I had surgery here, the nurse and staff are very kind, always check on me and fast attend whenever have been called. The staff that in charge for food will come on the afternoon to ask for your order on the food. You can choose but the staff will recommend you base on your situation. I love staying here. Even though no visitor but the nurse staff is so helpful and kind. Got parking space, in patient guest can get rate rm5 for the parking fees. Others parking fees for the first 2 hours is rm3. For emergency can straight go to emergency room. For follow up or send in things for relatives can go to main door. Right now no visitors can visit patient because of the covid situation. You can send things for patient by drop the beg to the guard at main door and write the name and ward number. For admission other than covid case the deposit is rm500 if you have insurans, rm300 will be deducted for The covid test PCR. Then the rest will be refund after final bill.

2 stars given for friendly nurse and doctor that handling all the registration and consultation matters. The hospital environment is good. Now comes the worst part! Admission, from 11 am till 5pm still not able to admit! Being advised to wait at home for bed vacancy! Called at 3pm to confirm bed availability, 430pm reached, and still waiting to get admitted! The worst admission service ever I would say compared to other medical institutions.. And the basement parking, have to walk a long way until main lobby entrance. Basement door access closed temporarily, caused inconvenience to the visitors.. To add on, admission service, the emergency receptionist asked again all the information we provided earlier during registration, no communications at all, the information we have to provide again and again.. morning at clinic for consultation, taken weight and height, when admitted, still asking for height and weight, there is no systematic communication to handle patient data well! Kind of frustrated when being kept asked the same thing again and again! Lastly, please have courtesy to ask your patient if there's need of wheel chair, my patient already hard to stay on the feet, I know I could have asked, but then, I think this shall be the courtesy of medical officer to offer for, as a reputable medial institution like Columbia! Lastly, my compliment for the staff nurse at ward, very attentive and helpful to patient needs. Thumbs up for ward staff nurse.

I’m writing this review with regards to my recent experience that I had with Columbia Cheras. On 27th of February @ 11.15pm, I received a distress call from my sister that my dad is coughing badly and having shortness of breath. I rushed to her place immediately only to see my dad in a much bad condition then I expected. Being a heart patient himself whom went for a coronary bypass in year 2004 at IJN and recent follow ups in CVS, all his medical records are kept in CVS. Knowing clearly that he wont last such a long drive from Sg Long to CVS, I made a quick decision to rush him to Columbia Cheras. If I could recall back correctly what happened that night, I reached the A&E at around 11.40pm. Parked my car right in front of the A&E with the car door wide opened and I rushed my dad in. He was hardly breathing at that time. A Malay nurse on duty at that hour quickly alerted the MO to the scene. Dr Adam with the help of 2 other personal(I’m not sure if they are Dr’s as well or A&E staff) quickly attended to my dad while calmly explaining to me what could have happened and also took his brief medical history from me. His BP was around 190, Oxygen level was below 30, CXR revealed that the lungs are flooded with fluids, etc, etc, etc……..As a lay man I couldn’t explain further with medical jargons, but I’m sure what they have done, did stabilize my dad. Then came, Dr Ng Yau Piow(Cardiologist). He was called in by Dr Adam for further administration. Dr Ng gave us a very clear explanation on the situation and advised him to be administrated in ICU since his condition was still critical. Without much hesitation, I consented his advice. My next applause is to your ICU nurses, they have been so helpful in every other way, especially the care that they have shown towards dad the 1st 2 days in ICU. Not forgetting, the billing team(Mr Ganes & team) for the quick discharge process. On day 3, once his condition was stabilised further with the consent from Dr Ng, my family decided to transfer him to CVS to continue his treatment with his regular Cardiologist there since his records were maintained there. Dr Ng was personally in contact with me from the time we transfer him to CVS till his discharge 2 days ago. My whole family is so grateful to Dr Adam, Dr Ng Yau Piow, the A&E team, ICU team and the entire staff and management of Columbia Cheras who have directly and indirectly contributed to the recovery of my dad. Keep up the great work guys !!!!!! Sasitharan Vayaberi

A pretty standard hospital with all the modern amenities that you would expect from such a hospital. The one thing that's odd here is that the hospitality is missing at this hospital. Poor service can be expected as a standard from reception to all the way to the nursing staff. But the doctor here is excellent. My Doctor Peter was brilliant throughout and he clearly took genuine care in my well being. Some part of the building is dilapidated but for the most part is good. The price is considered very cheap when we compare to other similar hospitals. The food here is quite good and all the offerings at the Cafe is also good. There's ample parking and parking can be validated if you are admitted. Reception staff really needs to be trained more as they seem cold and disinterested. Please call before coming as they always seem to be full.

I've been admitted here twice this year. This is by far, the best medical experience I've ever had. I would like to share my honest review on the service provided by Dr Victor Chin & staff nurses from ward MD3. 1. Dr Victor - I have nothing but good words for doc. He is a skilled surgeon, performed my surgery perfectly and even help to repair my scar from previous surgery 3 years ago. I appreciate that doctor willing to explain every single details on all the questions I asked. Never feel rushed during every appointment. He is also definitely the most caring doctor I've ever known. After my 6 hours surgery, doctor checked on me every day for several days even after discharged. He advised me what need to be done when I had some issues/pain at home. He really goes the extra mile caring for his patients. 2. Nurses from MD3 - All of them were so kind, gentle, helpful, friendly and very professional. They always provide quick assistance whenever needed. I enjoyed my stay here due to all the nurses great & fun personality especially Nurse Ana..and some others. Thanks to all the nurses for the excellent care during my stay here. Thank you also to Dr Rohana (Anesthetist), OR teams, Physiotherapist, Radiology, F&B and the housekeeping staffs. Keep up the good work!

