I stop at this Fedex office to drop off a package and get a receipt. I had to wait over 20 minutes for someone to help me. The one employee help everyone in the store and made me wait. This store is always under staffed. This is not the 1st time . I will never stop there again. Very poorly managed. It the holiday season should be well staffed. The manager that did the best he could did moved of to the Orange village Ohio store.

I was very disappointed with the poor customer service I received from your staff member (a woman) today at you Mayfield Heights Store on Mayfield Road (time 3:45). I wanted was to copy three some graphite drawings and thought that I needed a special machine for this procedure. The staff member was very rude and needs additional training in customer service. At one point she unprofessionally said, " I'm not going to stand next to you.'" Wow! I didn't ask this lady to stand next to me but asked her to point out a particular machine. I have patronized this store for years. This staff member did your store a disservice. You lost a long time customer today.

Had a fantastic experience at this Fedex Office location today. Despite an issue with the self-service printers, Ray went above and beyond by printing all the specific number of copies for each document I needed. I wanted to register here my gratitude and appreciation to Ray for his true sense of customer satisfaction, courtesy and professionalism! It’s unfortunately surprising how rare it is to see this nowadays!

Always friendly, helpful. Moving on May 6th to smaller space. Will stop selling many office supplies. While doors (now) are not handicapped friendly, staff always is; see no reason that will change. I am hoping their shredding service will continue.

Raymond took excellent care of me. He was fantastic!!! This store is smaller than the old one but it has all the machinery.I will definitely be back.

I needed something printed quick via digital and the person (female) that I talked to was super friendly and extremely helpful. She made my day AND 'saved the day' :-) First time using their service (digital), and she was patient and explained it very easily for me.

This place was such a lifesaver!!! I needed to have dozens employee manuals totaling hundreds of pages to be printed, hole punched, bound, etc... I put the project off for weeks because I was so overwhelmed with how big the task was. Finally I was told about Fedex’s Print services online. Two words: Life. Changer. It took me about 30 minutes to upload and arrange my documents the way I needed them, which is far less than what I would have spent if I had to print them myself. The process was so simple. 2 attendants (Lindsay and Stacy I believe?) we’re so cheerful and helpful when I went to pick up my order. A million thumbs up and thank you for an amazing job!

Today I went here for passport photo for the second time because the photo taken in the first time did not meet the requirement. The staff was nice friendly and quick to print a set of new photos and they look good to meet the requirements. When I handed my credit card to pay for the photos, the staff said that I could get the photos for free since the photo from last visit did not meet the requirements. I am very happy with the service over all.

First time using this location to create a card for a friend of mine local. I am in NC, and arrange one-off printing like this around the US for regional sales managers. STACY was the one I worked with... she was on top of it and treated my small order as if it was a huge one! Thank you for your professionalism and care Stacy! It's warm, friendly people like you who give a location a good name. Maybe the next order will be a larger one for your area.

Place is great! Have used it to print multiple things for our wedding (address labels, tags for our favors...) Staff was super knowledgeable and knew exactly what to do! Will be back for sure! :)