1/5 Lim soon S. 1 year ago on Google
To
the
hospital
director:
I
would
like
to
complaint
about
the
unsatisfactory
service
that
occurred
as
a
patient’s
guardian
in
your
hospital
last
week.
First
of
all,
I
had
to
wait
for
more
than
45
minutes
outside
of
the
clinic
to
see
the
doctor
even
though
I
showed
up
that
there
is
an
appointment.
I
can
tolerate
a
15
minutes
delay
but
not
for
45
minutes
!
What
is
the
whole
point
of
taking
appointments
then?
Secondly,
I
found
your
nurse
(Kanmani)
was
very
rude
and
unfriendly.
Healthcare
organizations
should
take
great
care
in
hiring
skilled
employees
who
also
exercise
a
professional
and
compassionate
bedside
manner.
However,
for
one
reason
or
another,
there
are
times
when
service
falls
short.
Interacting
with
a
rude,
dismissive,
disorganized,
or
otherwise
sub-par
healthcare
worker
can
cause
the
patient
undue
stress
and
encourage
them
to
seek
treatment
at
a
place
where
they
feel
respected.
Communication
is
essential
when
it
comes
to
getting
proper
medical
treatment,
and
if
a
patient
feels
they
haven’t
been
heard
--
whether
it’s
miscommunication
with
front
desk
staff
or
feeling
like
nurses
and
doctors
have
dismissed
their
concerns
--
they
tend
to
look
for
new
options.
Keeping
an
open
pathway
of
information
between
healthcare
professionals
and
their
patients
ensures
that
the
patient
stays
comfortable,
feels
validated
in
their
concerns,
and
is
aware
of
what’s
going
on
with
their
treatment
at
all
times.
I
hope
you
that
you
deal
with
this
complaint
in
a
top
serious
fashion
and
address
the
issues
listed
above
as
soon
as
possible.
With
so
many
patients
coming
in
and
out
of
doctor’s
offices
and
hospitals
daily,
the
occasional
complaint
is
nearly
impossible
to
avoid.
However,
the
way
a
healthcare
institution
handles
those
complaints
can
make
all
the
difference
in
whether
a
patient
returns
in
the
future.
Quick
follow-up,
open
communication,
and
long-term
improvement
by
listening
to
customer
feedback
help
healthcare
organizations
achieve
greater
success
and
show
customers
that
their
voices
matter.
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