Just to share my experience with Columnia Asia Hospital - Cheras. First I was reffered by local clinic due to astmatic. My choice was this hospital since near to my house. Once step into the ER, I was greeted by a sweet lady named Amelia, she was so nice and very caring. Then I was attended by ER doctor named Dr Tai, a female doctor which also very kind and check on the necessary until I was admitted on the same day. Since no available bed at that time I was advised to proceed with the pre-admission and will be called upon ready. I did my x-ray at the radiology unit and was greeted warmly by staff named Siti Aisyah. Around 8pm same day, I received a call and advise to come to the hospital. Once arrived I was greeted nicely by the admission staff at the ER and hands me over my toiletries bag as a token of gifts. When reached at the ward, the nurse on duty was all very nice and pro in their job handling patient. My bed is no 82B (admitted from 29/1-2/2/2024). The assigned doctor was Dr Amin (IM) and Dr Azlina (ENT). Both are so good and very humble. Did my follow up check on 8 & 9 Feb 2024 and happened that 9 Feb 2024 was their anniversary. All patient were treated with a refreshment dessert arranged by Marketing Unit at the Cafe. Overall, I’m so satisfied with the treatment received by all levels. Columbia Asia Hospital - Cheras will be my first choice should I need to be treated by specialist. Never a single disappointing moment during my time at the hospital. KUDOS to the top management for giving the best training and facilities to all staff of any level which for me is non comparable to any other corporate private hospital. You’re are thr best. Visiting hours is another level which starts at 9am-9:30 pm daily - only children aged 12 below are not allowed.

I got an operation due to broken feet and post-surgical follow-up here. The nurse, the doctor and the staff are really nice. Super friendly and kind. It's nice to stay here. They make you feel homey and treat you well. Do note that no visitors are allowed because of COVID, which is sad in the beginning. But let me assure you, nurses are very helpful. Always provide quick assistance whenever you need it. Thank you so much!! This is my favorite hospital by far ❤️

My daughter was admitted for a fracture and was well handled by Dr Manmohan who was very assuring and he made the process smooth as possible for us. Second admission under pediatrics. Dr Hew Khor Fam gave very clear and simple explanation on what's happening and what will be done. During my daughter's stay it was her birthday. Doctor got her a cake and the hospital gave gifts with a birthday card which definitely made her happy. Not forgetting the staff/nurses who were super efficient very fast each time the calling button was rang and they were friendly and they were very helpful. The surrounding is very clean especially the wards, bathrooms were cleaned frequently. The food was also good and on time.

Doctors and nurses: A doctor at emergency department wasn't portraying the actual condition as he told us that my mother's appendix is definitely perforated based on CT scan, and we chose to admit here due to urgency. Then another surgeon came and told us not necessarily perforated as CT scan might not be clear and after surgery, the fact is its not perforated yet. Disappointed with this experience. However, the surgeon and some of the nurses were good and of satisfactory level. Ward: Definitely not up to standard as a private hospital with such an environment for the patient, dirty basin, wall paints peeled off with mold, serious toilet leakage(side note that the nurses did acted immediately to call technician and cleaner, then manage to change ward for us) but the environment is just dilapidated.

I’ve been following up with my check up here and the customer service skills is top notch. Every person works in this hospital in whatever position it may be, are friendly and smiling always. Hoping this humbleness & politeness will continue making a better valued & learning culture.

It was a great service given by each and every staffs. Only tht barely can contact with the doctors, other than that they super friendly and nice people. Additionally, the discharge process taking quite some time which make me goes for a nap😅 recommended to be make it a bit quicker. Thank you

To all the nurses and doctor from ward MD2 thank you for treating my son so patiently and full of grace. My son was warded here for 3 days. The staffs are all helpful and very friendly including the doctor. I don’t have any bad experience with this facility and its staff. Everything is clearly explained. The food is served also delicious and tasty. Definitely will refer here as healthy facilities for the future.

Products, quality & services were vital to all industries. More especially so for Private Hospitals because they charge very much higher fees. Must the half-cast fibreglass splints create unnecessary pressure points at locations that has nothing to do with the fracture? Relief pain and suffering. Not to create more pain and anxiety. We are all human and bound to have mistakes. Not listening to comments and complaints, will be another big mistake for all to consider and learn. So, specialists are not always right. They must have the love to help, treat, heal and save lives. These will show us how well or how badly they perform.

management please take note... Dr Peter Pragasam... He's an EXCELLENT doctor.. every doctor in your hospital are expert in their respective field. But Dr. Peter, he's another level.. his 'personal touch' are the reason I'm coming to this hospital for second and third time and incoming future... Also kudos to Dr. Mohd Azlan (Radiologist) and the male staff that handle the CT Scan.. They're the best Every nurse, and staff done their job wonderfully... Thing's to improve... 1) the safe locker in ward looked like trashed-toys... come-on.. if you don't want to maintain it, just remove it.. lagi sakit mata tengok mende ada tapi dah tercabut2 cover bateri dia.. 2) minor hose leaking in ward bathroom.. like I said, minor.. but come-on.. those thing can be settle.. you're private hospital.. Overall... I'm FULLY-SATISFIED with your service... Looking forward for the improvement..

Did my c-section with Dr Victor Chin...very caring O&G! Highly recommended to those who wants to deliver here. Staff, nurses, nursery team also super caring! kudos to the team..

