2/5 Thanh-Trang H. 1 year ago on Google • 7 reviews
My
dive
buddy
and
I
spent
a
week
at
Poni
Divers
and
Homestay.
The
homestay
is
nice
enough
with
very
friendly
staff
and
decent
amenities.
The
administrative/
operation
part
of
the
dive
shop
is
disappointing
at
best
and
downright
awful
at
worst.
They
also
attempted
to
overcharge
us
for
cancelled
dives
based
on
refund
policies
that
were
unusual
AND
not
disclosed
at
booking
--Accommodations:
clean
living
room,
bedrooms,
kitchen,
and
bathroom.
Several
food
places
and
corner
stores
in
short
walking
distance.
Yani,
the
main
homestay
staff,
was
super
friendly
and
sweet
to
us
the
whole
time.
Several
of
the
dive
shop
staff
clearly
tried
their
best
to
give
us
a
good
experience
as
well.
These
folks
are
the
reason
I'm
giving
any
stars
at
all.
--Diving
ops:
frankly
maybe
the
worst
dive
ops
my
buddy
and
I
have
experienced
across
our
1000+
accumulated
dives.
Booking
was
an
ordeal:
we
had
to
ping
multiple
times
to
get
answers
to
only
half
of
our
questions.
Then
when
we're
there,
we'd
be
told
to
wake
up
and
be
ready
for
breakfast
and
immediate
diving
at
6am,
only
to
wait
over
an
hour
for
it
(with
no
warning),
leading
to
late
departure
for
the
whole
boat.
Communication
seemed
poor
all
around:
staff
being
told
the
wrong
time
to
show
up,
forgetting
to
book
nitrox,
"surprise"
customers
because
booking
office
forgot
to
tell
the
dive
shop.
The
list
goes
on.
It's
worth
pointing
out
that
the
dive
shop
insisted
on
full
payment
on
dives
that
they
cancelled
because
of
weather,
stating
a
"no
refund"
policy
not
on
their
website
or
disclosed
to
us
at
booking.
They
also
tried
to
substitute
low
quality
city
tours
for
cancelled
dives
and
wanted
to
charge
premium
for
basically
a
taxi
drive
around
the
city.
We
were
able
to
negotiate
a
settlement
but
only
because
we
knew
from
our
experience
this
is
an
unusual
refund
policy
(they
at
first
tried
to
tell
us
this
is
what
all
dive
shops
did).
I
imagine
they
were
able
to
charge
many
other
divers
before
and
after
this.
They
also
offered
us
a
free
diving
voucher
but
haven't
sent
after
many
weeks
and
a
reminder.
--Diving
experience:
we
had
terrible
weather
the
whole
time,
but
were
able
to
enjoy
a
couple
of
dives:
beautiful
swim
throughs,
huge
schools
of
barracudas
and
fusiliers,
and
dark,
atmospheric
chambers
on
the
wrecks.
Brunei
is
absolutely
worth
diving
in,
but
maybe
check
out
the
other
dive
shop
instead
3 people found this review helpful 👍