The lady helping me was a mean and very rude person. She was around 70 yrs old and had the poorest people skills ever. I have never been so disrespected in my life. I will never shop there again and highly recommend shopping somewhere else. I went across the street to Hobby Lobby and was greeted with a smile and helped out with my project. That mean old lady needs to be fired and acted like a complete psycho!

Used the order online and pick up in store and the order was pulled quickly. The process of picking up my order was very easy and painless. We chose to go in and wore our masks. The cashier was wearing a mask and gloves and made sure we got what we needed shortly after showing her the order confirmation. Was pleasantly surprised at the selection of items which were available in store that we had a hard time finding at another craft store.

Went to purchase an item that they had at least 20 pull tickets still on the hook for, just to get told at the checkout that they didn't have that item. Maybe employees could have utilized their time and made sure things behind the checkout counter matched what was in the aisles for customers to pull to bring up front instead of standing around and laughing (at the time I was inside). You can have fun and still get the job done. This isn't the first time this store has not had an item they had plenty of tickets for. I'll spend my $500+ at another store. However, the cashier was friendly and apologetic.

My Cricut Maker 3 bundle came from JOANN's I love it I have spent a lot of time learning with it I do enjoy my new hobby. ♥️ I'll be back to try some new materials out soon. Hopefully something easier to weed.

The staff is always so friendly and happy to help! One of my favorite places to shop

I love this store!! Only issues I have are when you sign up and download the app you're never in the system. I'm not happy about that so I do most of my buying at hobby lobby now

Very clean and well organized store. Had everything I needed and at 40% off. Really enjoyed my visit.

Always a pleasant shopping experience!!