Totally got 8 counter,but only one counter operation . Really take long time to wait for only registration....

Dr. Victor Chin is a very kind, professionalism, patience and caring O&G doctor. Thank you so much for his kind and concern in regard to my health and providing me with detailed medical check up so that i could get an early treatment and stay away from cancer. I feel most fortunate to know him and have him as my doctor. His personal touch and willingness to spend time with patients is a welcome trait for those he is treating. He is the best O&G doctor i have ever met! Thanks a ton, Dr. Victor.

Our 1st time at C.A Cheras. We walked-in before 5pm on Monday. Lucky the reception still accepted our registration. Our daughter have bowel problem & she was examined by Paed, Dr. Hew. Dr. Hew was caring & checked our daughter thoroughly. He took every measures to identify her problem. His assistant, Ms. Fiza was also very helpful. From start to end of their service, it was exceptional. This is the reason why we are wiling to pay more.

My suggestion is that hospital can provide a separate payment counter for those who use insurance services. To facilitate and expedite billing. It been waste a time with long Q, waiting self paying patient settled the bills.

I had a good experience altogether, Dr philip was great and gave me positive attitue to fight my dengue and very experience ,the nurses from the ward n icu ward was so helpful and kind,they always put a smile which really made my stay pleasurable If i would comment is the food n there is no available beverage anything to the patient. Cleanlines is also recommendable I will surely recommend

don't come here if you want to have covid test. price is higher than others but service is a mess. reception staff at emergency with bad attitude and refuse to direct patients to right procedures. I'm waiting under hot sun for more than 30min for the test. Kena cut queue while waiting for payment because there's no QMS. oh ya! RM 380nett is only applicable on weekdays office hour! :D

1. Went for the covid Pcr test yesterday. 2, test result was slow & no initiative to expidite. 3, lack of support & response, no idea how to expidite despite repeatedly requested. 4, pricing is more expensive than average. Paid close to Rm420 for the test n elsewhere is charging approx Rm200+ 5, disappointing with the service & test rendered, never explain the costs in the first instance and only given exorbitant bill afterwards. 6, lack of care & professionalism, perhaps it is profit oriented to the max. 7, if the covid test was done such poorly, I wonder how is a human being will be treated over here? 8, I seriously concern about its competency.

I brought my partner to Columbia cheras this morning around 7am today due to her ear pain. The doctor here at that hour told me that my partner is having nausea and vomiting due to the eardrum infection. My partner will get admitted. We have clearly requested for a single bedded room but they didn’t have any available room and then told me to do COVID test in order to stay with my partner. I check with the staffs as PCR result will only be given in 2-3 days. Then the staff told me to do RTK. Which I did the RTK test and got the result within 3 hours. The minute I got my result as negative, I drove all the way to the hospital. The staffs at the hospital stopped me and did not allow me to meet my partner and told me to go to the emergency room to do a RMT test since RTK is not allowed. This is extremely bad as I see this as a communication problem within the hospital. Each and every individual has their own idea or advice to give. Please don’t make your patient and their family to run around the world as per your need. I and taking this issue to the social medias since you have made me run the whole day and I am still sitting at the ER waiting for approval to meet my own partner! Reply : to your reply, I have already you yesterday and you have also spoken to my partner but replied here asking for my email???????

Dr Peter is a very good Doctor so far I see the best Doctor and very Professional, Nurse good. Hospitality good service okay. Room 92 Here I would like to thanks all staff and nurses which help me to pull thru this situation, keep up all the best.

Thanks to Hospital columbia cheras the excellent service provided by your delightful employees. Thanks to Mr. Alfean to your attention details n great communication skill and ready smile made the experience even better than I expected.

First time i have admit into this hospital. Honestly, this is the best hospital ever. Excellent services, good accommodation and very comfortable, best doctor and nurses, tasty food and feel safety🥰

My first visit on 3rd December was fine as I paid on my own. My follow up session on 12th December was disaster and I don't even meet the specialist due to the Outpatient GL issue. I came around 11.30 am, and they reception staff said we can help to request the GL and I asked to request and not proceed to meet until the Outpatient GL was issued. There are some additional document requested by MiCare to pursue the Outpatient GL. The first request was fulfilled by the staff and the second request reach the reception staff around 1.06 pm. I've been notified to give the second request around 2.15 pm. Then I wauted for another 30 minutes from 2.15 pm. Around 2.45 pm I called MiCare Careline and they said they never received the second requested document. I waited since 11.30 am to 2.45 pm at the lobby for nothing. Around 3 pm I just went home without even meet the specialist. Yes, I understand it is troublesome to request the outpatient GL but to let your patient to wait until ~4 hours, it is not appropriate. Please help to improve this. Even it is not for me, but please for the future potential customer.

Waiting times are often too long up to 2 hours for the ob-gyn outpatient clinic. Everyone gets 9am appointment (but doctors are not necessarily ready at 9am). In contrast, I am done at the government Klinik Kesihatan within 30 mins because they have carefully allocated fixed amount of patients for a certain time slot, thereby honouring the appointment time and no overcrowding during Covid-19 times. Columbia Asia is very crowded and sometimes doesn’t have enough seats. The doctor’s expertise is good but beyond that everything else doesn’t leave much to be desired despite paying a premium.

All great except one of the staff at reception counter, thus the four stars. Blamed me for not mentioning that I am covered under corporate insurance although I have already mentioned it inside the registration form. The nurses and doctors was great. [email protected] : Had a good experience during hospitalisation here so decided to change it to five stars now :) Dr Chaw is a great doc! Nurses and billing receptionist were friendly and sweet.

