Fitness Superstore image

Fitness Superstore

Sporting goods store Fitness equipment store

😠 Worst company for aftercare I have ever dealt with. Rower turned up with parts missing in an obviously resealed box. Logged a service request which took them 3 days to answer. Still waiting for parts two months later!!! Have chased multiple times with poor response and now asked for a full refund wh... People often mention equipment, store, service, Ricky,


Address

30-34 Grosvenor Rd, Tunbridge Wells TN1 2AP, United Kingdom

Website

www.fitness-superstore.co.uk

Contact

+44 1892 883747

Rating on Google Maps

4.50 (239 reviews)

Open on Google Maps

Working Hours

  • Friday: 9 am to 5:30 pm
  • Saturday: 9 am to 5 pm
  • Sunday: 11 am to 4 pm
  • Monday: 9 am to 5:30 pm
  • Tuesday: 9 am to 5:30 pm
  • Wednesday: 9 am to 5:30 pm
  • Thursday: 9 am to 5:30 pm

Featured Reviews


Frequently mentioned in reviews: equipment (9) store (8) service (7) Ricky (6)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 1/5 Philip S. 2 years ago on Google
    Worst company for aftercare I have ever dealt with. Rower turned up with parts missing in an obviously resealed box. Logged a service request which took them 3 days to answer. Still waiting for parts two months later!!! Have chased multiple times with poor response and now asked for a full refund which has yet to be acknowledged. Horrendous company - do not buy from them
    2 people found this review helpful 👍

  • 1/5 Ruth S. 1 year ago on Google
    Shocking aftercare service, treadmill delivered with dents. Complained, emailed and you do not receive a response. Not even a courtesy one! My advice, go elsewhere. Really poor business sense, we wanted to purchase more equipment but will not be going to them now. They think short term, once you’ve bought a piece of equipment you are not likely to update it in a few years, so they don’t care about after service. Not impressed at all.
    1 person found this review helpful 👍

  • 1/5 Peter R. 2 years ago on Google
    I paid nearly 8k for machines from this store which included it being installed professionally. Multi gym broke within 2 hours of it being installed. I had to ring or email everyday for two weeks before I got a date for the fault to be rectified. I spoke to six different people who all apologised but didn’t do anything to rectify the situation. No one took ownership of the problem. When I left messages my calls were not returned. Customer services were appalling. Eventually after four long weeks the engineer came back to sort the problem out. I thought I was buying quality equipment from a reputable company. I will not use them again or recommend anyone else to do so.
    1 person found this review helpful 👍

  • 5/5 Jo B. 5 years ago on Google
    Excellent service! Phoned to discuss options on purchasing a running machine and received great advice from store manager Ricky Osborne. He addressed each of my questions and listened to my requirements and then outlined various options with pros and cons based on this. No attempts to “push” the sale, rather good advice provided based on my needs. Ricky was Friendly and informative. Would recommend without hesitation!
    1 person found this review helpful 👍

  • 1/5 Style f. 2 years ago on Google
    Wouldn't accept return to store due to covid although one of the products is faulty and agreed was faulty... expect me to pay 200 pounds+ to ship back to their warehouse out of my own pocket. Managers wouldn't get back to me, just sent me their covid terms and conditions which are not clearly displayed upon purchasing. Their stores are open and could accept the package however they will not. Was multiple time returning customers will not be using again, will be going elsewhere. Shameful service
    1 person found this review helpful 👍

  • 5/5 Steven W. 1 year ago on Google
    I was looking to upgrade my treadmill and after doing some research online via the Fitness Superstore website I contacted them by phone and spoke to Ricky. Absolute great experience, he was very knowledgeable about the treadmill I was interested in and provided me with everything I needed to make my decision. Great follow up and communication with him, now looking forward to receive my treadmill.

  • 5/5 Daniel Esuoc (. 1 year ago on Google
    Popped in with my 24 y/o son who has a passion for working out at home with a homemade built gym. The store has a massive collection of gym equipment, fitness machines, free weights, etc. You name it they got it. The equipment isn't the shoddy cheap stuff you'd find at alternative sport goods stores that creak and rust. Was greeted by Ricky. This guy knows his equipment inside and out and has a wealth of knowledge. No hard sales techniques, very friendly and professional staff. You can try out the equipment as well. Wished I had a store closer to home. Definitely going back soon once I cleared the garage out.

  • 5/5 Mark P. 1 year ago on Google
    Very knowledgeable and friendly staff, huge range of equipment, good prices, plenty of parking in multi story right behind store.

  • 5/5 Owen J. 2 years ago on Google
    Really helpful, very informed about their products. Fast delivery schedule and awesome financing options. Would happily buy from them again.

  • 1/5 Ben K. 6 months ago on Google
    I ordered a set of kettlebells and rack costing around £400. After possibly the most disorganised courier company I've ever encountered failed to deliver on 3 separate occasions I finally received my order, bashed up and out of it's protective packaging. I reported the issue to customer service who took around a week to reply and won't take phone calls. Eventually they offered me an insulting £25 refund to keep the second hand looking equipment. Absolute joke of a company, never again!

  • 5/5 Rudra B. 7 months ago on Google
    Visited the Tonbridge wells store. We were so pleased with the level of service from Ricky Osborn. We bought a treadmill straight away. Many Thanks Ricky.

  • 5/5 Mr D. 5 months ago on Google
    Great store, pretty wide choice of cardio and functional fitness stuff, for its size. Fab. staff, close parking


Call +44 1892 883747 Open on Google Maps

Amenities


  • Payments
    • ✓️ Debit cards
    • ✓️ Credit cards
    • ✓️ NFC mobile payments
  • Accessibility
    • ✓️ Wheelchair-accessible entrance
  • Service options
    • ✓️ Delivery
    • ✓️ In-store pick-up
    • ✓️ In-store shopping

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