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Extra Space Storage

Storage facility • Self storage facility • Automobile storage facility • Moving supply store • Moving and storage service • Record storage facility

🫤 First day using this spot and I am sad I wasted my money. It says access is 6am-10pm so I show up at 7 and no easy way to access my unit. No use of bay doors until a worker is there, Waste of money, and walking due to lack of entrances. Glad it's only a month. Do Not Recommend I'd you have a life People often mention storage, unit, Tanya, recommend, manager, great, helpful,


Address

4976 W 130th St, Cleveland, OH 44135

Website

www.extraspace.com

Contact

(216) 433-1766

Rating on Google Maps

4.70 (409 reviews)

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Featured Reviews


Frequently mentioned in reviews: storage (18) unit (17) Tanya (9) recommend (7) manager (6) great (6) helpful (6)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 5/5 Alex G. 1 year ago on Google
    Tanya the manager helped me with my storage unit and made the process so easy. Very professional and she went above and beyond to make sure I had everything in order for the movers to come.
    2 people found this review helpful đź‘Ť

  • 2/5 Ivy C. 1 year ago on Google
    First day using this spot and I am sad I wasted my money. It says access is 6am-10pm so I show up at 7 and no easy way to access my unit. No use of bay doors until a worker is there, Waste of money, and walking due to lack of entrances. Glad it's only a month. Do Not Recommend I'd you have a life
    2 people found this review helpful đź‘Ť

  • 1/5 Mariam B. 1 year ago on Google
    If there is review with no star at all just 0 that what they deserve , i was renting 2 storage unit there and they stole all the valuable things for us left us with just heavy items , they took every things (Tv,computer,printers……,. But they were smart with no break in the lock they entered our storage from next door unit it was empty and they did it more than one time , and they had v. Bad manager called Tania i believe the thief cant get in the unit with cameras all over , unless they knew who stole us and they hiding the thief , i believe they did it because no body had access to the empty unit just them . I had picture and videos and a police report and i claimed it to the insurance , some body needs to stop them from stealing our storage unit ,i was going there to take the insurance information and found the police were there they stole somebody else , do pls watch it guys and dont use life storage …..
    1 person found this review helpful đź‘Ť

  • 5/5 Darnell-Shannon S. 2 years ago on Google
    First experience at a storage unit. Definitely a great experience. Tanya, the manager at this W. 130th location was very professional. She also educated me on things I would have had no idea about. The atmosphere was welcoming and clean. Tanya also made me feel that my items would be safe and secure. Thank you once again.
    1 person found this review helpful đź‘Ť

  • 5/5 Dale K. 1 year ago on Google
    Tanya, the manager is always very friendly always very helpful and on top of her game a true professional in every way could not ask for a better person to represent you're company !!!
    1 person found this review helpful đź‘Ť

  • 5/5 Severa M. 1 year ago on Google
    Great place with great prices. The staff was super friendly and took care of my needs. Thank you
    1 person found this review helpful đź‘Ť

  • 1/5 Sudden D. 2 years ago on Google
    We’re promised storage inside and made reservations. When arriving the place told us we would have to settle for outside. I was going 7mph in my car and the limit is 5mph. The lady at the front desk made a huge commotion about me “speeding” and came outside saying “the speed limits 5” waving her arms very aggressive. My car is small and agile so I’m able to take turns without slowing down much especially since I knew the lot was empty. Regardless I stopped at the signs. However she still came out yelling. I wouldn’t recommend this place for anyone.
    1 person found this review helpful đź‘Ť

  • 5/5 Ito B. 1 year ago on Google
    I don't remember her first name. But Mrs.Maldonado was great helped my parents and I in the most efficient and knowledgeable way possible. She has precise and detailed answers for every question. During the walk around of the unit, she even gave some very well needed and articulated advice on how to properly take advantage of the square footage. Thank you for you help and being the best!

  • 5/5 Quinn K. 7 months ago on Google
    Had a wonderful customer experience with Ms Cherri, very helpful and made the process stress free! Thank you !