Some nurses at the station (if u see doctor by appointment) need to be refreshed with customer service value. Most of them are lacking in customer skill. No personalized touch, impolite (or rude I must say). This is not a government hospital. Please uphold your service standard to make Columbia Asia different from government hospital. Your service should be at par with your medical fees. I strongly suggest to send your nurses to customer service standard skill training. I like Columbia Asia Hospital Cheras Selatan so far. However, if the poor service continues, I may visit other hospital that can make me feel better and great. Ultimately, we are looking for a nice place to be treated. Just remember, your patients are either your promoter or other wise.

Good support when i was admit in colombia asia hospital, a. Thank you for Doctor Norzian Ismail ( cardiology) b. Thank you for MD3 nurses and their kind support c. Thank you for operation team and Dr Norzian d. Thank you for ICU ward nurses ,sister, pantry sister and their kind assist anx support. Thank you AIA insuranse and Colombia Asia Cheras admin team #AIA # ColombiaAsiaHospitalCheras.

Tq MD 1 the service n very good warm ,the nurses very kind my kids enjoy staying here and the doc also very good at their job....

I was warded here for 5 days. The staffs are all super duper helpful and very friendly. They treat patients as if their own relatives/family members. My son has been warded here 3 times since 2018. Never once i have bad experience with this facility and its staff. Everything is clearly explained. The food served also very nice and mouthful. Definitely will be my number one choice of healthcare facility.

Dear columbia hospital cheras, The television to display queue at cashier counter had been faulty for a long time. I didnt expect a PRIVATE hospital to be so slow in replacing faulty item. The staff at the counter already have broken voice, your customer also could not hear it properly and decide to stand in front of the counter as shown at the pictures. When will the management decide to change the TV and help both sides (staff and customer)? Next week is Puasa month, could management do something with it?

Had few visit and minor surgery here. Registration and admission was smooth. Good service by doctors and nurses. Happen in 2017 if not mistaken , the Lab Technologist guy (the staff who perform scanning/ultrasound) was very arrogant, i was there before 11 with full bladder. He has completed his job with 1 expatriate and busy explaining the result to the expatriate (is this his job btw?). The my turn past 12 pm on Saturday, he told me after 12 pm the charge will be double without looking at my face. Hope he is no longer there 😁

No one bother about your existence in the x ray place. No receiving counter, no staff around and no waiting place. The place looks abandon. Even when i managed to see a staff in the staff only area, the staff still doesn’t care about me and asked me to just wait. There’s only one chair so i guess if more than one person come for an x ray then they will have to fight for it.

The registration, admission and payment process is very efficient. The nurses are very friendly. The doctors are also very good. I have being attended by gynaecologist, orthopedics and general surgeon. I had few surgeries in this hospital and so far the service is very good.

Very smooth & pleasant experience. All staff were very helpful, comforting & friendly in particular those at the Radiology department. Well done & keep it up!

Good location, and super-excellent spine surgeon! I had spine fusion surgery back in July 2017, attended by Dr Manmohan Singh. Dr Man is a wonderful and caring doctor who was always friendly and comforting all his patients. This is the reason why he will always be my favourite doctor and I will definitely return to Columbia Asia Cheras (wherever Dr. Man is) if I have another back pain in future (hopefully not!) :) He always said "I just help, God heals". Thank you to his nurse, Adora! You treated me like I was as important as a family member and I will never forget that! Love you both!

Thank you so much to all the staff...start from the ER Team, Admission team and MD3 nursing staffs. Thank you to Dr.Razale for treat me and look after me. The food is good and All the staff are awesome and super friendly. Thank you so much.

As a visitor, i find this Hospital are very cosy, neat and strategic hospital. The staff at lobby so friendly..they will guide you where to go. My suggestion : please provide at least one Atm machine. Thanks a lot. 😊

Very good service especially the staff nurse Harvin and Aina.....they really give a special care to patients and do the job very well.....thanks alot....

My family favourite hospital. Service sometimes slow when there’s a lot of people but still well-organized. The only private hospital that we trust till now.

Nice

Good and efficient service

A very convineant community hospital. Their staff overall very friendly and helpful from lobby until xray department,ER,lab and clinic.Very recommended.

Just visited Dr. Azlina (ENT)... Very good service. Thanks

Efficient.

Came to Columbia Asia hospital Balakong just to get a chest X-ray for pre-employment medical checkup. The radiologist took two chest x-ray imaging and twice he made mistakes which resulted the chest x-ray didn't come out full. While I questioned him on the reason, he instead put the blame on me that caused the errors. He even threatened that if I need the chest x-ray then I need to do the x-ray for the third time. I refused to do so as I am worried on the consecutive radiation from the x-ray. I find it is horrible for a hospital to have such personnel that can't even operate a simple chest x-ray equipment and there is no sense of safety for the patient. I have totally lost confident with the hospital.

Overall I’m very happy stay in Columbia Excellent service from staff and doctors.

(Translated by Google) Thank you for the service provided while I am here. Doctor, nurse & all staff 👍 ⭐⭐⭐⭐⭐ (Original) Terima kasih atas layanan yg diberikan selama sy berada di sini. Doctor, nurse & semua staff 👍 ⭐⭐⭐⭐⭐

Services in this Columbia Asia Cheras provided is excellent 👌🏻

Dr Amir is very good. Explaination in a way that u understand. Maybe can have more cashier counters area B.

