Hospital opened at the end of 2019 with decor in white tones, with wooden details, lots of light and comfortable sofas in the waiting rooms. Friendly and fast service (at least for now) just to see it is worth the visit, so modern it looks like a hotel 👏👍

On March 3, 2023, I went to Hospital Trofa Saúde Braga Norte to undergo root canal treatment, I was told that the complete treatment would cost €206/207. During that first consultation, I was presented with an invoice for €130, which I questioned at reception, after contacting the doctor, it was correct. In the second consultation on March 31, 2023, just before starting the consultation, I asked the doctor how much this last part would cost, to which they replied that it would be €80. If that were the case, the treatment would cost €210, not far from the price initially mentioned, however, at the end of the consultation and at the reception to pay, they presented me with an invoice for €90. Total dishonesty on the part of the Hospital.

Clinical analyzes carried out on 26/05. Around noon they called me to say that a sample was missing and that I would have to come back the next day (new fast). At around 3pm they called me again saying that I would have to pay X more because the amount charged was incorrect. The difference was not significant however what if it had been? To this question of mine, posed to the lady who called me, the answer was, and in an arrogant way, "we all make mistakes, to make mistakes is human". On my second trip I asked if the harvests only took place from 8 am and the answer was "we only open at 8".. Anyway... In addition to the above, I have never waited so long to receive the results of an analysis. They finally became available on 10/05, that is, three weeks after harvest. Not even the breakfast offered at Ikea will make me go back.

I waited more than an hour for a dermatology appointment. Consultation price 60 euros. inadmissible.

A minha experiência já não era muito boa devido aos tempos espera das consultas, mas a experiência mais recente consegue ser ainda pior. Em Março tentei marcar um consulta, a disponibilidade da médica a que costumo ir era só em Maio, um pouco chato mas marquei para o início de Maio. Uma semana antes ligaram a adiar, um pouco chato mas compreendo, ficou para meio de maio. Quando estava a uns dias da consulta ligaram a adiar, já começa a ser bastante chato e difícil de compreender mas a consulta lá ficou para o início de Junho. No fim de maio ligaram para adiar a consulta para Julho. Portanto, para conseguir a consulta em tempo útil acabei por ter de mudar a data e ter a consulta com outra médica. Poucos dias depois o grupo Trofa Saúde adiou-me uma consulta com outra médica. Como não me conseguiram contactar por chamada simplemente alteram a consulta para uma data aleatória. Parabéns! Estão a fazer um excelente trabalho no que toca a convencer-me a procurar opções fora do Trofa Saúde!

(Translated by Google) Difficulty getting them to answer the phone. Request for contact through the website on the 3rd of January was never reciprocated. Delay in delivering PCR results and a bad professional performing the tests, which masks the clumsiness with "deviated nasal septa", never detected before in the 6 previous tests. (Original) Dificuldade em conseguir que atendam o telefone. Pedido de contacto pelo site no dia 3 de Janeiro nunca foi retribuído. Demora na entrega de resultados PCR e uma má profissional a realizar os testes, que mascara a falta de jeito com "septos nasais desviados", nunca antes detetados nos 6 testes anteriores.

I waited around 10/15 minutes for them to answer the phone. I scheduled an appointment for 06/28/2023, I booked it at a private hospital so that I wouldn't have to wait hours in a public hospital, I went in at 11:20 am, it was 12:25 pm and still no call from the doctor. To regret.

Very bad service

É inadmissível estar a 10 minutos a tentar completar um chamada em espera por um atendente em uma chamada paga pelo utente! Falta de consideração total pelo cliente.

My mother was treated quickly and efficiently for a very reasonable cost.

This hospital unit is very well located in the Nova Arcada Shopping Center, in Braga. I really like using this unit from the "Trofa Saúde" group. Service is fast and efficient. The employees are professional and generally friendly. The environment is welcoming and thermally comfortable. Normally, it is very easy to find free parking at the Arcada Shopping Center, which becomes a pleasant facility.

(Translated by Google) I was referred by the public hospital to perform an ankle ultrasound. I have an appointment scheduled for the 6/10. I have already made several contacts and I have not been given any response by the services that deal with the matter. Even the employees of option 2 at the North hospital sent an email to that service. I'm already considering that they're kidding me. Thank you for taking a quick resolution (Original) Fui reencaminhada pelo hospital público para realizar uma ecografia ao tornozelo. Tenho a consulta marcada para dia 6/10. Já fiz vários contactos e não me foi dada resposta alguma pelos serviços que tratam do assunto. Inclusivamente as próprias funcionárias da opção 2 do hospital Norte enviaram um email para o referido serviço. Já estou a considerar que estão a brincar comigo. Agradeço que tomem uma resolução rápida

(Translated by Google) There is no service at this hospital, in addition to the total disorganization, they send messages to the cell phone reminding us of appointments whose cancellation was previously requested. In addition, the values ​​practiced by consultation are higher than those practiced in the market. Anyway, one less option to consider. If you are thinking about scheduling an appointment or exam in this place, think again and look for other alternatives. (Original) Não há atendimento neste hospital, para além da total desorganização enviam-nos mensagens para o telemóvel a lembrar-nos de consultas cujo cancelamento foi solicitado anteriormente. Para além disso, os valores praticados por consulta são superiores aos praticados no mercado. Enfim, menos uma opção a ser considerada. Caso esteja a pensar em agendar uma consulta ou exame neste local repense e busque outras alternativas.

Aguardei cerca de 1hora pela minha consulta de dermatologia ( com agendamento prévio).

(Translated by Google) Poor service from staff and long delays in consultations. Complete opposite of Trofa Saúde Braga Sul. (Original) Mau atendimento do staff e longos atrasos nas consultas. Completo oposto do Trofa Saúde Braga Sul.

(Translated by Google) They don't deliver the exams within 15 days, they don't answer the phone and they don't return through the App. We don't even have anyone to complain to. (Original) Não entregam os exames a 15 dias, não atendem o telefone e não retornam pela App. Não temos nem com quem reclamar.

Viva a privatização (mercantilização) da saúde! Tive ontem a experiência na primeira pessoa de que não se pode estar doente ao fim-de-semana, ou a certas horas, porque talvez não seja tão lucrativo para a empresa. Não compreendo para onde vai uma fatia tão grande do orçamento de estado para a saúde, quando uma pessoa calha de precisar de serviços médicos às 4 e 15 de um sábado à tarde e o hospital não pode, ou não quer dar resposta. Tive que ir ao S. João para ser atendido, porque enquanto estas sanguessugas absorvem o dinheiro dos contribuintes, os hospitais públicos locais ficam sem meios para providenciar um serviço eficiente e para todos, sem excepção.

Sinceramente só num caso de absoluta falta de opção e de vida ou morte escolheria voltar a esta unidade. É notável o contraste no atendimento com as outras unidades de Braga Sul ou Braga Centro...

Profit oriented business for shareholders.

I was answered on the phone 15 minutes after calling, after making several attempts, always waiting more than 10. They told me that, in addition to the price of the medical consultation, I would have to pay 80 euros for a medical certificate for the purpose of revalidating my driving license. I've never seen such a thing! Unserious people working in a sector where people are in a state of need...

I went to an ophthalmology appointment, paid for the medical procedure to assess the grade of the lenses. At the time of the consultation, the vision analysis device was broken. They didn't give me my money back. Anyway...

Appointment with the dermatologist at 1020 she arrived at 1130 not satisfied at all the very friendly reception staff