something was happen on Store. The next day I go to store and ask about this... They behave very rude. Please don't go to this store for purchase or service or anything else.....
    1 person found this review helpful 👍

  • 1/5 Britto B. 2 years ago on Google
    Worst customer service. The person had bad attitude towards customers. i have been there to purchase a laptop and he was not even allowing me to check the demo laptops. I was trying to turn the laptop was lifting the laptop to test the hinges and he got upset. If the laptops are not sturdy ytf u sell it for higher price.
    1 person found this review helpful 👍

  • 5/5 GUNASEELAN.R 1 year ago on Google
    Really very good place to purchase dell products and really very happy of doing best prices compared with other showrooms and good support also mine fav shop with good response

  • 5/5 மணவாளன் �. 1 year ago on Google
    I bought a DELL G15 laptop and it was a great choice I can say. The Manager, he understand the need for my purchase, explain about the different models and gave me advise in all possible aspects. I totally recommend this store. My personal thanks to the store Manager :)

  • 5/5 Venkataramanan V. 11 months ago on Google
    We purchased Dell laptop from the Porur(Chennai) showroom. Courteous staff and explained the product features in detail. Very supportive and customer friendly staff

  • 5/5 S. Selva Jaba surya 7. 1 year ago on Google
    Very nice experience and customer service was good and polite. Explained pretty well about the product.

  • 5/5 Girishaa c. 3 years ago on Google
    Wonderful shopping experience. Staffs are very helpful and tend to explain us, the product in detail and make us understand it's specs. Configuration of the product during delivery took some time due to lack of staff and moving crowd in the shop. Rest is good and a worth shopping experience.

  • 1/5 Bala J. 11 months ago on Google
    Worst behaviour staff,not responding,rude behaviour staff, So pls don't visit porur Dell stor🙏

  • 5/5 Bantee N. 11 months ago on Google
    Good response I recommend this store,

  • 5/5 Vikram prem k. 1 year ago on Google
    Bought Lenovo charger from here. Price is reasonable. Laptop is working fine.

  • 5/5 Rajesh P. 1 year ago on Google
    Clean and quick transaction. Honest approach. On time delivery. Courteous staff. Overall delightful experience.

  • 5/5 Divya Princy J. 1 year ago on Google
    Went there after my Laptop's OS was corrupted because of an update. It was stuck on the Blue screen. I had gone to another place before coming here, there they said they can't get a backup of my data when trying to fix it. And that I should take the risk. But here, they recovered my laptop with the existing data and fixed the corrupt OS within 10 mins. They also explained the tech issue to me in an understanding manner. Fixed an SSD into my laptop to increase the speed of its performance and to avoid these kind of problems in the future. Now my laptop is in a better working condition although it's been about 4 years since I bought it. Thanks to the team for fixing my laptop in such a short time. Will recommend this place for Laptop services 10/10.

  • 5/5 Gayathri G. 2 years ago on Google
    Went for battery change. Quick and appropriate check. No bargain of cost. Professional service.

  • 4/5 Antony m. 1 year ago on Google
    Best place to buy laptop and customer service good 👌

  • 5/5 Krishnan S. 2 years ago on Google
    I had very nice experience with Manager and Sales Executive. They arevmore customer friendly, guiding, helpful and courteous. They seem to be an asset to the organisation.

  • 5/5 murugan m. 2 years ago on Google
    I bought a Vostro laptop couple of weeks back and it was a great choice I can say. The Manager, he understand the need for my purchase, explain about the different models and gave me advise in all possible aspects. I totally recommend this store. My personal thanks to the store Manager :)

  • 5/5 Sadha S. 2 years ago on Google
    I updated Os here .. they charged 800rs. Good service.. professional behavior..

  • 4/5 Milton Y. 2 years ago on Google
    Laptops are very costly 40k+. They don't have low budget items.

  • 5/5 prasanth s. 2 years ago on Google
    Happy with the service provided by the Sales person Mr. Prem. Keep doing good.


Call +91 80 4800 8400 Open on Google Maps

Amenities


  • Payments
    • ✓️ Credit cards
    • ✓️ NFC mobile payments
  • Accessibility
    • ✗ Wheelchair accessible entrance
    • ✗ Wheelchair accessible parking lot
  • Service options
    • ✓️ Delivery
    • ✓️ In-store pickup
    • ✓️ Onsite services
    • ✓️ In-store shopping
    • ✓️ Same-day delivery

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