Great faciliti..great staff.. but parking rate a lil bit expensive for patient who come and do montly check up and need to pay 3-4 hours rate. overall. 5 stars

Was charged with a very ridiculous amount of money for things that i dont even know happened And the doctor that visited is the worst I've ever experienced

Came at 9am for appointment but have to wait till 11am as doctor got operation. Long wait. Customer need to be informed early via sms if doctor is late. So they not caught in useless unproductive waiting situation.

Everything in order

Good service 👍 keep up the good work 💪

All thr nurses and do tor is nice and service is good

This is my first experience at Columbia Hospital and admission during the pandemic COVID19. The hospital is well maintained in the time COVID19. The facilities are very good related to food cleaniness staff service I really it. They are very concern about their patients and needs. And last but not list special thankful to Dr Razale and nurse for treating me very well during my operation until discharge. God bless to you all. Thanks

(Translated by Google) Has become my top hospital of choice because of a doctor named Dr. Amir who always serves his patients tirelessly and also the staff is friendly and does not frown when there is a problem. I also have experience sitting in the ward and the hospitality of the nurses in the ward and the staff in the emergency department is also very kind and considerate even though they are tired of working day and night. It is the one of the best choice if you want to get a better service in medical if you have more money or use your insurance wisely by choosing Colombia Asia Cheras Branch's. I went because of one doctor who are very good in his field and other doctors also great when you can see every consultation room is being used to the full. Other services also great consider they always ready to help the outpatients and inpatients when needed. (Original) Telah menjadi hospital pilihan utama saya kerana seorang doktor yang bernama Dr. Amir yang sentiasa melayani pesakitnya tanpa jemu dan juga staf yang ramah dan tidak bermasam muka apabila berlaku masalah. Saya juga mempunyai pengalaman duduk di wad dan layanan jururawat di bahagian wad dan staf di bahagian kecemasan juga sangat baik dan bertimbang rasa walaupun mereka penat bekerja siang dan malam. It is the one of the best choice if you want to get a better service in medical if you have more money or use your insurans wisely by choosing Colombia Asia Cheras Branch's. I went because of one doctor who are very good in his field and other doctors also great when you can see every consultation room is being use to the full. Other services also great consider they always ready to help the outpatients and inpatients when needed.

(Translated by Google) Perform lumbar endoscopic discectomy procedure on Sunday. Total cost is RM 38k (insured) balance pay by cash RM 1350,93. For user info who want to compare ² price for this slip disk procedure. Weekend prices and weekday charges are not the same. Thank you Dr. Manmohan orthopedic specialist. Agile, quality. Nurse service is the best, food service is also good. Alhamdulillah ... (Original) Buat lumbar endoscopic discectomy procedure pada hari ahad.Total cost kena RM 38k(insured) balance pay by cash RM 1350,93.Utk info pengguna yg nak banding² harga utk procedure slip disk ni.Harga hujung minggu dan caj hari minggu tidak sama ye.Terima kasih Dr Manmohan pakar orthopedic.Tangkas,bermutu.Servis nurse memang terbaik,service makanan pun bagus.Alhamdulillah...

Great hospitality from staff to the facilities

Very good service... thumbs up!

(Translated by Google) Sy slalu la dtg cni sbb ad appointment dgn Dr. So far service that I can get good and I am satisfied nurse & staff kt cni sgt help.environment pon sgt comfortable .. Only sy ever asked to split bill jdkn two receipts tp x can .. Sbb bill hosp yg company sy byr for outpatient ad limit 1resit ,. It is hoped that the hosp can update / upgrade the case of mcm sy to split the bill if there is more limit of the bill that company xbyr it can help easily kn affairs sy tq. . Btw so far sy dpt treatment kt sini sy bg 5start (Original) Sy slalu la dtg cni sbb ad appointment dgn Dr. So far service yg sy dpt baik dan sy berpuas hati nurse&staff kt cni sgt membantu.environment pon sgt selesa.. Cuma sy pernah bertanya utk split bil jdkn dua resit tp x boleh.. Sbb bil hosp yg company sy byr utk outpatient ad limit utk 1resit,. Diharap pihak hosp blh update/upgrade kes mcm sy utk split bil jd jika ada lebih limit bil yg company xbyr. ia dpt membantu mudah kn urusan sy tq. . Btw so far sy dpt treatment kt sini sy bg 5start