  • 5/5 matt w. 1 year ago on Google
    Best place I've stored at till date. Everything is as described and no BS. You think the storage is convenient, talk to Tanya at the front desk. She's sweeter than a peach, and will help in anyway she can. P.S. give her a raise lifestorage, and I'm not talking locker doors! Thanks for everything Tanya! 5 stars.

  • 5/5 Dave 6 months ago on Google
    Cheap, Large outdoor standard storage spaces. The employees are helpful and coordinated.

  • 5/5 Olmec M. 9 months ago on Google
    I have rented a space here for awhile now and I never posted a review until today..I had a situation where I got dropped off at my unit by a Lyft driver so I can get my motorcycle I forgot I left my phone in the Lyft driver car..came in told Cherri I needed a phone and help.i have to admit I was impressed how she went out of her way helping me track down this driver I know we spent 2hrs until we got it back .So thanks Cherri you are a gem.

  • 5/5 Richard S. 9 months ago on Google
    My first time renting a storage locker, The whole experience was great! The Onsite manager was awesome, she was very thorough,and explained everything to me.

  • 5/5 Jenny L. 8 months ago on Google
    The employee was so kind and polite. She helped me out and showed me a few units till I found what I wanted. They are very affordable.

  • 2/5 McGhee, S. 11 months ago on Google
    I've never rented a storage unit before & I believe I shouldn't have started with them. They're friendly to your face but they don't keep their word, staff doesn't communicate with each other so you get different information from different people, & they charge $40 to change your due date if you sign up for autopay! Which is outrageous!!! I regret choosing them & I'm already looking for other options. I don't know if it's just this facility or Life Storage as a company, but I don't recommend.

  • 5/5 Alex S. 1 year ago on Google
    Excellent experience here at Life storage. Tanya was super helpful and kind. Highly recommend this location.

  • 5/5 Izzy J. 1 year ago on Google
    10/10 service. I'm in the middle of moving and needed somewhere to put my stuff. The service was great and they were patient with all of my questions. I recommend them highly to all my friends

  • 5/5 Kateriena C. 1 year ago on Google
    I was in need of a storage unit since I was moving. The process was effortless and the woman (I can’t remember her name for the life of me) was awesome. She was so thorough and straight forward with rules and policies. Also, she’s so attentive of the property! Which I love since obviously my whole house is stored in their facility. Definitely recommend if you need an affordable storage unit and easy process.

  • 5/5 Tricia J. 1 year ago on Google
    I love Tanya in the office. She has always been so good to me. She is awesome

  • 5/5 Elizabeth R. 1 year ago on Google
    Tonya is such a big help and so nice I e been renting a unit for over a year now with no issues at all. I highly recommend life storage!

  • 5/5 Gina B. 1 year ago on Google
    Devere was amazing. He walked me through the close out process and was very informative. I’ll definitely come back to life storage if I ever need them. Thank you!

  • 5/5 Brittany M. 1 year ago on Google
    The staff were super helpful & friendly. Especially the manager! She easily Answered any questions i had about the unit. Finding and accessing the unit was simple. Definitely would recommend this location!

  • 5/5 Crystal S. 1 year ago on Google
    Tonya is amazing on West 130th Street and Brookpark Road. Very helpful with any questions and very passionate about individuals. She always has a smile on her face and always makes you feel welcome and happy. Diver was very happy, polite, smiling , asking how my day was very caring person. Makes you feel welcome and made your day. Two Amazing People With A Heart Of Gold.

  • 5/5 Javier O. 1 year ago on Google
    Solid storage unit, under very strict and great management. They have a plethora of rules meant to keep the customer and their belongings safe. Tania is easy to work with, and is mostly there to assist if help is needed.

  • 5/5 Acutecopiercompany A. 1 year ago on Google
    Tanya Helped me with my storage Cut my rusted lock off in minutes Outstanding performance and personality

  • 1/5 R V. 2 years ago on Google
    Bedbugs. You will need to store clothing, bedding, etc. in spacesaver bags and seal boxes in large garbage bags and duct tape. Better yet, find someplace cleaner.


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