I schedule my daughter to meet the dermatologist because she wrote an article on urticaria. The hospital took 45-50 mins from my house during daytime. I went there with my 2 kids. I came at 12.54 (according to time written at the ticket number) to register not to see the doctor immediately as i am aware that she only start at 2-5. But the staff dont want to entertain because the counter is close at 1 pm. I want to take the number but she said i need to take the number at 2 oclock later, not now. Her intonations was rude throughout the whole conversation. But i try to calm down as it is almost 1 pm. I stay at the hospital and wait untill 1.50 when the counter is open, and my registration process took less than 5 mins- with a different person, male chinese he was very kind and soft spoken. My turned was no 15 so i asked the staff at OPD B how long, she said lama, so ok i when to change my kids diaper solat and makan, come back at 4 pm. its covid i dont want to spent time at aeon, going back take another 1 hour maybe as it was peak hours, around 7 pm i was the last patient waiting i thought, it will be my turned next, but come another 3 patients and they got to see the doctor first, because they register earlier than me. Around 8 pm it still not my turn, my kids were running around as they waited for 4 hours, took them to buy dinner and come back. Around 9 plus, finally, its my turn to see doctor. Settling the bills and all i went back home at 10 pm. When i see the doctor, i did highlights to her about waitinh time and she said there were nobody around 3-4 pm. How would i know? It is normally those 1-10 would be entertain during the first 2 hours. My que is number 15. Here is my suggestion - i believe that was common situationas with the doctor, so please think of a more systematic approach. You got paid working extra hour. But ingot nothing waiting from 2pm- 10 pm. And does the doctor recommendation solve my problem - my answer is no. So its totally waste of time and money. 1. Please treat all patient as if this is their first time. Dont just simply think all patient are familiar with the process and the doctor. There will always be a first timer who dont know the trick and spent time waiting at the hall. 2. you have been working for so long with the doctor, yet failed to make and approximation of time for each patient. Maybe you should limit no of patient per day. 3. Give approximation of time for each patient, for example-No 1-6 should be treated durinh the first hour, remind them to be 15 min earlier and if they missed the Time frame they’ll have to wait, alternatively you can take proactive measure by calling the patient to remind them, you can call me a day before the appointment, you can call me day after the appointment, why cant you call me on the day of the appointment? A lot of hospitals do the calling method and if you dont prefer call, SMS, whatsapp works well. 4. Invest in a screen at the hall for transparency of the turn. I was the last person waiting that time. And Seriously in 2020 you still use the name calling method? Nurse have to shout few times, plus the mask, the name was not very clear, its quite a large hall and noise with so many people. 5. The doctors only will be there between 2pm-5pm. But the team xtended her working time untill 10 pm. However, the lab was already close by that time im not able to proceed for blood test after waiting for so long. 6.not enough umbrella stand to leave our umbrella and there is no plastic to keep our umbrella with us. What if somebody else took my umbrella? Plastic cover for wet umbrella would be quite a good alternative. That was my first experience with columbia asia cheras. Dont think i want to be there again. The doctor was thorough while checking my daughter, she was kind and professional. But maybe should think twice considering the waiting time and recommendation doesnt work on my daughter either. I know you will give the same reply like what you did to other, but please improve on your service, dont just apologise.

Service of nurse was awful, questions answered with subtle aggression and sarcasm. Not sure if lack of knowledge to the question or she was simply having a bad day. However, line was short and patients are quickly attended to (as expected of a private institution compared to a government owned).

Tdy early morning..I am here again but under daycare for a knee procedure with Doctor Man. As usual, from registration to admission, everything went smooth and efficiently. Knee procedure with Doctor Man its just like a blink of an eye..very fast. Thank you very much to nurse Pn Adura and all nurses at Daycare. THUMBS UP😍

Most of the staffs are friendly and helpful. Clean environment and good service.

Covid wad , good nurses n quick respon. But food is so small amount hopeful that can br improve on food

Satisfied with hospitality, services, foods. Doctor and nurses treated me as a family members and always do taking care of my health. Thank you all ! Keep it up and stay safe and healthy.

I had good experience in Columbia Asia Hospital Cheras, the front desk counter are very polite. The outpatient clinic the nurses are friendly. Just need to improve interm of explanations. The Doctor explain my condition very well. Finally the cashier was also very polite and give clear explanation about bill.

It was an excellent experience. The staff in hospital are very very great & they treated me like a member of their family. Nurses and support personnel to be extermely skilled and caring in our daly contact with all concerned.

Nurse was rude. Asking for spouse condition since cannot accompany my spouse n was bedridden. "Patient ok" whattta I also can say like that. High my voice lil bit n asking then later bother to explain. Please ensure your staff is polite to others. Cashier cafe also mehhh

This hospital staff was attentive and professional. I forgot to ask the lady staff name at the entrance, she was so nice and keep on checking on me whether do i need anything. This is my first time using this hospital services and the Staffs were attentive, professional and accessible.

I would like to say thank you to Dr.Thana for his good service and advice towards my sickness. Very professional and friendly.I also want to say a big Thank you to Mr.Alfean the customer care manager for his friendly gestures, attentive and very customer oriented person. Always assist me with smile without any hesitation each time i seek for his assistance. Thumbs up and definitely will recommend this hospital to my family members and friends. Thank You Columbia Asia Cheras.

16/10/2021. Waited around 1 hour for nothing! The Woman ER doctor on duty don’t even bother to check, simply use the flashlight to look into my throat and say nothing is wrong, not sure why is she in a rush. And she explained everything in a hassle and keep trying to push me away. As a patient, we have the rights to ask questions regarding our health and at least, as a Dr, do a proper check up on the patient, it’s your duty to do so. This is a private hospital, and don’t forget that we pay for the service. Super disappointed. If you cannot take patients, just close the counter and say you’re fully occupied!

Dont get me wrong, I love the hospital staffs and the service they provide. I even had my surgery done here.The thing i feel that needs A LOT of improvement here is the attitude of the staffs in Cafe Columbia in this particular hospital branch. The cashier which i believe must be the manager since she was the only one without a badge is so rude towards the customers “ no care no smile no grace”. Not only to me but also to the other customers in line but sucks up “girly smiley bashing eyes” when the hospital doctor came to place an order at the counter. Such biased customer service i say . I am never coming back to this cafe during my doctors’ appointment. Not even if i am famished

From start to end. It was like living in the castle but unfortunately that you are injured. The Doctor, Nurse, Helper, Cleaner, Guard, you name it. All of them are welcoming. Worth if you have Insurance cover for you. 😍😍😍 I got very marvelous experienced with Dr. Manmohan and Dr. Chaw. Dr Man was very kind, knowledgeable and helpful in a lot of terms: Medical, Fisio, and Lifestyle. One suggestion: If you have fractured bones, don't shy to ask Dr Man. He will try at his best, believe God!

Great experiences, from the consultation and admission, doctor and nurses are nice and friendly. Dr.Victor is a professional gynaecologist and mindful what you are worries about, he able to dispel all of your uncertainty. Even a question asking out unintentionaly, he remembered it and completed the surgery perfectly. Surprisingly a busy doctor take to heart what you has been concern before.

My 8 month old son was warded on 4th-7th December 2021 due to high fever. The staff at emergency, ward 72,73 and 66 were all so accommodating & lovely. For a first time mother like me, the nurses always made sure that I know what to do to make sure the fever comes down & very attentive to my son. Thank you also to Dr Kenneth for being a great doctor! :)

Fast service, complete one stop centre health services. Excellent doctors and nurses. Food-wise, too salty for me.

Excellent service from Dr Azlan- Radiography and Dr Fadhli- General Practice. They speak with such a gentle voice of giving advice, and act with skill and wisdom; make you feel better of seeing doctor. Assistant and nurses here are patient and knowledgeable as well.

Good service given by all staff. Nurses were all very patience and polite when handling any situation of customers 👍🏻

literally poor booking and customer service, had an appointment form on health screening pages but lead to customer care first, said thank you for making appointment and will confirm the appointment within a business day with an automated email but totally no response after a whole week. tried 3 email attempts. called three times as well, customer care kept transferring me to HSC centre but no one pick up the phone everytime. enough is enough. If this is how you gain serious customer, i’m sorry that you are losing most of them

Bad experience. Doctor not giving caring enough, perfunctory. Feel like trying to earn money without putting effort. Not willing to answer our questions.

Most excellent customer service so far in any hospital from the front door personnel , to reception, to all the nurses/staff in the orthopedic section B , xray technician and Dr. Chan Chee Keong. Warm, attentive & helpful. Tq so much

Plan to have medical checkup here, made appointment through Whatsapp, reply message said 2-3 days working to confirm appointment. BUT no reply since then, call to office transfer my calls where no one picking up the calls. Call back to customer service again, told her no one pick up my call but still transfer to the department where no one pick up my call again. I suggest if no one handling the whatsapp appointment account, better don't use it. Dissappointed. decided go to other hospital

Datang untuk annual health screening company, service was really great from the main door, registration, staffs, nurse and doctors are all nice, friendly and good dari awal till the last process. Everything explained well during the process. Definitely will recommend this hospital to anyone nearby.

Excellent service from the beginning till the end. Staffs including doctors and nurses are friendly and kind. Dr Victor Chin (obgyn) is very professional, reassuring and patient with me. Highly recommended.

I've been here for Antenatal Care and incoming delivery. Excellent service and warm hospitality from the O&G physician and the staffs. Smooth registration and detailed consultations from the physician (Dr. Nurshida).

Went for annual check up under corporate. My first experience here. Facilities seems to be clean and well taken care of. Staff is very professional and welcoming. The actual procedure process is fast, however you do have to wait to be called for the process. Waited mine for about 50mins. Granted that morning time there's more patients in line.

I sent my daughter to the Emergency unit during midnight as she started vomiting at night. The doctor at the Emergency unit, Dr Kenny Siow, he was very friendly to explain the situation of the patient. Thank you for his advise and consultation.

Columbia Asia Hospiatal is always my favourite choice since my first third daughter born! I am very thankful to the Dr Kenneth and nursing staff for their commitment. Im have my premature baby and they handling it with full of love and care! Thanks Doctor n teams!!! ❤️

Doctor Ng YP who attended me, he very friendly, humble n very professional. Same goes with his nurse (Miss Fareha) i think, correct me if i'm wrong... Overall i'm pleased and satisfied with the work rate they have given to me and to all the patients. Not to forget i would like to thank from Admission counter, billing dept and Ms Shaz(customer service), thay very helpfull and very polite. Keep up the great work. Happy New Year 2021. Kudos! Azuwan Sarudin 31/12/2021

My daughter was admitted her due to lungs infection. The paediatrician, Dr. Vijaya Mohan is a very good doctor. His explanation is up to my expectation. The nurses are very friendly and helpful. The environment was very comfortable and condusive. The food from Columbia Cafe was sooo good!! I really love their Nasi Goreng Kampung. So overall, I am so satisfied with the services provided here.

Came to the emergency department because of heart attack. Because of the professionalism of the doctors and nurses in the emergency department, i am able to survive this heart attack and was undergo operation immediately to insert stent into my heart. Stayed in ICU for 2 days. The nurses in ICU is kind, caring and very helpful. Transfered to normal ward for 1 day before i finally can be discharge. Would like to take this opportunity to thanks all the doctors and nurses who save my life from heart attack.

The care and expertise shown was outstanding. I had a few surgeries carried out by Dr Razale and I wish to thank him, the anaesthetists, surgical team, nurses and physiotherapists for the excellent treatment. Well done also the catering services.

Air cond in the ward can be crazy cold. No instructions on how to adjust the temperature. Overall the experience is good. The nurses are responsive and competent. The radiologist was very helpful and communicative.

Friendly doctors, nurses and admin staffs too! It’s very rare I spend long hours here unless I have to wait for a blood test but even that, within 2 hours the test is back. I always feel comfortable and at ease when I have to come here for my follow up.

This is my first time in hospital. Registration process is very smooth. Mr Low at counter No 2 is very helpful. He explain and guide me very well. Staff nurse at station A and radiology also helpful. Overall process today is good and i am satisfied.

Customer care executive Mr Low is very nice. Great service I received from him. Prompt action taken. He assisted me throughout the process from the beginning registration until the payment because this is my first time and I need to apply for GL. Dr Chan from orthopedic also great at work. He checked properly. All the staff are very pleasant and welcome me there. Thank you for your service.

I send my wife to the hospital for a cyst removal after she complain of pain. The hospital doctor and staff deserve a 5-star rating. 1. Dr Victor - He is a caring doctor and a skilled surgeon. He did a thorough ultra sound checkup and explain in detail his findings. He performed a quick and painless surgery for my wife. After that he gave advise about what to watch out for. I really appreciate the doctor taking his time and never rush our appointment. 2. The nurses - When i was outside waiting at the treatment room, I observed the professionalism and quickness of the nurses doing their job and bringing the required things to the treatment room. 3. Reception/Payment/Pharmacy - Everything was smooth and fast and the staff are helpful. Thank you for a 5-star experience at Columbia Hospital.

excellent treatment from MD1 clean room.. nurses very friendly and nice.. everything runs very smoothly and accordingly to doctors instruction..thank you so much..

I was very disappointed with the service here. When we first went to the emergency unit, the staff here said there were no rooms available for us to check in, leaving our sick grandmother alone in an emergency unit bed from morning until midnight. When we asked to be discharged, the doctors was aware of our request but still kept us in the hospital for two days waiting for him to come and examine our grandmother. In fact, we were told that the treatment was working well and there were no problems, so what was stopping us from being discharged? We waited in the room for two days and it was very frustrating.

We have been coming here for few years and overall are very happy with the services provided. The staff are always helpful, waiting time is not too long, food is great! My special kudos to Mr Low at Registration counter frontdesk as he is always top at providing fast and efficient service.

First time experience datang sini. Appointment dengan Dr Azfar. Registration cepat, menunggu pun tak lama. Friendly staffs and i was approached by Cik Erra from Customer Care Dept to leave some feedback about my experience here. Overall, good experience

The Pharmacy team here is very efficient and friendly. Also, they are helpful in sharing information and they make sure you know and understand the medications prescribed, too. They are very attentive especially Ms Eileen, Ms Yeok and Ms Yap. 😊

I guess being in ICU was a great experience i had, i feel love, care and responsibility towards patients! I'll recommend this hospital to all my family in future! Love u ICU Colombia Cheras ❤️

Admitted day care for biopsy procedure, done by Dr. Mohd Razale. From the day of appointment, insurance claims submission, until the checkup day, the staff is very helpful and friendly! Let me feel comfortable even when I am visiting the hospital alone 🥹

Sri Sasi Kala Nur hayati Siri salini Noor Safira Kihshinee Muthamil Tasmini students Hida students Anusia - fiziopatologie Zulfikir- fiziopatologie All the who take my husband very well thanks so much and lovely so much. Great experience and all staff give the best contribution. Thanks you . Have a good day . A special thanks to Dr . Man, Dr Ng for give and take us very well treatment. Food service and clean service also give best service. Thanks so much. Excellent service from nurses are attentive and friendly. Thanks once’s again to lovely staff for give best experience.♥️♥️♥️♥️♥️♥️♥️♥️♥️♥️♥️♥️♥️♥️❤️❤️❤️❤️❤️❤️❤️❤️

MD2 - My baby warded here for 3 days. From start till discharged. The staffs & doctor are all super duper helpful and very friendly. They treat patients as their own relatives/family members. Everything is clearly explained. The food served also very nice. Definitely will be my number one choice of healthcare facility.

Ward MD1, Bed 60. It's a very pleasant service and hospitality was provided. All the staff nurse and everyone of them.are very friendly and helpful. Especially nurse Nurul Nadia, she was handled me on my discharge and I loved the way she interact with me and she was handled me in way of soft and smooth. Thank you so much everyone ❤️

Its a great pleasure to go here. The nurses are very nice & good. Handle my little girl very careful. Doctor Raj who is my daughter’s doctor are also very good. He doing great with the surgery. The food also nice actually. Definitely will come here again if got another consult. Thank you!!

Reasonable waiting time for DR. Amir’s clinic. Not too crowded today. Professional services by both DR and nurses. Friendly staff. Car park and seating at the cafeteria is a bit limited. Construction of another building in progress. Hope that will provide better space in the future.

My dad got a heart attack and admitted through emergency. MO, doctors, nurses and staffs have been very attentive, knowledgeable, helpful and friendly. They have been a great help. Special thanks to Dr. Ng Yau Piow (Consultant Cardiologist). Doctor has been very caring, and he spends time talking to patient. He has gone the extra mile making sure my dad's condition is fine. Thanks to ICU staffs Kanaga and Thelagawathi. They have been taking great care of my dad. Your friendliness and helpfulness are much appreciated.

Thank you Columbia Hospital for the efficient service, the clean and comfortable ambience maintained. We are assigned to Dr Vijaya Mohan & nurse Norzila for our son's check up and vaccinations. Their treatment has always been gentle, kind and patience toward our son as he has a bit of anxiety and often cries upon seeing the Dr. Dr Vijaya is also generous with his advice and the consultation is always smooth and effective.

Columbia Cheras provides excellent services. The front desk staff always greet you with a smile, and the radiology department offers top-notch, 5-star service. The manager, Madam Fara, is a very soft-spoken lady who handles patients with care and provides comforting support. I am truly impressed with her hospitality.

A few years ago, i went to get an x-ray at this particular hospital. The radiographer, Aisyah, i believe assist me. She was very nice, calm and hilarious, at the same time very good at what she do. It definitely help ease my nerves since this is the first time i got an x-ray scan. Definitely the best hospital service i have gotten, i will beyond any doubt come here again for treatments.